Internet and Email freezing


  1. Posts : 4
    Windows 7
       #1

    Internet and Email freezing


    Hi Friends

    Ever since I installed Windows 7 I have had many instances of the internet and my email (Hotmail) freezing.

    Does anyone know why please?

    Thanks. Wibley
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    wibley said:
    Hi Friends

    Ever since I installed Windows 7 I have had many instances of the internet and my email (Hotmail) freezing.

    Does anyone know why please?

    Thanks. Wibley
    Hi wibley and welcome

    there can be many things causing it. We need to get some information on your wardware before we can be much help to you. Can you fill in the system specs in the lower left corner of your posts

    Thanks \

    Ken J+
      My Computer


  3. Posts : 4
    Windows 7
    Thread Starter
       #3

    Internet and Hotmail crashing


    Hi Ken
    Thanks for your reply and welcome.

    I have updated my puter specs as far as I can.

    If more info required, please advise what and where found.

    Thanks a million.

    Wibley
      My Computer


  4. Posts : 4
    Windows 7
    Thread Starter
       #4

    Internet and Hotmail crashing


    Hi Folks

    Does this information mean anything to anyone?

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: IEXPLORE.EXE
    Application Version: 8.0.7600.16385
    Application Timestamp: 4a5bc69e
    Fault Module Name: ole32.dll
    Fault Module Version: 6.1.7600.16385
    Fault Module Timestamp: 4a5bdac7
    Exception Code: c0000005
    Exception Offset: 00095a45
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 3081
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    This is what I receive every time my IE or Hotmail crashes - which is now quite often - several times a day.

    Thanks. Wibley
      My Computer


  5. Posts : 17,796
    Windows 10, Home Clean Install
       #5

    zigzag3143 said:
    wibley said:
    Hi Friends

    Ever since I installed Windows 7 I have had many instances of the internet and my email (Hotmail) freezing.

    Does anyone know why please?

    Thanks. Wibley
    Hi wibley and welcome

    there can be many things causing it. We need to get some information on your wardware before we can be much help to you. Can you fill in the system specs in the lower left corner of your posts

    Thanks \

    Ken J+
    This should not be happening. Lets try the easy approach first. Try to restore to a point in time before the problem ocurred. I would use system restore, but system image would serve the same purpose. System image however effects your personal files and restore does not. If you get things to work again and you want to go back to the way it is now. Anwer Ken's questions, he is very knowledgeable and has helped many here, including me.
      My Computer


  6. Posts : 4
    Windows 7
    Thread Starter
       #6

    Hi Richard
    Thanks for your reply. To go back to where it was not happening would mean removing Windows 7.

    I was using Windows Vista and Internet Explorer 7 and all was well.

    Now I have installed Windows 7 and Internet Explorer 8 - the problems have occurred.

    I am thinking of removing Internet Explorer 8 and going back to Internet Explorer 7 but keeping Windows 7.

    Ken asked me to update my computer specifications and I have done this.

    Thanks again.

    Wibley.
      My Computer


  7. Posts : 17,796
    Windows 10, Home Clean Install
       #7

    Until Ken comes back try this. Right Click on the internet icon, bottom left. then go to troubleshoot.
      My Computer


 

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