Really need help with windows live mail

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  1. rachelisstupid
    Posts : 6
    windows 7
       New #1

    Really need help with windows live mail


    hey,
    i am trying to set up a virgin media email account on windows live mail. I have followed all the instructions but this error message is still coming up:

    Unable to send or receive messages for the Ntlworld (lelleandjem) account. The connection to the server has failed.
    Server: 'pop3.ntlworld.com'
    Windows Live Mail Error ID: 0x800CCC0E
    Protocol: POP3
    Port: 995
    Secure(SSL): Yes
    Socket Error: 10060

    would be really grateful for your help!
    thankss :)
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  3. jim0933
    Posts : 52
    Windows 7 Ultimate RTM
       New #2

    Think you need to read the instructions again on setting up mail, depending on whether you are using a blueyonder.com or a ntworld.com email address, and this link may help: Setting up Outlook Express 6 - Email - Help - Virgin Media

    Good luck.
    Jim Pickering
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  4. rachelisstupid
    Posts : 6
    windows 7
    Thread Starter
       New #3

    I've used those instructions and the ones i found previously, but still no luck.
    i really don't understand what i've done wrong :/
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  6. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #4

    Most email, web sites have specific instructions to set up POP, you may want to take a look. Sometimes they make you use different port numbers, others will not let you send using their address, if you are using POP, in that case you must send through your ISP email.
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  7. Bearlout
    Posts : 31
    windows 7 Enterprise x64
       New #5

    try this link:

    Can't send or receive emails - troubleshooting - email - Help - Virgin Media




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  8. rachelisstupid
    Posts : 6
    windows 7
    Thread Starter
       New #6

    thanks for all your help.
    i've tried everything suggested so far but still no luck.
    been on the virgin media website countless times and have tried everything suggested.
    i've realise that i can send email but not recieve it.

    any suggestions?!
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  10. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #7

    In your account, under the servers tab. Do you have the right box checked? There are 3 choices text authentication, pop and password, I think it is. In any event, you will find it in the servers tab.
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  11. rachelisstupid
    Posts : 6
    windows 7
    Thread Starter
       New #8

    still no difference.. how irratating!
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  12. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #9

    You cant receive. Let us know what you entered for: incoming on the servers tab (do not include your email just say xxx@xxxx.com, if that is what you put. Give us all the entries under the advanced tab. I will compare with my email and we will talk about the differneces.

    Hey there are many here with much more knowledge than me, but none more stubbron; we will get this done.
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  13. rachelisstupid
    Posts : 6
    windows 7
    Thread Starter
       New #10

    okaay :)

    outgoing mail server: smtp.ntlworld.com

    on the advanced tab:
    outgoing mail: 25
    incoming mail: 995
    both "this server requires a secure connection (SSL)" are ticked for incoming and outgoing

    thanks!
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