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Windows 7: Can receive but cannot send mail via LIVE MAIL


04 Dec 2009   #1

Windows 7 Premium
 
 
Can receive but cannot send mail via LIVE MAIL

New HP computer ( Japanese operating system ) . My Japanese wife setup the email . We discovered yesterday that she goofed when she entered the server address for outgoing mail , so I can only receive mails . Can't figure out how to correct this problem . It's Sat. here in Japan so no support available today from MS . Anybody know how I can go about correcting the trouble ?


My System SpecsSystem Spec
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04 Dec 2009   #2

Windows 8 Pro (32-bit)
 
 

who is your host? should be the name after the @ symbol in your email address (*@hostaddress.com)

I know that with GMail it's smtp.google.com and it requires encryption...

either encryption has been turned off, the outgoing server address is wrong, it's set to the wrong port, or something else. It's hard to tell, but I can try to locate the info.
I did a quick search and the first hit said that yahoo! mail is most popular in japan, so I found the instructions for it
hit "f10" on your keyboard to enable the toolbar, then click on "Accounts" in "tools..."
double-click on your account
in the "servers" tab (2nd), make sure that the "my server requires authentication" (bottom) is checked
Outgoing server: smtp.mail.yahoo.co.jp unless it it Yahoo! BB account: ybbsmtp.mail.yahoo.co.jp
click on "advanced" (last tab) and make sure this is correct:
outgoing mail (smtp): 587.
check "this server requires authentication"
the original tutorials may be easier to follow
translated
Original
My System SpecsSystem Spec
04 Dec 2009   #3

Windows 7 Premium
 
 

The email problem is with our local server which is the town's cable internet system .
My wife entered the wrong info . so we can't send email via our main address . Obviously , Yahoo not a problem .

Just trying to figure out how we can fix our main email .

Regards ,

John
My System SpecsSystem Spec
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04 Dec 2009   #4

Windows 8 Pro (32-bit)
 
 

what is the part after the "@" symbol in your email address?
I can try to see if they have a website where I can find the info.
because i cannot find the right info without knowing what the local server is.
My System SpecsSystem Spec
04 Dec 2009   #5

Windows 7 Premium
 
 

I'll have to call MS on Monday I guess .
My System SpecsSystem Spec
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 Can receive but cannot send mail via LIVE MAIL




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