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Windows 7: No connection to any sites in Firefox

17 Aug 2016   #11
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

RE: SevenForums and https connection see:
No connection to any sites in Firefox-7-help-forums-cyberfox.jpg
It's not supported.

More ideas:

Visit this link and posts any poor results - although you might not be able to connect with the problem you have.

https://www.howsmyssl.com/
No connection to any sites in Firefox-hows-my-ssl_-cyberfox.jpg
Aslo get Certificate Store Checker from here:

https://www.trustprobe.com/fs1/apps.html
No connection to any sites in Firefox-rcc.jpg
Extract the file into a folder on your desktop and run it. Post a screenshot of any suspicious certificates.

If the above version doesn't work get the real time certificate store monitor from this link:

http://trax.x10.mx/files/trustmonitor.zip

Do the same as before and run it. Click the system tray icon for scan options. When finished post any suspicious certificates and also exit the application.

EDIT:

Also type about:config in Firefox address bar and press Enter

Accept the warning. In the search box type security.ssl then press Enter

Note your current settings then try these if yours are different.
No connection to any sites in Firefox-about_config-cyberfox.jpg






My System SpecsSystem Spec
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17 Aug 2016   #12
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Quote   Quote: Originally Posted by Callender View Post
Question: What is your Antivirus? Some are known to use their own certificates for SSL scanning and could possibly cause that error.

Second question: Your screenshot
Attachment 390685
shows a secure connection to sevenforums (https) but sevenforums only uses http. So obviously the connection won't work.

Suggest: Launch Firefox and type about:support in the address bar then press [B]Enter[B]

In the window that opens choose "Copy text to clipboard" and paste the results here.
Good catch!
I think you might be on to something...

MM
My System SpecsSystem Spec
17 Aug 2016   #13
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

RE: Your screenshot.

How many tabs were open? Did you connect to or try to connect to SevenForums? Same question goes for mygreatcall dot com.
My System SpecsSystem Spec
.

17 Aug 2016   #14
ellenc

Windows 7 Professional
 
 
No connection to any sites in Firefox

I am an average individual user, not a geek but with pretty good knowledge of Windows. I have no idea at all what any of the replies mean. I have Norton Internet Security but don't believe this problem is related to antivirus.
Every website I have attempted to access in the past couple of weeks has blocked access per the screenshots I sent. Every website I have attempted to accessd begins with HTTPS:, not HTTP. That's the crazy part. I have to go into duckduckgo, type in the address/site I want and get into it by clicking on the link in the search. sevenforums and greatcall are but two of every site I can't access. I am unable to acces any website at all without having to go through the search. ec
My System SpecsSystem Spec
17 Aug 2016   #15
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay let's rule out Norton. Try downloading a Firefox variant - Cyberfox Portable version

Cyberfox Portable Download

Get the AMD version from the choice of downloads.

Save to your desktop

Create a folder to install the Portable version of Cyberfox. You decide where to create the folder. For test purposes you could just use a new folder on your desktop.
No connection to any sites in Firefox-cyberfox-portable-edition-installer.jpg
Run the setup file and choose the folder - when finished open that folder and launch Cyberfox. Try browsing and see if you get the same problem. Report results back here. If it works we can say that the problem is with Firefox and not your Antivirus or Windows.

RE: Other instructions. If you don't understand them don't worry. Maybe it will need to be a slow step by step explanation,

RE: Firefox. When was the last time you updated it and which version is installed.

Step by step instructions on how to find out:

Launch Firefox. Then you need to enable Menu Bar (if not already enabled)

Right click on the blue part of the screen and ensure that "Menu Bar" is ticked.
No connection to any sites in Firefox-ff-menu-bar.jpg
Then click "Help" and from the dropdown list that appears click "About Firefox!
No connection to any sites in Firefox-ff-update.jpg
A window will open that states which version is installed. Write the number down and let us know what it is.

If you see any messages about Fireox updates or downloading updates let it complete.

Cheers.


My System SpecsSystem Spec
18 Aug 2016   #16
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Some research indicates that the problem could be down to a faulty search engine or autocomplete settings when typring URL's into the address bar. Also on my own machine use of a browser based proxy can cause when switching between search engines.

Still need to know if you have the current up to date version of Firefox.

In the meantime try a different search engine temporarily.
My System SpecsSystem Spec
22 Aug 2016   #17
ellenc

Windows 7 Professional
 
 
No connection in Firefox cont.

Thank you ever so much for the time you took to send the information to me. It's greatly appreciated. I've been ill recently and may have to make a hospital visit. I hope to follow your guide in the not-too-distant future. ellenc
My System SpecsSystem Spec
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 No connection to any sites in Firefox




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