Outlook has downloaded entire BT Mail Inbox


  1. Posts : 217
    Windows 7 64 bit
       #1

    Outlook has downloaded entire BT Mail Inbox


    I use Outlook 2007 and rarely visit my BT Mail Inbox (BT is my ISP). Yesterday I opened Outlook and it started to download every email saved in my BT Mail Inbox, over 3000 emails received in the last 15 months. Obviously I have already seen these emails and I have no idea why Outlook should download them again. I looked for a way to stop the download but the only answer seemed to be to close Outlook and go to BT mail and delete all the emails in my BT Mail Inbox. I did this but it took ages as BT would only let me delete emails in blocks of 50. It took even longer to clean up my Outlook Inbox.

    Has anyone any idea why this happened please, any help appreciated?
      My Computer


  2. Posts : 1,025
    Linux Lite 3.2 x64; Windows 7, 8.1
       #2

    My guess is that the account was POP3 and was somehow converted to IMAP, perhaps by BT, which is a live sync situation. If so you should be able to spec in Outlook which folders to download.
      My Computer


  3. Posts : 217
    Windows 7 64 bit
    Thread Starter
       #3

    Thank you Paul. I have checked my Outlook Settings/Server Information/Account Type and this is set to POP3, in fact the box is greyed out without any option to change it. I am not quite sure what you mean by "a live sync situation".
      My Computer


  4. Posts : 1,025
    Linux Lite 3.2 x64; Windows 7, 8.1
       #4

    If it were converted to IMAP, it would live sync just as you seem to have experienced. POP keeps a record of what mail is already downloaded. Perhaps that record was lost somehow. IIRC the record is kept on the server, so it looks like a BT error as a guess.
      My Computer


  5. Posts : 217
    Windows 7 64 bit
    Thread Starter
       #5

    Thanks Paul. It hasn't happened again so I hope it was just a one off.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 01:45.
Find Us