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Windows 7: Cannot Open Attachments with Live Mail (Outlook.com)

15 May 2016   #11
boweasel

Windows 7 home premium 64 bit
 
 

Unsolved again...

I've spent about 6 hours over the past 2 days doing the I'd-rather-they-pulled-out-my-fingernails chat with 3 separate MS outlook.com techs...

It was always 'my fault' or 'my computer' or 'the account is currently updating and this caused the behavior' BS until I escalated it to Level 2. I assume the Level 1 guys get paid although the difference between them and a trained chimpanzee is arguable. The L2 guy immediately told me it was a known issue, briefly took over the computer, downloaded some sort of screen capturing pgm, had me run through the steps with outlook.com and said he'd call me tomorrow.

I'll keep you posted.


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15 May 2016   #12
derekimo

Microsoft Community Contributor Award Recipient

 
 

Well that's interesting, looking forward to hearing how this gets fixed.
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16 May 2016   #13
boweasel

Windows 7 home premium 64 bit
 
 

MS Level 3 Support - here we come...

Turns out that my wife's (and everybody elses) outlook.com email account is being migrated to a new version, and while an account is being migrated the email attachments will not work correctly. The rub is that this migration shouldn't take more than a couple hours, but my wife's has been in this process for several weeks.

Level 2 actually called me on the phone and he'll act as an intermediary between me and Level 3. He can't give me a time, but he does promise that the issue with her account will be corrected. Uh-huh....

Hope they have enough Eye of Newt on hand.
My System SpecsSystem Spec
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16 May 2016   #14
townsbg

Windows 7 pro 64-bit
 
 

I wondered if it is related to the outlook changes that are suppose to happen next month. Windows Live Mail 2012 will not connect to Outlook.com
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 Cannot Open Attachments with Live Mail (Outlook.com)




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