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Windows 7: "Internet Explorer has stopped working" Acrobat


30 Nov 2009   #1

Windows XP
 
 
"Internet Explorer has stopped working" Acrobat

This does not happen in all cases but in a number of circumstances when I try to open a .PDF file while in Explorer 8 I get an error message of "Internet Explorer has stopped working"

As I said, I have gone to numerous sites where there is a .PDF to be downloaded and experienced no problem, however, the problem does occur at random times and sites and it is troublesome. I am using the latest version of Adobe Acrobat Reader, Version 9.2.0.

Anyone know what the problem is and more importantly, what the solution is?

My System SpecsSystem Spec
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30 Nov 2009   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Quote   Quote: Originally Posted by wsplawn View Post
This does not happen in all cases but in a number of circumstances when I try to open a .PDF file while in Explorer 8 I get an error message of "Internet Explorer has stopped working"

As I said, I have gone to numerous sites where there is a .PDF to be downloaded and experienced no problem, however, the problem does occur at random times and sites and it is troublesome. I am using the latest version of Adobe Acrobat Reader, Version 9.2.0.

Anyone know what the problem is and more importantly, what the solution is?
If you click on the help tab in Acrobat (icon usually found on desktop), you can chose repair. See if it works. If not, try uninstalling and then installing again. If that does not work, use system restore, go back to the point prior to installation of acrobat and then try to install again. This just sounds like a corrupt Acrobat installation.
My System SpecsSystem Spec
30 Nov 2009   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by wsplawn View Post
This does not happen in all cases but in a number of circumstances when I try to open a .PDF file while in Explorer 8 I get an error message of "Internet Explorer has stopped working"

As I said, I have gone to numerous sites where there is a .PDF to be downloaded and experienced no problem, however, the problem does occur at random times and sites and it is troublesome. I am using the latest version of Adobe Acrobat Reader, Version 9.2.0.

Anyone know what the problem is and more importantly, what the solution is?
Hi wsplawn and welcome

Next time IE stops responding type eventvwr in search, go to the windows logs>application tab. Look for errors (they have red in the left hand column) that have app hang, app crash, or anything IE realted. when you find them (there is a lot of data) use the snipping tool (guilt into win 7) to make a screen shot. Upload it to us using the attachment icon (shaped like a paperclip) in the reply form

See pics.

Let us know if you need help


Kenn J++
My System SpecsSystem Spec
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30 Nov 2009   #4

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

I don't know if you create PDF files or simply need to view them periodically. If all you need is a viewer, there are products other than Adobe that work fine. I try to avoid Adobe stuff other than Photoshop as much as possible as they tend to be large and have a way of insinuating themselves into a system--much like Quicktime, Realtime, etc.

I formally gave up on Adobe for PDF purposes recently and now use Foxit as a PDF reader. No issues so far.
My System SpecsSystem Spec
30 Nov 2009   #5

 

Quote   Quote: Originally Posted by wsplawn View Post
This does not happen in all cases but in a number of circumstances when I try to open a .PDF file while in Explorer 8 I get an error message of "Internet Explorer has stopped working"
A few days ago there was a newsflash about a newly discovered vulnerability in all versions of Internet Explorer in relation to the way the browser handles or prints PDF's within a browsing session.

Exploits were predictably going to occur, and Microsoft are supposedly busy constructing patches for this latest bungle.
My System SpecsSystem Spec
04 Dec 2009   #6

Windows XP
 
 

ZigZag:

I'm sorry to be so long in responding but other pressing matters came up and I could'nt get back till now. I have done as you've asked. Attached is a .png file with the information you requested.

Thank you for your attention.


Attached Thumbnails
"Internet Explorer has stopped working" Acrobat-2009-12-04_113135.png  
My System SpecsSystem Spec
04 Dec 2009   #7

Windows XP
 
 

Problem Solved:

I took the advice of RichC46, unintalled Acrobat and reinstalled and things are working correctly now. Don't know why but this is my experience.

Thank you to any who tried to help.
My System SpecsSystem Spec
06 Dec 2009   #8
asg

Windows 7 Professional x64
 
 

I have been having problems with internet explorer and adobe flash player. ie stops working and the solution to the problem is uninstall flash and reinstall, but the problem keeps coming back.
My System SpecsSystem Spec
06 Dec 2009   #9
asg

Windows 7 Professional x64
 
 

this is the problem I am having
System
-Provider[ Name] Application Error
-EventID1000[ Qualifiers] 0
Level2Task100Keywords0x80000000000000-TimeCreated[ SystemTime] 2009-11-21T20:34:59.000000000Z
EventRecordID2628ChannelApplicationComputerDell-XPS730x-EventDataiexplore.exe8.0.7600.163854a5bc69eFlash10c.ocx10.0.32.184a613d79c0000005001579a217e001ca6acb38569da8 C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\SysWow64\Macromed\Flash\Flash10c.ocx55bca093-d6dd-11de-8fa4-001e4ccd749f
Security
My System SpecsSystem Spec
31 Dec 2009   #10

Windows 7
 
 




Join Date: Dec 2009

Windows 7
1 posts






Internet Explorer not working
In anticipation of Windows 7 for travel I bought a HP 13.3 laptop with Windows Vista and a free upgrade to Windows 7 when available.

Later I bought a HP 14.1 laptop with Windows 7 loaded for home use. To compare Vista to 7 I did not upgrade the travel comuter.

Both computers have had consistent problems:

"Internet explorer not respoding"

"Internet explorer not working:

Sometimes the system would reset, other times the system would hang up, and other times the system would continue after closing the pop-up notification window about solving the problem.

After searching the internet for a solution, today I download Firevox. Faster and after much testing, no problem.

Why does Microsoft let a free sofrware provider outperform them?
My System SpecsSystem Spec
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 "Internet Explorer has stopped working" Acrobat




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