Okay - clicking that link should work. It might be time to backup your Firefox bookmarks and extensions then perform a full removal and fresh install of Firefox.
Before you do that:
Type the following into Firefox address bar then press Enter:
about:support
In the window that opens choose "Copy text to clipboard" and paste the results here.
----------------------
Application Basics
Name FirefoxVersion 21.0User Agent Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20100101 Firefox/21.0Profile Folder Show Folder Enabled Plugins aboutlugins Build Configuration about:buildconfig Crash Reports about:crashes Memory Use about:memory
Extensions
Name Version Enabled ID Microsoft .NET Framework Assistant0.0.0false{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name Value browser.cache.disk.capacity358400browser.cache.disk.filesystem_reported1browser.cache.disk.smart_siz e.first_runfalsebrowser.cache.disk.smart_size.use_old_maxfalsebrowser.cache.disk.smart_size_cached_v alue358400browser.cache.frecency_experiment4browser.places.smartBookmarksVersion7browser.sessionstor e.upgradeBackup.latestBuildID20151216175450browser.startup.homepagehttps://outlook.live.com/owa/?path=/mail/inboxbrowser.startup.homepage_override.buildID20130511120803browser.startup.homepage_override.mstone 21.0dom.apps.reset-permissionstruedom.mozApps.usedtruedom.w3c_touch_events.exposefalseextensions.lastAppVersion21.0gfx. blacklist.direct2d3gfx.blacklist.layers.direct3d93gfx.blacklist.suggested-driver-version6.1400.1000.5218gfx.blacklist.webgl.angle3gfx.crash-guard.d3d11layers.appVersion43.0.1gfx.crash-guard.d3d11layers.deviceID0x2572gfx.crash-guard.d3d11layers.driverVersion6.14.10.4396gfx.crash-guard.d3d11layers.feature-d2dfalsegfx.crash-guard.d3d11layers.feature-d3d11truegfx.crash-guard.status.d3d11layers2media.gmp-gmpopenh264.abix86-msvcmedia.gmp-gmpopenh264.lastUpdate1467849727media.gmp-gmpopenh264.version1.5.3media.gmp-manager.buildID20151216175450media.gmp-manager.lastCheck1467849306media.hardware-video-decoding.failedtruenetwork.cookie.prefsMigratedtruenetwork.predictor.cleaned-uptrueplaces.database.lastMaintenance1467985085places.history.expiration.transient_current_max_pages 53635plugin.disable_full_page_plugin_for_typesapplication/pdfplugin.importedStatetrueprivacy.sanitize.migrateFx3Prefstrue
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Graphics
Adapter DescriptionIntel(R) 82865G Graphics ControllerAdapter Driversialmrnt5Adapter RAMUnknownDevice ID0x2572Direct2D EnabledBlocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.DirectWrite Enabledfalse (0.0.0.0)Driver Date9-20-2005Driver Version6.14.10.4396GPU #2 ActivefalseGPU Accelerated Windows0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.Vendor ID0x8086WebGL RendererBlocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.AzureCanvasBackendskiaAzureContentBackendnoneAzureFallbackCanvasBackendcairo
JavaScript
Incremental GC true
Accessibility
Activated falsePrevent Accessibility 0
Library Versions
Expected minimum versionVersion in useNSPR4.9.64.9.6NSS3.14.3.0 Basic ECC3.14.3.0 Basic ECCNSSSMIME3.14.3.0 Basic ECC3.14.3.0 Basic ECCNSSSSL3.14.3.0 Basic ECC3.14.3.0 Basic ECCNSSUTIL3.14.3.03.14.3.0
You didn;t update Firefox. You've got Firefox 21.0 and it need updating.
Latest Firefox Released for Windows
Will be busy for a few hours so if you need any help just ask and hopefully another member will advise.
Upgrading firefox from v21 to v47 is a huge leap and it probably will not work if you auto-update it.
Suggest:
Install this extension in your current version of firefox:
FEBE Firefox Extension
You will need the version shown on the page like this:
Click on the link where it says "install" and save the .xpi file somewhere handy.Code:Version history (FEBE 7.x): June 2, 2013: Version 7.3.0.1 (1,227 kb) Install Download Scheduled backups now have a +/- 90 second tolerance to allow for network/PC clock mis-synchronization FEBE Results page now uploads to Box.net correctly tagged as "other" For Fx 14.0.* - 24.0a1
Then use Firefox Addons manager to install addon "from file" and browse to your downloaded .xpi file and open it.
Once installed set FEBE options like this:
Once options are set go to the "Where to backup" tab and choose a save location away from your Appdata folder/ Firefox Profile Folder or Firefox in Program files x86. Basically somewhere like a new folder on your desktop should be okay.
When ready choose "Perform backup now" from FEBE drop down list.
Once the backup has completed you need to fully uninstall firefox.
Grab a copy of free GeekUninstaller and extract the files to a folder of your choice. Open the folder and right click geek.exe then choose "run as admin"
In the windows that opens scroll down to Firefox and double click to uninstall it. Allow Geek Unistaller to scan for leftovers and delete those. (Do not delete your FEBE saved backup if it shows up in the list of files to be removed)
Once finished - Reboot.
Then manually check for and delete the following items if found:
Those listed under step 10 in the link below.
Everything listed under "Remove user data and settings" in the link below.
https://support.mozilla.org/en-US/kb...-your-computer
When finished Reboot.
Then get the latest version of Firefox and install it. Let us know when you've done that and then instructions on how to restore bookmarks and extensions will follow.
Upgraded before I read your Post# 16 and got 43.0.1 up from the 21.0... Got my emails back OK just slowly, but at least I get them,... Is it still necessary to go through the lengthy process you explained in your last Post? I'll do it if you think I need to, just thought I'd best check with you first though. Thanks a lot.
No it's not going to be neccessary. Having said that Firefox will sometimes benefit from a clean install after multiple version upgrades.
Profile backups mean that you don't loose anything if Firefox screws up but backups are entirely your decision.
RE: Latest version.
Check like this.
Right click a blue part of the screen at the top as shown in this screenshot:
Click "Menu Bar" to enable the Menu Bar.
At the top of the screen click the "Help" dropdown menu then select "About Firefox" and it should check for and install updates.
Since it was so out of date I'd suggest checking plugins by clicking on this link (using Firefox)
https://www.mozilla.org/en-US/plugincheck/
-----------------------------------No it's not going to be neccessary. Having said that Firefox will sometimes benefit from a clean install after multiple version upgrades.
Profile backups mean that you don't loose anything if Firefox screws up but backups are entirely your decision.
RE: Latest version.
Check like this.
Right click a blue part of the screen at the top as shown in this screenshot:
Click "Menu Bar" to enable the Menu Bar.
At the top of the screen click the "Help" dropdown menu then select "About Firefox" and it should check for and install updates.
Since it was so out of date I'd suggest checking plugins by clicking on this link (using Firefox)
https://www.mozilla.org/en-US/plugincheck/
Callender, Thanks for all your help and all you others on the Email problem...(Solved)
I'll also check the plugins later today. Thanks again to all.
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