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Windows 7: Paypal login returns "obsolete cipher suite" error then freezes

20 Feb 2016   #11
madmax888

Windows 7 Ultimate x64bit
 
 

OK, I changed my IP address as above to the Google public, from "Automatic". Then I googled "What is my ip" and it came back with 42.115.47.37 which is in Hanoi!!! Then I tried to get into Paypal again, and again I got the 403 - denied. After 9PM my time (GMT + 7) I will try to contact PP customer support. I have a reset password message from them, but I need a code that I must get from CS. Then, I can reset my password, and get to PP on my smartphone. That will at least give me some time to figure out (with some help) what is going on.


My System SpecsSystem Spec
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20 Feb 2016   #12
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
Avira

Hi Madmax,
The only other thing i can think of is Avira,
Do you use thier Firewall
Or there Safesite toolbar extention
They might be blocking it.

Roy
My System SpecsSystem Spec
20 Feb 2016   #13
madmax888

Windows 7 Ultimate x64bit
 
 

I tried to change my DNS using the downloaded program you mentioned. It was originally "Automatic" and I changed it to the Google DSN 8.8.8.8.8.4.4. I then exited the program. and restarted. I then opened IE11, and went to a "what is my ip address" site, and it told me that my IP address was 42.115.47.37 - which is in HANOI!!! I then tried to access Paypal again, and got the same 403 error. I am totally confused.
I did access paypal again using 4G, and not my network provider. After getting an access id from Paypal, I was able to change my password, enter new security questions/answers. and log into my account. At least now I can transact some business, while I try to figure out what's wrong with my desktop.
My System SpecsSystem Spec
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20 Feb 2016   #14
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I agree that security software is likely to be the issue.

RE: Paypal.

Look at the info here:

https://www.ssllabs.com/ssltest/anal...s=23.45.85.150

TLS 1.2 is fine.

From my machine:

Paypal wants to allow flash. Do you have any flash blocker?
Paypal login returns "obsolete cipher suite" error then freezes-paypal-flash.jpg
Paypal login returns "obsolete cipher suite" error then freezes-paypal-1.jpg
Using another browser than the one used for the above screenshot:
Paypal login returns "obsolete cipher suite" error then freezes-paypal-2.jpg
Check that none of these domains are blocked in your HOSTS file or by anything else:
Paypal login returns "obsolete cipher suite" error then freezes-paypal-3.jpg
Chrome "should" take care of insecure cipher suites. I don't use Chrome but for me RC4 suites are disabled.
Paypal login returns "obsolete cipher suite" error then freezes-paypal-4.jpg
Paypal login returns "obsolete cipher suite" error then freezes-certificate-patrol.jpg
If I monitor a connection attempt to Paypal I get the following:

Code:
A SSLv3-compatible ClientHello handshake was found. Fiddler extracted the parameters below.

Version: 3.3 (TLS/1.2)
Random: 56 C8 7F E1 C7 76 38 40 5E B9 DC 8B 93 97 9F B8 32 6D 18 35 B8 EC B3 42 83 CD 25 A7 78 4C 76 31
"Time": 19/11/2089 14:12:38
SessionID: 51 0D 00 00 77 89 0C AD B9 FE FC 9C CF 78 A8 D4 8E 7D 01 9D 53 F8 47 F1 B8 B6 BE 2F F1 AB 57 F4
Extensions: 
	server_name	www.paypal.com
	renegotiation_info	00
	status_request	OCSP - Implicit Responder
	signature_algs	sha256_rsa, sha1_rsa, md4_rsa, sha1_dsa
	NextProtocolNego	empty
Ciphers: 
	[003D]	TLS_RSA_WITH_AES_256_CBC_SHA256
	[006B]	TLS_DHE_RSA_WITH_AES_256_CBC_SHA256
	[006A]	TLS_DHE_DSS_WITH_AES_256_CBC_SHA256
	[0069]	TLS_DH_RSA_WITH_AES_256_CBC_SHA256
	[0068]	TLS_DH_DSS_WITH_AES_256_CBC_SHA256
	[0039]	TLS_DHE_RSA_WITH_AES_256_SHA
	[0038]	TLS_DHE_DSS_WITH_AES_256_SHA
	[0037]	TLS_DH_RSA_WITH_AES_256_SHA
	[0036]	TLS_DH_DSS_WITH_AES_256_SHA
	[0035]	TLS_RSA_AES_256_SHA
	[0067]	TLS_DHE_RSA_WITH_AES_128_CBC_SHA256
	[0040]	TLS_DHE_DSS_WITH_AES_128_CBC_SHA256
	[003F]	TLS_DH_RSA_WITH_AES_128_CBC_SHA256
	[003E]	TLS_DH_DSS_WITH_AES_128_CBC_SHA256
	[003C]	TLS_RSA_WITH_AES_128_CBC_SHA256
	[0033]	TLS_DHE_RSA_WITH_AES_128_SHA
	[0032]	TLS_DHE_DSS_WITH_AES_128_SHA
	[0031]	TLS_DH_RSA_WITH_AES_128_SHA
	[0030]	TLS_DH_DSS_WITH_AES_128_SHA
	[002F]	TLS_RSA_AES_128_SHA
	[0013]	SSL_DHE_DSS_WITH_3DES_EDE_SHA
	[000D]	SSL_DH_DSS_WITH_3DES_EDE_SHA
	[0016]	SSL_DHE_RSA_WITH_3DES_EDE_SHA
	[0010]	SSL_DH_RSA_WITH_3DES_EDE_SHA
	[000A]	SSL_RSA_WITH_3DES_EDE_SHA
I wonder if it is worth resetting your router?


My System SpecsSystem Spec
21 Feb 2016   #15
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Now just as a long shot how about trying a system restore back to when the PP was working well?

My other thought was to run these just in case - I can't see where any scan has been done so if you have just ignore
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Anti-Malware Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
My System SpecsSystem Spec
21 Feb 2016   #16
madmax888

Windows 7 Ultimate x64bit
 
 

I just went through my system with just about every anti-virus and anti-malware that I have, and tried to get into Paypal again. This time, it worked, I did change my IP to the Google 8.8.8.8.8 address, which seems to be what Paypal likes!
Thanks to all those who answered my cry for help! Good Karma to you all.
My System SpecsSystem Spec
21 Feb 2016   #17
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Yes mate PP works in mysterious ways like a lot of other things. Plus I suppose like a lot of companies like PP the servers must be flat out 24/7 and though annoying these things happen.

But at least you are back on eh?
My System SpecsSystem Spec
21 Feb 2016   #18
madmax888

Windows 7 Ultimate x64bit
 
 

At the moment, I CAN get into Paypal but only through Internet explorer - not Chrome. I also CANNOT get there through a link, when someone sends me an email invoice. I still think there is a setting wrong somewhere on my system.
My System SpecsSystem Spec
21 Feb 2016   #19
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by madmax888 View Post
At the moment, I CAN get into Paypal but only through Internet explorer - not Chrome. I also CANNOT get there through a link, when someone sends me an email invoice. I still think there is a setting wrong somewhere on my system.
I think that there's nothing you can do. It's up to Paypal to fix the isssues it has with Chrome users.

Note   Note

"Thank you for contacting PayPal Business Support I itís my pleasure to assist you today. Thank you for providing that information. We are aware of the compatibility issue between PayPal and google chrome. Google Chrome doesnít always play friendly with PayPal and our technical department is aware and are working to improve this function. I do apologize for any inconvenience that this may be causing."


This article attempts to explain the problem but it's beyond my understanding:

https://certsimple.com/blog/chrome-o...d-cryptography

Basically it would appear that the server operator (Paypal) must fix the problem.

I note that paypal does indeed get an A+ rating here:

https://www.ssllabs.com/ssltest/anal...www.paypal.com

I downloaded SRWare Iron Portable (very similar to Chrome) and get the same problem as you. Other browsers have no issues with Paypal.
Paypal login returns "obsolete cipher suite" error then freezes-log-your-paypal-account-iron.jpg
So there's nothing you can do to fix Chrome/ Paypal issues.

As for links not working - copy the link and paste into another browser to open it.


My System SpecsSystem Spec
21 Feb 2016   #20
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote:
I CAN get into Paypal but only through Internet explorer - not Chrome
Having said what I have I have to admit that I never had issues with PP in IE but do get the occasional "lockout" in Chrome. I put this down to mostly my broadband but thinking about it now maybe Chrome has got something about it that conflicts with PP. One thing I am not so sure about with Chrome is the way that it remembers login details for example and maybe therein lies the problem.
I suppose it is not out of the bounds of reality that Chrome servers get it wrong.
My System SpecsSystem Spec
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