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Windows 7: Unable to upgrade IE8 to newer version- Standalone or online install

10 Feb 2016   #11
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
no more updates

Up to you,
But as i said you need to install KB971033.
Other wise the errors in the copy of your MGAdiag, will NOT allow updates

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
ActiveX: Not Registered - 0x80040154 Admin Service: Not Registered -

Roy


My System SpecsSystem Spec
.
10 Feb 2016   #12
deadeye762

Windows 7 Professional SP1 32 Bit
 
 

Ok, I have installed and corrected the registration issue. Should I now try to run the update for IE11 now ? Or you have some other things to check first?

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-7BFGP-P3KRH-6HM3R
Windows Product Key Hash: heOYorYlNd5TL8PPtzyo/BUvoW8=
Windows Product ID: 00371-OEM-9044675-30125
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {603F0CF0-9E80-4CBC-A494-8314E0B5A7B1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.160121-1718
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office SharePoint Designer 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{603F0CF0-9E80-4CBC-A494-8314E0B5A7B1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6HM3R</PKey><PID>00371-OEM-9044675-30125</PID><PIDType>3</PIDType><SID>S-1-5-21-1397378445-2236912864-540837843</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0705   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100708000000.000000+000</Date></BIOS><HWID>06E73907018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0017-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office SharePoint Designer 2007</Name><Ver>12</Ver><Val>BC1F9C0EFD8C580</Val><Hash>IZci4eEnvIopCJGPznem4WFgFY4=</Hash><Pid>89394-704-4560015-63251</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-446-730125-02-1033-7600.0000-2702015
Installation ID: 017991361382118624595150216105986324018051805203791716
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6HM3R
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/10/2016 4:27:09 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABgABAAEAAAABAAAAAQABAAEA6GFkj/DtQsaAluJfyt4cv9ajPEjezfrPkplcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            070810        APIC1025
  FACP            070810        FACP1025
  HPET            070810        OEMHPET 
  MCFG            070810        OEMMCFG 
  OEMB            070810        OEMB1025
  SSDT            DpgPmm        CpuPm
My System SpecsSystem Spec
10 Feb 2016   #13
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
Found this

Hi Jason,
That looks better.
You could try running SFC /scannow, from an elevated command mode, and chkdsk.

Then reboot.

see if you can open the event viewer

Roy
Are you running more than 1 language pack??
My System SpecsSystem Spec
.

11 Feb 2016   #14
Ashpodel

Windows 7
 
 

I buy Windows 7 Pro FPP license, don't buy OEM, you are must buy FPP ( Full Package license) n turn off system restore before installing IE 11.
My System SpecsSystem Spec
11 Feb 2016   #15
UsernameIssues

W7 Pro SP1 64bit
 
 

deadeye762,

torchwood is giving you a good path to go down. I'm going to stick my nose in and then go back to lurking.


1 - Uninstall any antivirus apps and/or security suites. Restart computer.


2 - Search installed updates for each IE11 prerequisite update mentioned on this website. Uninstall any that are found. Restart computer.


3 - Select a clean boot via these steps:
Troubleshoot Application Conflicts by Performing a Clean Startup
Restart the computer.


4 - Complete step 1 from this post:
Windows Update Posting Instructions


5 - Use the offline installer to installer IE11. Sadly, that installer will just download a newer installer.


6 - Test your surfing and opening apps before installing your antivirus app.
My System SpecsSystem Spec
11 Feb 2016   #16
deadeye762

Windows 7 Professional SP1 32 Bit
 
 

Well I followed the steps that were suggested and as soon as I was done, It acted the exact same way. I opened IE11 and it just sits there and thinks (see screen shots) Then when I try to check the event viewer to see what is new, I get the error on loading the MMC. Again I reverted back to IE8 and everything worked correctly!

Im baffled and sooo frustrated....any other reports/logs you all need?


Attached Thumbnails
Unable to upgrade IE8 to newer version- Standalone or online install-results.png   Unable to upgrade IE8 to newer version- Standalone or online install-still-not-working.png   Unable to upgrade IE8 to newer version- Standalone or online install-errors-install.png   Unable to upgrade IE8 to newer version- Standalone or online install-23.png   Unable to upgrade IE8 to newer version- Standalone or online install-12345.png  

Unable to upgrade IE8 to newer version- Standalone or online install-5416.png   Unable to upgrade IE8 to newer version- Standalone or online install-58456.png   Unable to upgrade IE8 to newer version- Standalone or online install-7898.png  
Attached Images
Unable to upgrade IE8 to newer version- Standalone or online install-chkdsk-results.png Unable to upgrade IE8 to newer version- Standalone or online install-capture123.png 
Attached Files
File Type: log CBS.log (61.5 KB, 6 views)
File Type: log IE11_HardwareCheck.log (4.6 KB, 3 views)
File Type: log IE11_NR_Setup.log (31.5 KB, 4 views)
My System SpecsSystem Spec
11 Feb 2016   #17
UsernameIssues

W7 Pro SP1 64bit
 
 

Do you have any files in this folder:
..\Windows\winsxs\Temp\PendingDeletes

I'm not sure what else to try.
My System SpecsSystem Spec
11 Feb 2016   #18
deadeye762

Windows 7 Professional SP1 32 Bit
 
 

Negative. There is nothing in the Windows\winsxs\Temp folder except for an empty folder called PendingRenames which is an empty folder as well.
My System SpecsSystem Spec
11 Feb 2016   #19
UsernameIssues

W7 Pro SP1 64bit
 
 

Thanks for looking/reporting.

Let's see what torchwood has in mind next.
My System SpecsSystem Spec
11 Feb 2016   #20
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Jason,

In the screenshot you posted I would like to see the Keyboard & Language page, not Admin.

According to the CBS log there are pending SXS files that cannot be deleted.
I have a way to do it, but id like to see that K&L page first.

Roy
My System SpecsSystem Spec
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 Unable to upgrade IE8 to newer version- Standalone or online install




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