Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: a problem with firefox

29 Jul 2016   #1
reble

windows 7 home premium 32 bit
 
 
a problem with firefox

This is a HP Compaq Presario C700 laptop OS Win7 Home 32bit. I just last week changed out the laptop's HDD, the old one kick the bucket. Windows install and the other installs went fine. Wed night I was using Firefox, everything was fine. I fired up the laptop Thur morning and Firefox was been a bit slow at loading pages and so on. When I came home from my meeting Thur night and turned the laptop back on Firefox was slower then a snail in a foot race, then Firefox completly stalled out and shut down on it's own. I couldn't get Firefox to start up again without rebooting the laptop. I rebooted and Firefox worked for about 10 minutes slowly then Firefox froze again and shut down. I tried uninstalling Firefox and got the following message bellow in the screen capture. I had to go into safemode to del Firefox. But the cookies, history, bookmarks (bookmarks are backed up) weren't del. And were still in place when I reinstalled Firefox. At this point I don't know what to do. By the way I am typing this post on Internet Explorer. IE is working fine along with Windows and every other prog that I installed.

Steve




Attached Images
a problem with firefox-firefox-uninstall-error.jpg 
My System SpecsSystem Spec
.
29 Jul 2016   #2
reble

windows 7 home premium 32 bit
 
 

Update I am now on my Samsung Galaxy tablet because Internet Explorer on the C700 laptop is doing the same thing as Firefox. Unless someone has some new ideas. Probably tonight I am going to whipe the HDD partition and start over again clean.

Steve
My System SpecsSystem Spec
29 Jul 2016   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Try using Firefox with no add-ons.
My System SpecsSystem Spec
.

29 Jul 2016   #4
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Have a read of this and click mozilla link in the post :

Emails lost in Firefox inbox

Alternative profile backup method:Waterfox update Profile deleted
My System SpecsSystem Spec
29 Jul 2016   #5
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Hi,

In addition to the excellent advice already offered...

You wrote:
Quote:
I tried uninstalling Firefox and got the following message bellow in the screen capture. I had to go into safemode to del Firefox. But the cookies, history, bookmarks (bookmarks are backed up) weren't del. And were still in place when I reinstalled Firefox.
Your bookmarks, history, preferences, etc. are stored in your profile, not in the program.
So simply uninstalling Firefox itself will not necessarily remove those items.
Moreover, most problems with Firefox originate in the user's profile.

I agree with @Layback Bear's suggestion to try Firefox with add-ons disabled. This is called Mozilla Safe Mode (not to be confused with Windows Safe Mode). It's a temporary, non-destructive means to troubleshoot. If Safe Mode resolves the issue, then the problem is likely with a Firefox add-on or extension.

The following articles explain how to proceed logically through diagnostic steps, from "least invasive" to "most aggressive", starting with Mozilla Safe Mode:

Firefox - Standard Diagnostic

Firefox - Fix slowness, crashing, error messages, and other problems

>>It's a good idea to backup either your entire profile, or at least critical data (e.g. bookmarks) before undertaking major work, just in case.

Please let us know how it goes, so that we can all learn.

MM
My System SpecsSystem Spec
29 Jul 2016   #6
reble

windows 7 home premium 32 bit
 
 

What about the fact that internet Explorer is doing the samething now. I will check out those ideas when I get back from the store.
My System SpecsSystem Spec
29 Jul 2016   #7
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by reble View Post
What about the fact that internet Explorer is doing the same thing now.
You mean freezing?
My System SpecsSystem Spec
29 Jul 2016   #8
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
29 Jul 2016   #9
indianacarnie

 

I'd look at your network drivers too. If this problem is occurring in multiple browsers and everything else is o.k. (Windows itself), I'd look at wi-fi/Lan etc drivers.
My System SpecsSystem Spec
29 Jul 2016   #10
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ditto on that. 1st post says IE okay but not FF. Later stated problems with both.

Simple steps to try are also reset router - via reset button and change DNS. Reboot after changing DNS.

Pages take a long time and unresponsive-all browsers
My System SpecsSystem Spec
Reply

 a problem with firefox




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
problem, firefox
recently I have been getting this message In firefox 39 " Error code: sec_error_unknown_issuer. How can this be resolved?? alexm
Browsers & Mail
firefox display problem,i will try to describe the problem with images
Hello everyone, The problem has been for more than two weeks now, and it is only in the firefox browser, Here are some examples: 1. When I went to youtube I see the same image on many unrelated videos, example below, http://i57.tinypic.com/2wco6lv.png I found that when I put the mouse...
Browsers & Mail
Firefox Problem
Hi, I have a problem with firefox that is it stopped to ask to save passwords on sites, I uninstalled it and reinstalled again but nothing changed, any ideas?
Browsers & Mail
Odd Firefox problem
My Firefox is acting extremely weird; when I try to go to a website, it just says "untitled" on the tab, as if it were a new tab. I can't visit any sites on it, but Chrome still works fine. Anyway, I have Firefox 3.6.7, which I'm pretty sure is a beta.
Browsers & Mail
Another... Firefox problem
I've checked the other threads for my problem, or similarities to my problem, but haven't found any thus far. Certain webpages do not load, or load horrifically slow, on my 7 box using firefox. I have the exact same setup on my laptop, and have not been able to duplicate the problem. Certain...
Browsers & Mail
Firefox problem
Hi guys, Well basically, i've been getting this problems lately, if i click on a link or anything on firefox, the toolbar at the top where the minimise, restore down and the cloes button is at, it says 'not responding' for a split second during the item i click on the link or sometimes if i...
Browsers & Mail


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:45.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App