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Windows 7: a problem with firefox

30 Jul 2016   #11
reble

windows 7 home premium 32 bit
 
 
a problem with firefox

Mostly Firefox will run slow,then slower, then prog "not responding" pops up on the top, then Firefox just shuts its self off. And I can't restart Firefox without 1st doing a warm restart on the laptop. Internet Explorer did it 1 time.

Steve

Quote   Quote: Originally Posted by Callender View Post
Quote   Quote: Originally Posted by reble View Post
What about the fact that internet Explorer is doing the same thing now.
You mean freezing?



My System SpecsSystem Spec
.
30 Jul 2016   #12
reble

windows 7 home premium 32 bit
 
 
a problem with firefox

I opened Firefox in safemode. I held the shift key down, dbl clicked the icon and the box opened. I clicked on "start in safe mode" Firefox was working fine.i was typing in the url for this form manually and Firefox stopped working again and shut down again in safemode. Now what? Dump the whole Firefox profile and then del Firefox again?

Quote   Quote: Originally Posted by MoxieMomma View Post
Hi,

In addition to the excellent advice already offered...

You wrote:
Quote:
I tried uninstalling Firefox and got the following message bellow in the screen capture. I had to go into safemode to del Firefox. But the cookies, history, bookmarks (bookmarks are backed up) weren't del. And were still in place when I reinstalled Firefox.
Your bookmarks, history, preferences, etc. are stored in your profile, not in the program.
So simply uninstalling Firefox itself will not necessarily remove those items.
Moreover, most problems with Firefox originate in the user's profile.

I agree with @Layback Bear's suggestion to try Firefox with add-ons disabled. This is called Mozilla Safe Mode (not to be confused with Windows Safe Mode). It's a temporary, non-destructive means to troubleshoot. If Safe Mode resolves the issue, then the problem is likely with a Firefox add-on or extension.

The following articles explain how to proceed logically through diagnostic steps, from "least invasive" to "most aggressive", starting with Mozilla Safe Mode:

Firefox - Standard Diagnostic

Firefox - Fix slowness, crashing, error messages, and other problems

>>It's a good idea to backup either your entire profile, or at least critical data (e.g. bookmarks) before undertaking major work, just in case.

Please let us know how it goes, so that we can all learn.

MM
My System SpecsSystem Spec
30 Jul 2016   #13
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

No. Just try backing up your profile using FEBE but store the backup away from Program Files, Program Files x86 or your AppData directories. Backup to a folder on your desktop would be okay.

Then fully remove Firefox including the manual check for leftovers as described and delete manually where needed.

Reboot. Reinstall Firefox. Add the FEBE extension. Import bookmarks and extensions.

EDIT: You could try MozBackup instead of FEBE but last time I tried the developer states that it no longer works with latest versions of Firefox.

Quote:
MozBackup is not being developed anymore. There are known issues and there is no time on my side to fix all issues and develop new features. Use MozBackup only on your risk.
MozBackup - Backup tool for Firefox and Thunderbird
My System SpecsSystem Spec
.

30 Jul 2016   #14
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Also create a secondary backup just by copying the profile folder and .ini file to a new folder on your desktop.
a problem with firefox-firefox.jpg


My System SpecsSystem Spec
30 Jul 2016   #15
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Fresh install Firefox keeping bookmarks & extensions

Well I've just fresh installed Cyberfox and then restored bookmarks and extensions from previous install. I'll post details but it should also work for Firefox. Sorry but I only have the portable version of Firefox - not the installed version.

Download and save the installer for a fresh copy of Firefox but do not run it.

So get a copy of FEBE from here: FEBE Firefox Extension

Save the downloaded file to a folder somewhere (away from FF Program Files x86 and Appdata)
a problem with firefox-install-febe-firefox-extension-opera.jpg
Install FEBE Addon from file.

Firefox Tools> Addons> Extensions. Click gear symbol.

Browse to the downloaded.xpi file and click on it
a problem with firefox-restore-1.jpg
a problem with firefox-restore-2.jpg
a problem with firefox-restore-3.jpg
Once installed - restart Firefox.

Tools> FEBE> FEBE Options. Set like this.
a problem with firefox-options-1.jpg
Choose a folder where you want to save backups.
a problem with firefox-options-2.jpg
Run a backup. Tools> FEBE> Perform Backup Now

a problem with firefox-febe-1.jpg

View the report:
a problem with firefox-febe-report.png
Get a copy of GeekUninstaller and run it.

Find Firefox in the list of programs and double click it.
a problem with firefox-uninstall-1.jpg
Choose yes when deleting profile data.
a problem with firefox-uninstall-2.jpg
Allow it to scan for leftovers.
a problem with firefox-uninstall-3.jpg
From the results list delete everything directly related to the Firefox Program installation or application data.

Optionally keep shortcuts.
a problem with firefox-uninstall-4.jpg
Reboot when finished.

Run Cccleaner if you've got a copy. Check here for Firefox leftovers and delete if found:

C:\Program Files\Mozilla Firefox
C:\Program Files (x86)\Mozilla Firefox
Press the [Windows key+R] to open a Run dialog, type in %APPDATA%\Mozilla\ and click OK to open the Mozilla folder, then delete the Firefox folder if found.

Run the installer for Firefox and install it.

Once installed launch Firefox and repeat these steps:

Install FEBE Addon from file.

Firefox Tools> Addons> Extensions. Click gear symbol.

Browse to the downloaded.xpi file and click on it
a problem with firefox-restore-1.jpg
a problem with firefox-restore-2.jpg
a problem with firefox-restore-3.jpg
Once installed - restart Firefox.

Then restore extensions. Note: Some will require a reboot.
a problem with firefox-restore-6.jpg
a problem with firefox-restore-7.jpg
Repeat the restore process for bookmarks (.json & .html) and then preferences.

Restart Firefox.

You should find that everything works and your bookmarks/ extensions have been restored.

Before restore after fresh install:
a problem with firefox-cyberfox-new.jpg
After fresh install with elements of profile restored:
a problem with firefox-restore-9.jpg
a problem with firefox-restore-8.jpg


My System SpecsSystem Spec
30 Jul 2016   #16
reble

windows 7 home premium 32 bit
 
 
re: a problem with firefox

How can I use the FEBE add-on when Firefox won't even stay runing long enough to let me log into lets say this forum. I am on Internet Explorer right now. Other then that 1 time Internet Explorer is working fine. I think the IE upgrade to IE 11 helped that out. I probably will have to do a complete manual dump of the Firefox profile. Then reinstall Firefox. The bookmarks are already backed up on my D HDD in the external USB case.

Quote   Quote: Originally Posted by Callender View Post
No. Just try backing up your profile using FEBE but store the backup away from Program Files, Program Files x86 or your AppData directories. Backup to a folder on your desktop would be okay.

Then fully remove Firefox including the manual check for leftovers as described and delete manually where needed.

Reboot. Reinstall Firefox. Add the FEBE extension. Import bookmarks and extensions.

EDIT: You could try MozBackup instead of FEBE but last time I tried the developer states that it no longer works with latest versions of Firefox.

Quote:
MozBackup is not being developed anymore. There are known issues and there is no time on my side to fix all issues and develop new features. Use MozBackup only on your risk.
MozBackup - Backup tool for Firefox and Thunderbird
My System SpecsSystem Spec
30 Jul 2016   #17
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Hi:

Yep, @Callender's outstanding tutorial for FEBE won't work if you cannot run Firefox.
I would be leery of relying on Mozbackup with current versions of Firefox, as Mozbackup was abandoned in 2012 and no longer works reliably.

Did you try any of the steps in these tutorials, starting with Mozilla Safe Mode?

Firefox - Standard Diagnostic

Firefox - Fix slowness, crashing, error messages, and other problems

----------------------
If you want to cleanly reinstall Firefox....
And if you are comfortable with your bookmarks backup as the only data you want to save, you are probably OK to fully uninstall Firefox AND all the profile data.

If you want to backup everything before proceeding, just in case, you can do this:
  1. CLOSE Firefox completely (from the Windows Task Manager if necessary).
  2. Click the Windows7 start orb and then type "%appdata" (without the quotes) into the search box.
  3. Locate the entire "Mozilla" folder and copy it to your desktop or another location.
At that point, you can probably completely uninstall Firefox and then delete all remaining associated folders and files manually, if necessary. It might not be a bad idea to reboot the computer after doing that.


Then, you can download a fresh copy of the Firefox installer here: https://www.mozilla.org/en-US/firefox/all/


HTH,
MM


Attached Thumbnails
a problem with firefox-2016-07-30_21-19-32.png  
My System SpecsSystem Spec
30 Jul 2016   #18
reble

windows 7 home premium 32 bit
 
 
re: a problem with firefox

Yes I ran Firefox in it's safe mode (by the way this is Firefox v47). Firefox ran slowly for about 3 to 4 minutes then the "stopped responding" showed up in the top bar then Firefox shut it self off. I tried the diag and the stuff in the "fix slowness" link. Nothing works. If the manual dump of Firefox's profile and clean reinstall doesn't work. I can't think of anything else to do other then wipe the partition clean on the C hard drive and reinstall everything clean. What bugs me is I just installed this new HDD in, about a week or 2 ago and Firefox has only been installed for a short time. It seems to me Firefox is acting like it has been installed for a long time and has clected a lot of junk.

By the way I also have a text file with the name and link of every web page stored in the bookmark. I did this after the current bookmark backup got ceruped and I had to rebuild the bookmark from a file stored on a USB thumb drive and that file was 7 months old.

Quote   Quote: Originally Posted by MoxieMomma View Post
Hi:

Yep, @Callender's outstanding tutorial for FEBE won't work if you cannot run Firefox.
I would be leery of relying on Mozbackup with current versions of Firefox, as Mozbackup was abandoned in 2012 and no longer works reliably.

Did you try any of the steps in these tutorials, starting with Mozilla Safe Mode?

Firefox - Standard Diagnostic

Firefox - Fix slowness, crashing, error messages, and other problems

----------------------
If you want to cleanly reinstall Firefox....
And if you are comfortable with your bookmarks backup as the only data you want to save, you are probably OK to fully uninstall Firefox AND all the profile data.

If you want to backup everything before proceeding, just in case, you can do this:
  1. CLOSE Firefox completely (from the Windows Task Manager if necessary).
  2. Click the Windows7 start orb and then type "%appdata" (without the quotes) into the search box.
  3. Locate the entire "Mozilla" folder and copy it to your desktop or another location.
At that point, you can probably completely uninstall Firefox and then delete all remaining associated folders and files manually, if necessary. It might not be a bad idea to reboot the computer after doing that.


Then, you can download a fresh copy of the Firefox installer here: https://www.mozilla.org/en-US/firefox/all/


HTH,
MM
My System SpecsSystem Spec
30 Jul 2016   #19
reble

windows 7 home premium 32 bit
 
 
re: a problem with firefox

You sead in #2 "start orb" what is "orb"?

Quote   Quote: Originally Posted by MoxieMomma View Post
Hi:

Yep, @Callender's outstanding tutorial for FEBE won't work if you cannot run Firefox.
I would be leery of relying on Mozbackup with current versions of Firefox, as Mozbackup was abandoned in 2012 and no longer works reliably.

Did you try any of the steps in these tutorials, starting with Mozilla Safe Mode?

Firefox - Standard Diagnostic

Firefox - Fix slowness, crashing, error messages, and other problems

----------------------
If you want to cleanly reinstall Firefox....
And if you are comfortable with your bookmarks backup as the only data you want to save, you are probably OK to fully uninstall Firefox AND all the profile data.

If you want to backup everything before proceeding, just in case, you can do this:
  1. CLOSE Firefox completely (from the Windows Task Manager if necessary).
  2. Click the Windows7 start orb and then type "%appdata" (without the quotes) into the search box.
  3. Locate the entire "Mozilla" folder and copy it to your desktop or another location.
At that point, you can probably completely uninstall Firefox and then delete all remaining associated folders and files manually, if necessary. It might not be a bad idea to reboot the computer after doing that.


Then, you can download a fresh copy of the Firefox installer here: https://www.mozilla.org/en-US/firefox/all/


HTH,
MM
My System SpecsSystem Spec
31 Jul 2016   #20
reble

windows 7 home premium 32 bit
 
 

Well I moved the Mozilla dir from "appdata > Roaming" to the desktop. Uninstalled Firefox and did a clean reinstall. Firefox opened up with the default Google web page. I changed the web page to www.nbcnewsrightnow.com the web page for the local tv station kndu 25. Firefox sat that way fow a few minute because I had to find out what the dogs were barking about. I came back. Firefox had the "not responding" again on the top bar and then shut it self off. At this point I don't know what else to do but wipe the HDD clean and start over. Unless there is something else to try. I don't have horse blinders on. I will try just about anything as apose to spending a few hours reinstalling and set up everything again.

A ps. is the any possibility the file "Firefox Setup Stub 47.0.exe" got corrupted and I am installing a bad copy?

Steve
My System SpecsSystem Spec
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