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Windows 7: Internet and Email freezing

16 Nov 2009   #1
wibley

Windows 7
 
 
Internet and Email freezing

Hi Friends

Ever since I installed Windows 7 I have had many instances of the internet and my email (Hotmail) freezing.

Does anyone know why please?

Thanks. Wibley


My System SpecsSystem Spec
.
16 Nov 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by wibley View Post
Hi Friends

Ever since I installed Windows 7 I have had many instances of the internet and my email (Hotmail) freezing.

Does anyone know why please?

Thanks. Wibley
Hi wibley and welcome

there can be many things causing it. We need to get some information on your wardware before we can be much help to you. Can you fill in the system specs in the lower left corner of your posts

Thanks \

Ken J+
My System SpecsSystem Spec
17 Nov 2009   #3
wibley

Windows 7
 
 
Internet and Hotmail crashing

Hi Ken
Thanks for your reply and welcome.

I have updated my puter specs as far as I can.

If more info required, please advise what and where found.

Thanks a million.

Wibley
My System SpecsSystem Spec
.

24 Nov 2009   #4
wibley

Windows 7
 
 
Internet and Hotmail crashing

Hi Folks

Does this information mean anything to anyone?

Problem signature:
Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 8.0.7600.16385
Application Timestamp: 4a5bc69e
Fault Module Name: ole32.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdac7
Exception Code: c0000005
Exception Offset: 00095a45
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

This is what I receive every time my IE or Hotmail crashes - which is now quite often - several times a day.

Thanks. Wibley
My System SpecsSystem Spec
24 Nov 2009   #5
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by wibley View Post
Hi Friends

Ever since I installed Windows 7 I have had many instances of the internet and my email (Hotmail) freezing.

Does anyone know why please?

Thanks. Wibley
Hi wibley and welcome

there can be many things causing it. We need to get some information on your wardware before we can be much help to you. Can you fill in the system specs in the lower left corner of your posts

Thanks \

Ken J+
This should not be happening. Lets try the easy approach first. Try to restore to a point in time before the problem ocurred. I would use system restore, but system image would serve the same purpose. System image however effects your personal files and restore does not. If you get things to work again and you want to go back to the way it is now. Anwer Ken's questions, he is very knowledgeable and has helped many here, including me.
My System SpecsSystem Spec
25 Nov 2009   #6
wibley

Windows 7
 
 

Hi Richard
Thanks for your reply. To go back to where it was not happening would mean removing Windows 7.

I was using Windows Vista and Internet Explorer 7 and all was well.

Now I have installed Windows 7 and Internet Explorer 8 - the problems have occurred.

I am thinking of removing Internet Explorer 8 and going back to Internet Explorer 7 but keeping Windows 7.

Ken asked me to update my computer specifications and I have done this.

Thanks again.

Wibley.
My System SpecsSystem Spec
25 Nov 2009   #7
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Until Ken comes back try this. Right Click on the internet icon, bottom left. then go to troubleshoot.
My System SpecsSystem Spec
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