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Windows 7: Emails lost in Firefox inbox

08 Jul 2016   #11
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay - clicking that link should work. It might be time to backup your Firefox bookmarks and extensions then perform a full removal and fresh install of Firefox.

Before you do that:

Type the following into Firefox address bar then press Enter:

about:support

In the window that opens choose "Copy text to clipboard" and paste the results here.


My System SpecsSystem Spec
.
08 Jul 2016   #12
Bert01

Windows 7 Home Premium 32bit.
 
 

Quote   Quote: Originally Posted by Callender View Post
Okay - clicking that link should work. It might be time to backup your Firefox bookmarks and extensions then perform a full removal and fresh install of Firefox.

Before you do that:

Type the following into Firefox address bar then press Enter:

about:support

In the window that opens choose "Copy text to clipboard" and paste the results here.
----------------------

Application Basics

Name FirefoxVersion 21.0User Agent Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20100101 Firefox/21.0Profile Folder Show Folder Enabled Plugins aboutlugins Build Configuration about:buildconfig Crash Reports about:crashes Memory Use about:memory
Extensions

Name Version Enabled ID Microsoft .NET Framework Assistant0.0.0false{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences

Name Value browser.cache.disk.capacity358400browser.cache.disk.filesystem_reported1browser.cache.disk.smart_siz e.first_runfalsebrowser.cache.disk.smart_size.use_old_maxfalsebrowser.cache.disk.smart_size_cached_v alue358400browser.cache.frecency_experiment4browser.places.smartBookmarksVersion7browser.sessionstor e.upgradeBackup.latestBuildID20151216175450browser.startup.homepagehttps://outlook.live.com/owa/?path=/mail/inboxbrowser.startup.homepage_override.buildID20130511120803browser.startup.homepage_override.mstone 21.0dom.apps.reset-permissionstruedom.mozApps.usedtruedom.w3c_touch_events.exposefalseextensions.lastAppVersion21.0gfx. blacklist.direct2d3gfx.blacklist.layers.direct3d93gfx.blacklist.suggested-driver-version6.1400.1000.5218gfx.blacklist.webgl.angle3gfx.crash-guard.d3d11layers.appVersion43.0.1gfx.crash-guard.d3d11layers.deviceID0x2572gfx.crash-guard.d3d11layers.driverVersion6.14.10.4396gfx.crash-guard.d3d11layers.feature-d2dfalsegfx.crash-guard.d3d11layers.feature-d3d11truegfx.crash-guard.status.d3d11layers2media.gmp-gmpopenh264.abix86-msvcmedia.gmp-gmpopenh264.lastUpdate1467849727media.gmp-gmpopenh264.version1.5.3media.gmp-manager.buildID20151216175450media.gmp-manager.lastCheck1467849306media.hardware-video-decoding.failedtruenetwork.cookie.prefsMigratedtruenetwork.predictor.cleaned-uptrueplaces.database.lastMaintenance1467985085places.history.expiration.transient_current_max_pages 53635plugin.disable_full_page_plugin_for_typesapplication/pdfplugin.importedStatetrueprivacy.sanitize.migrateFx3Prefstrue
user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Graphics

Adapter DescriptionIntel(R) 82865G Graphics ControllerAdapter Driversialmrnt5Adapter RAMUnknownDevice ID0x2572Direct2D EnabledBlocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.DirectWrite Enabledfalse (0.0.0.0)Driver Date9-20-2005Driver Version6.14.10.4396GPU #2 ActivefalseGPU Accelerated Windows0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.Vendor ID0x8086WebGL RendererBlocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.AzureCanvasBackendskiaAzureContentBackendnoneAzureFallbackCanvasBackendcairo
JavaScript

Incremental GC true
Accessibility

Activated falsePrevent Accessibility 0
Library Versions

Expected minimum versionVersion in useNSPR4.9.64.9.6NSS3.14.3.0 Basic ECC3.14.3.0 Basic ECCNSSSMIME3.14.3.0 Basic ECC3.14.3.0 Basic ECCNSSSSL3.14.3.0 Basic ECC3.14.3.0 Basic ECCNSSUTIL3.14.3.03.14.3.0
My System SpecsSystem Spec
08 Jul 2016   #13
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Bert01 View Post
Someone please help. My inbox emails have suddenly disappeared from Firefox inbox. I don't know what I may have done, if anything other than to update Firefox to cause it, but would like them back if at all possible. Thanks.
You didn;t update Firefox. You've got Firefox 21.0 and it need updating.

Quote   Quote: Originally Posted by Bert01 View Post

Application Basics

Name FirefoxVersion 21.0User Agent Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20100101
Latest Firefox Released for Windows
My System SpecsSystem Spec
.

08 Jul 2016   #14
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Will be busy for a few hours so if you need any help just ask and hopefully another member will advise.
My System SpecsSystem Spec
08 Jul 2016   #15
Bert01

Windows 7 Home Premium 32bit.
 
 

Quote   Quote: Originally Posted by Callender View Post
Will be busy for a few hours so if you need any help just ask and hopefully another member will advise.
--------
I have to leave too. I'll be back in the A.M. Thanks for all your help so far.
My System SpecsSystem Spec
08 Jul 2016   #16
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Upgrading firefox from v21 to v47 is a huge leap and it probably will not work if you auto-update it.

Suggest:

Install this extension in your current version of firefox:

FEBE Firefox Extension

You will need the version shown on the page like this:

Code:
Version history (FEBE 7.x):

June 2, 2013: Version 7.3.0.1 (1,227 kb) Install  Download
Scheduled backups now have a +/- 90 second tolerance to allow for network/PC clock mis-synchronization
FEBE Results page now uploads to Box.net correctly tagged as "other"
For Fx 14.0.* - 24.0a1
Click on the link where it says "install" and save the .xpi file somewhere handy.
Emails lost in Firefox inbox-febe-firefox-extension.jpg
Then use Firefox Addons manager to install addon "from file" and browse to your downloaded .xpi file and open it.
Emails lost in Firefox inbox-add-ons-manager.jpg
Once installed set FEBE options like this:

Emails lost in Firefox inbox-febe-options1.jpg

Emails lost in Firefox inbox-febe-options2.jpg

Once options are set go to the "Where to backup" tab and choose a save location away from your Appdata folder/ Firefox Profile Folder or Firefox in Program files x86. Basically somewhere like a new folder on your desktop should be okay.

When ready choose "Perform backup now" from FEBE drop down list.

Once the backup has completed you need to fully uninstall firefox.

Grab a copy of free GeekUninstaller and extract the files to a folder of your choice. Open the folder and right click geek.exe then choose "run as admin"

In the windows that opens scroll down to Firefox and double click to uninstall it. Allow Geek Unistaller to scan for leftovers and delete those. (Do not delete your FEBE saved backup if it shows up in the list of files to be removed)

Once finished - Reboot.

Then manually check for and delete the following items if found:

Those listed under step 10 in the link below.

Everything listed under "Remove user data and settings" in the link below.

https://support.mozilla.org/en-US/kb...-your-computer

When finished Reboot.

Then get the latest version of Firefox and install it. Let us know when you've done that and then instructions on how to restore bookmarks and extensions will follow.


My System SpecsSystem Spec
09 Jul 2016   #17
Bert01

Windows 7 Home Premium 32bit.
 
 
Emails lost in Firefox inbox

Upgraded before I read your Post# 16 and got 43.0.1 up from the 21.0... Got my emails back OK just slowly, but at least I get them,... Is it still necessary to go through the lengthy process you explained in your last Post? I'll do it if you think I need to, just thought I'd best check with you first though. Thanks a lot.
My System SpecsSystem Spec
09 Jul 2016   #18
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

No it's not going to be neccessary. Having said that Firefox will sometimes benefit from a clean install after multiple version upgrades.

Profile backups mean that you don't loose anything if Firefox screws up but backups are entirely your decision.

RE: Latest version.

Check like this.

Right click a blue part of the screen at the top as shown in this screenshot:
Emails lost in Firefox inbox-mozilla-firefox-menu-bar.jpg
Click "Menu Bar" to enable the Menu Bar.

At the top of the screen click the "Help" dropdown menu then select "About Firefox" and it should check for and install updates.

Since it was so out of date I'd suggest checking plugins by clicking on this link (using Firefox)

https://www.mozilla.org/en-US/plugincheck/


My System SpecsSystem Spec
11 Jul 2016   #19
Bert01

Windows 7 Home Premium 32bit.
 
 

Quote   Quote: Originally Posted by Callender View Post
No it's not going to be neccessary. Having said that Firefox will sometimes benefit from a clean install after multiple version upgrades.

Profile backups mean that you don't loose anything if Firefox screws up but backups are entirely your decision.

RE: Latest version.

Check like this.

Right click a blue part of the screen at the top as shown in this screenshot:
Attachment 389241
Click "Menu Bar" to enable the Menu Bar.

At the top of the screen click the "Help" dropdown menu then select "About Firefox" and it should check for and install updates.

Since it was so out of date I'd suggest checking plugins by clicking on this link (using Firefox)

https://www.mozilla.org/en-US/plugincheck/
-----------------------------------
Callender, Thanks for all your help and all you others on the Email problem...(Solved)
I'll also check the plugins later today. Thanks again to all.
My System SpecsSystem Spec
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