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Windows 7: Dots on Browsers, IE11 and Google Chrome

26 Apr 2016   #1
mikecirb

windows 7 professional 64 bit
 
 
Dots on Browsers, IE11 and Google Chrome

Good day,

I am trying to help a user that has White dots on her browser sessions, she is using IE11 and google chrome, she sees the dots on both browsers.
the other apps on her laptop, are ok, no dots, displays fine.
what I have done so far to troubleshoot this:

1. update video driver
2. delete the settings for IE and Chrome in the user profile
3. restarted laptop

next thing to try is to login as myself and see if I see the dots on the browser. the user is remote, in Texas, I am in upstate NY. I am also considering uninstalling chrome and IE 11 and reinstalling, but I don't think that will help.

I gotta be honest on this, this is the 1st time I ever saw this issue.


My System SpecsSystem Spec
.
26 Apr 2016   #2
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by mikecirb View Post
Good day,

I am trying to help a user that has White dots on her browser sessions, she is using IE11 and google chrome, she sees the dots on both browsers.
the other apps on her laptop, are ok, no dots, displays fine.
what I have done so far to troubleshoot this:

1. update video driver
2. delete the settings for IE and Chrome in the user profile
3. restarted laptop

next thing to try is to login as myself and see if I see the dots on the browser. the user is remote, in Texas, I am in upstate NY. I am also considering uninstalling chrome and IE 11 and reinstalling, but I don't think that will help.

I gotta be honest on this, this is the 1st time I ever saw this issue.
Can you provide a screenshot of these dots?
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
26 Apr 2016   #3
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Both browsers have options
ie11 go to Internet options/ Advanced and check Use software rendering instead of gpu rendering.

Chrome in it's setting Advanced I believe Use hardware acceleration when available which you can uncheck.
My System SpecsSystem Spec
.

26 Apr 2016   #4
mikecirb

windows 7 professional 64 bit
 
 

thanks.. I will give that a try
My System SpecsSystem Spec
26 Apr 2016   #5
mikecirb

windows 7 professional 64 bit
 
 

i attached a word doc with the screen shots... as you page down in the browsers, the page starts to "break up"


Attached Files
File Type: docx browser dots.docx (716.6 KB, 4 views)
My System SpecsSystem Spec
27 Apr 2016   #6
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
It would be better to upload a jpeg or png picture file than a doc file.
Save as ....
My System SpecsSystem Spec
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