Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Getting the runaround from Ebay login password prompts

04 Oct 2016   #1
loninappleton

Windows 7 x64 Ultimate
 
 
Getting the runaround from Ebay login password prompts

I'm having fits trying to establish a fresh account at ebay after all else failed to
get through the pop up password completion box.

This may not be the right place to do it, but I know of no better or prompt
and accurate reply site.

First I thought it was Firefox doing the auto complete at sign in or register box.

Then I noticed that the other completion box says ebay login something. It completes and rejects an old password each time. The google questions and answers have not got me out of this.

The standard reply is uncheck the box to keep me logged in. That has failed to do anything.

Also clear clipboard cache for which SevenForums has a shortcut procedure also failed.

I used to have a nice friendly ebay account, now I can't get in for any amount of
re registering (did that) password changes etc.


My System SpecsSystem Spec
.
06 Oct 2016   #2
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi,

If you've only tried to re-register on-line, what I would do is physically call ebay's customer service (CS), explain your predicament and have the rep reset your account. There may be a glitch that only a rep can clear and if s/he and you are nice enough the rep may walk you through the process until you can log back in.

I did try to look over the CS part of ebay's site but couldn't come up with a number until I did a google search: phone number for ebay customer service, maybe you can find a better one.

If s/he can reset your account ask how it may affect the account, things like alerts and notifications may have to be adjusted back to your liking.
My System SpecsSystem Spec
06 Oct 2016   #3
loninappleton

Windows 7 x64 Ultimate
 
 

If anyone has something direct I'll use it.

I'm tired of their menus that lead nowhere and their 'qualifying me' with questions
and no direct access. I also don't care to 'chat' online. It makes me nervous.

It may be I'm just done with them after this.

My rep is ok, I'm a purchaser only and this kind of what I've come to call
"challenging behavior" is unacceptable.

It's definitely an ebay pop up box upper left corner which can't be turned off
or disabled. I think it's directly related to the My Ebay function since I can
browse ebay. I just can't do anything else.
My System SpecsSystem Spec
.

06 Oct 2016   #4
loninappleton

Windows 7 x64 Ultimate
 
 

Just happened again. I gave the new password which, throurgh all of this runaround I sort of remember, got the error and bingo, the welcome message returns to my mail box. I can browse but
if I try anything to do with passwords it'll say "oops that's not a match." I'm tired of seeing it
and I'm finished with it.
My System SpecsSystem Spec
06 Oct 2016   #5
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Here's a few more tips and a different number, look near the bottom of page: ebay phone number | gethuman Call them.
My System SpecsSystem Spec
06 Oct 2016   #6
loninappleton

Windows 7 x64 Ultimate
 
 

Anak,

I appreciate your effort. Maybe someone else will see this GetHuman place as well because
I certainly never did. I will make the effort when I calm down. It may take a while.

thanks again.
My System SpecsSystem Spec
06 Oct 2016   #7
loninappleton

Windows 7 x64 Ultimate
 
 

Just now I was looking at some of the related topics here on recursive logins ( which must be the magic phrase to describe what goes on.) They said that a system clock error can cause all this frustration.

My system clock may indeed be off by a bit but I have to be cautious about restarts
and so have to continue to avoid that. But it's something that may be in play.

I've had flaky restart problems on one of my systems which is mostly likely old hardware- related.
My System SpecsSystem Spec
06 Oct 2016   #8
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

I know where you're coming from, it does no good to try and fix something when you're fired up. Read over the gethuman page and make a plan for when you do call ebay about all the steps you've taken and see if the CSrep can reset your account, heck if it was me I'd probably wait until tomorrow to call, get involved in some light task around the house to distract you and then get a good nights sleep.


How old? Maybe they need one of those $3 CMOS batteries.
My System SpecsSystem Spec
16 Oct 2016   #9
loninappleton

Windows 7 x64 Ultimate
 
 

I can mark this as solved.
Much confusion on this one and frustrating but there is a solution at Mozilla, not ebay which I will
print below.

A security setting needs to be changed in Firefox. With a new register at Ebay due to ISP change
etc., turn off the password key box using the instruction below:

How do I turn off the Do you want to save password? | Firefox Support Forum | Mozilla Support

"If you disable the Firefox Password Manager then you shouldn't
get the pop-up to remember passwords."

Tools > Options > Security: Passwords: [] "Remember passwords for sites"
My System SpecsSystem Spec
18 Oct 2016   #10
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

That's great news lon!

In hindsight everything you mentioned in your original post now makes sense especially:
Quote:
First I thought it was Firefox doing the auto complete at sign in or register box.
Then I noticed that the other completion box says ebay login something. It completes and rejects an old password each time.
Firefox was overriding your attempt for a new log-in.

Did you remove the old log-in in case you want to go back to having Firefox automatically log you in?
My System SpecsSystem Spec
Reply

 Getting the runaround from Ebay login password prompts




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
ebay recursive login problem
Hi all. I'm using Windows 7 (x64) with IE8 and can't log in to my eBay account. I'm stuck in a loop, just takes me back to the login page over and over. I have tried all the usual fixes, cleared cache, cookies etc, set the security to low. Interestingly if I c/p the URL of one of my...
Browsers & Mail
ebay recursive login problem
Problem with IE10 causing a constant loop back to eBay login page started last week. No error message just keeps returning back to login page. However the eBay logo FLASHES very fast on the screen with some type of message I believe says certificate error, but not sure. EBay is the ONLY site I...
Network & Sharing
TeamViewer prompts for password during auto-reconnect
Searching the web did not help. Auto-reconnect might not be the correct term to search for. Steps to reproduce: connect to a remote client select the option to have TeamViewer (TV) reboot the remote client (reboot to the safe or normal mode - it does not matter) select reboot to go forward...
Software
ebay recursive login problem
Hi all. I'm using Windows 7 Ultimate version 6.1 build 7601 SP1 (64 bit) with IE9 and can't log in to my eBay account from this one computer (my main system). I can log into eBay with my other computer and all is well and even changed the password to be sure. I'm stuck in a loop, just takes...
Browsers & Mail
Ebay login problems
Hi there Yesterday, for no apparent reason, I was suddenly unable to log onto my ebay account. When I entered my logon details and pressed return the screen simply re-cycled back to the logon screen with the password box blank, this happened repeatedly and there was no error messaage. Ebay...
Browsers & Mail


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:42.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App