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Windows 7: Computer not secure error says it's from Mozilla Firefox

13 Aug 2016   #1
loninappleton

Windows 7 x64 Ultimate
 
 
Computer not secure error says it's from Mozilla Firefox

I simply don't know where to ask about this. Mozilla message logins and even their answers don't work well.

Two things.

A message appears that says Computer Not Secure even for google
and asks thent o send a message with a button. It still hangs on the next attempt

I ran Mozbackup to save my settings in preparation to reinstall a newer Firefox.

In do this the process of saving things took longer than usual.
I was able to pick out something called telemetry pings being saved as part of the backup
process. What are telemetry pings and are these some form of malware?

Malwarebyes could not be run either since it goes to look for updates.

I have not tried Hijack this yet, but I think I'll run into the same thing.

The whole text of the error message is:

----------------------------------------------------------------------------------------
"Your connection is not secure

The owner of Google has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate.

Learn more…

Report errors like this to help Mozilla identify misconfigured sites"

-----------------------------------------------------------------------------------------

It has to be bogus. I am dealing with another problem and using a backup disk
so whatever is going on is going on today Saturday Aug13

I will see if I can get a full string location of 'telemetry pings' that are being saved.


My System SpecsSystem Spec
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13 Aug 2016   #2
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

You could try MSERT:

https://www.microsoft.com/security/s...s/default.aspx

But you would have to download it from another computer and run it from a USB flashdrive.

I've never heard of that sort of thing from Mozilla and Firefox. It's possible that your browser has been hijacked, or you have a virus.

More knowledgeable members may have other ideas, however.
My System SpecsSystem Spec
13 Aug 2016   #3
loninappleton

Windows 7 x64 Ultimate
 
 

Well this try seemed to get through. I am writing from the error machine

For others information I've run Spybot S&D and Hijack this.

I had a brief success with removing Mozilla Maintenance from Hijack this but the error returned. I'm not good at handling HJT. The same checked items come back all the time. This time I put those in the 'Ignore" category.

The problem is aggravated by the fact I have hardware problems on this board and a restart or cold boot takes it down then seemingly by chance I get it going after many tries. That problem resides somewhere in onboard video. But enough on that.

I'll report back if I have solved the problem but please anyone who can add more advice, it is welcome. I'll see if I can get Malwarebytes going.

Not going to mark this solved yet.

There is still that business of telemetry pings to get out of my profile. Perhaps a purge can be done in Mozbackup by deleting some options? There's just no one stop place to go for all this.
My System SpecsSystem Spec
.

13 Aug 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Ion,

I DONT believe your hacked, that is a standard message regarding the Security Certificates ON YOUR FF profile.
its saying the >> google<< certificate is wrong, (basically out of date) you need to update your Certificate file, in Firefox
(you have multiple search engines try another ie Yahoo/duckduckgo/Wiki/ try 1 if NO error that confirm my thoughts

Mozilla maintainance is the updater service for FF.
im assuming its set to autoUpdate.
Go into MS control panel >> Admin Tools >> services >> scroll to mozilla maintance >>right click> properties >> set to manual.
(note you can turn it of in system config)

If i remember correctly another setting in FF sends crash reports back to Mozilla.

Roy
My System SpecsSystem Spec
13 Aug 2016   #5
loninappleton

Windows 7 x64 Ultimate
 
 

This sounds like good advice and targets the problem.

If you set that to manual, what happens? It just doesn't ask anymore?

The whole business of cookies, certificates and whatnot I never understood well.

I'll report back on the change to 'manual' in Win7.
My System SpecsSystem Spec
13 Aug 2016   #6
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Hi:

Quick question: are your computer's DATE and TIME correct?

MM
My System SpecsSystem Spec
13 Aug 2016   #7
loninappleton

Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by loninappleton View Post
This sounds like good advice and targets the problem.

If you set that to manual, what happens? It just doesn't ask anymore?

The whole business of cookies, certificates and whatnot I never understood well.

I'll report back on the change to 'manual' in Win7.

I used your direction and the status was in manual already.

There's some start/stop info below that but I'm leaving thet whole screen as it is. It says service stopped. Perhaps because I took Mozilla maintenance out of Hijack This.

That's my progress.

I think there's some things garbaging up the system yet--If Mozbackup saves things it must be a profile where all these telemetry things are. As they flashed by there was another long string of something as well-- not anything familiar.
My System SpecsSystem Spec
13 Aug 2016   #8
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Quote   Quote: Originally Posted by MoxieMomma View Post
Hi:

Quick question: are your computer's DATE and TIME correct?

MM
Incorrect system data/time can cause certificate errors in Firefox and other browsers....

That's why I asked.

MM
My System SpecsSystem Spec
13 Aug 2016   #9
wasnotwas

W10 Pro x64, W7 Pro x64 in VMware
 
 

A few years ago I saw a pc that wouldn't connect to Google (and others), claiming the website security certificate was wrong. Turned out the mobo battery was kaput and the time/date had defaulted to 1990 (or something). I guess the pc time didn't match the website cert time. A new battery and setting the BIOS time fixed it. So check your clock - just a long shot.

edit > great minds think alike . . .
My System SpecsSystem Spec
13 Aug 2016   #10
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Did you try and use another search engine??

Roy
My System SpecsSystem Spec
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 Computer not secure error says it's from Mozilla Firefox




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