Unable to upgrade IE8 to newer version- Standalone or online install

torchwood · 17 Feb 2016

Hi Deadeye,
4 operations for you.
First unistall IE11, if you havn't already

SET WINDOWS UPDATE TO NEVER
TURN OFF your AV
COMPLETE THESE OPERATION OFFLINE, no internet

Rename Pending.xml
To do this, follow these steps:

Open an administrative Command Prompt window.
At the command prompt, type the following command:takeown /f C:\Windows\winsxs\pending.xml
Rename the c:\windows\winsxs\pending.xml path by using the following command:

Ren c:\windows\winsxs\pending.xml pending.old

Clear the BITS queue of any current jobs

To do this, follow these steps:

Open an administrative Command Prompt window.
At the command prompt, type the following commands, and press Enter after each command:

Net stop bits
Net stop wuauserv
Ipconfig /flushdns
cd \documents and settings\all users\application data\microsoft\network\downloader
Del qmgr0.dat
Del qmgr1.dat
Net start bits
Net start wuauserv
Note After you complete these steps, the BITS queue is cleared.

Rename the SoftwareDistribution folder

To do this, follow these steps:

Open an administrative Command Prompt window.
Run the following commands, and press Enter after each command:
- Net stop wuauserv
- cd %systemroot%
- Ren SoftwareDistribution SoftwareDistribution.old
- Net start wuauserv

PLEASE REBOOT AFTER EACH OF THE ABOVE

After the final reboot, turn the 3 settings back to normal, check for updates
IE11 may be offered, if not use the stand alone.

Roy

deadeye762 · 18 Feb 2016

Followed your instructions to a "T"...however a couple things I noted when following your steps.

1. There was not a pending.xml file on my computer to rename
2. the two lines to delete files qmgr0.dat & qmgr1.dat could not be deleted as the file does not exist

This is looking grim! I really cant even stand the thought of reinstalling windows again and re-setting up this machine!! Every time I follow your instructions I have high hopes and I have everything on my body crossed in hope of good luck!! (fingers toes legs LOL

)

Code:

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:    AppHangXProcB1
  Application Name:    iexplore.exe
  Application Version:    11.0.9600.17840
  Application Timestamp:    555fe1bb
  Hang Signature:    abfe
  Hang Type:    6208
  Waiting on Application Name:    iexplore.exe
  Waiting on Application Version:    11.0.9600.17840
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1033
  Additional Hang Signature 1:    abfe1481cf89587aa958ca1a40d1cbc6
  Additional Hang Signature 2:    e99e
  Additional Hang Signature 3:    e99e97e06c0a0b9b58891265dc76e141
  Additional Hang Signature 4:    abfe
  Additional Hang Signature 5:    abfe1481cf89587aa958ca1a40d1cbc6
  Additional Hang Signature 6:    e99e
  Additional Hang Signature 7:    e99e97e06c0a0b9b58891265dc76e141

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

-----------------------------------------------------------------------------------------------------------
The program iexplore.exe version 11.0.9600.17840 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: dfc
 Start Time: 01d16a5ff659924f
 Termination Time: 0
 Application Path: C:\Program Files\Internet Explorer\iexplore.exe
 Report Id: 

-----------------------------------------------------------------------------------------------------------
Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:    AppHangB1
  Application Name:    iexplore.exe
  Application Version:    11.0.9600.17840
  Application Timestamp:    555fe1bb
  Hang Signature:    3fda
  Hang Type:    131072
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1033
  Additional Hang Signature 1:    3fdaead87f47efb210d4548038380c4d
  Additional Hang Signature 2:    a59a
  Additional Hang Signature 3:    a59ad3eb106c0a2b84ff35ea3a4d1ea6
  Additional Hang Signature 4:    3fda
  Additional Hang Signature 5:    3fdaead87f47efb210d4548038380c4d
  Additional Hang Signature 6:    a59a
  Additional Hang Signature 7:    a59ad3eb106c0a2b84ff35ea3a4d1ea6

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

-----------------------------------------------------------------------------------------------------------
The program iexplore.exe version 11.0.9600.17840 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: aa8
 Start Time: 01d16a604478425f
 Termination Time: 16
 Application Path: C:\Program Files\Internet Explorer\iexplore.exe
 Report Id:

**axe0** · 19 Feb 2016

Please copy the files in %userprofile%\AppData\local\CrashDumps in a zip and upload the zip.

Please upload the msinfo32.nfo file

Search (windows key + r) "msinfo32" (without quotes) and press enter
Choose 'File' and save the file as msinfo32.nfo.
Right click the file, choose copy, choose to copy to zip file.
Upload the zip.

torchwood · 19 Feb 2016

Hi Deadeye,
Got a couple of more things to try but will wait for you to reply to Axeo.

THANKS Axeo.

Roy

deadeye762 · 22 Feb 2016

axe0 said:

Please copy the files in %userprofile%\AppData\local\CrashDumps in a zip and upload the zip.

Please upload the msinfo32.nfo file

Search (windows key + r) "msinfo32" (without quotes) and press enter
Choose 'File' and save the file as msinfo32.nfo.
Right click the file, choose copy, choose to copy to zip file.
Upload the zip.

I was not able to see any files in the CrashDumps folder...in fact I dont even have a folder named CrashDumps?? Is that bad?

Attached is the msinfo32 zip file

Thank you for the help

**axe0** · 22 Feb 2016

I was not able to see any files in the CrashDumps folder...in fact I dont even have a folder named CrashDumps?? Is that bad?

Very odd, this folder should be present with dumps when apps have crashed and you have had a lot of app crashes.
The last app crash was 11th of this month, unless this has been manually removed it should be present.

Please read BSOD Posting Instructions and upload the zip created by the tool.
This is normally for bluescreens, but the data collected (nothing personal) might be of worth :)

deadeye762 · 22 Feb 2016

When you mention manually remove, would that be possible using the disk cleanup feature? Once I remove/revert back to ie8 I always use disk cleanup wizard to remove temp files..Could that be the cause?

**axe0** · 22 Feb 2016

Disk cleanup doesn't remove that folder, nor does it remove another folder that contains likewise files but is meant for the small version of dumps from a system crash FYI.

Unable to upgrade IE8 to newer version- Standalone or online install

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