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Windows 7: IE8 crash instantly after launch

02 Jan 2010   #1

Windows 7 Ultimate
 
 
IE8 crash instantly after launch

Hey,
i am running windows 7 ultimate. my internet explorer 8 was automaticly installed when i installed windows 7 ultimate, it used to work fine but now it crashes immediatly after launching i have ran ie8 with no add-ons but it still crashes. i have uninstalled and re-installed numerous times and it still crashes. i have ran a virus/malware/spyware full system scan with microsoft security essientials but no viruses ect. were found. i have read over other forum posts and found nothing helpfull. i need help asap please
steve.

My System SpecsSystem Spec
.

02 Jan 2010   #2

Windows 7 - Vista
 
 

Hi -

Is there any error message when it crashes? Or does it -
- the background fades to white
- small spinning blue circle
- "Not Responding..." - top-right of screen

Do you have an Internet Security product installed, e.g., NIS, KIS, N360, McAfee, etc...?

Check Problem Reports for additional details -
START | type View all | select View all problem reports

Check the entries under Internet Explorer - 2x-click on a line item for additional information on each crash.

Regards. . .

jcgriff2

.
My System SpecsSystem Spec
02 Jan 2010   #3

 

If you installed through the upgrade path then you could have introduced a lot of corrupt entries into your new operating system, and no amount of tinkering will get you to where a reformat and fresh install will take you
My System SpecsSystem Spec
.


02 Jan 2010   #4

Windows 7 Ultimate x64 SP1
 
 

Try resetting your IE. Refer the below link for instructions:

How to reset Internet Explorer settings
My System SpecsSystem Spec
03 Jan 2010   #5

Windows 7 Ultimate
 
 

hi jcgriff2,
thanks for replying so quickly
it crashes without any white fading background, there is no spinning blue circle, no not-responding sign anywhere on the screen it closes without any warning.
i was running nortan internet security (i have no idea what version) when the problem started but when that ran out of subscriptopn i installed windows security essientials version 1.0 updated deffinitions and did a full system scan and it turned up no problems what soever

here is what the additional information said on the error reporting thingy


Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6000.16945
Application Timestamp: 4ae6e731
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
Exception Code: c0000005
Exception Offset: 00075a86
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 3081
Additional Information 1: addc
Additional Information 2: addc5f021b1f684922282252f7560aea
Additional Information 3: addc
Additional Information 4: addc5f021b1f684922282252f7560aea


thanks heaps for helping me.




hey qdos mate,
sorry if i sound rude her but isnt IE8 automatically installed on windows 7??
so i could not have installed through an upgrade path but if that is not what u are talking about i do apolagise and if it isnt pleas explain it to me in more detrails please.



hey venths,
i have done that numerouse times but thankyou for your help
My System SpecsSystem Spec
03 Jan 2010   #6

Windows 7 Ultimate 32 bit
 
 
Try This

Try this go to internet options and go into advanced, scroll down to Security and uncheck enable memory protection to help mitigate online attacks
My System SpecsSystem Spec
03 Jan 2010   #7

Windows 7 Ultimate x86-64
 
 

Quote   Quote: Originally Posted by Stevie2010 View Post
hi jcgriff2,
thanks for replying so quickly
it crashes without any white fading background, there is no spinning blue circle, no not-responding sign anywhere on the screen it closes without any warning.
i was running nortan internet security (i have no idea what version) when the problem started but when that ran out of subscriptopn i installed windows security essientials version 1.0 updated deffinitions and did a full system scan and it turned up no problems what soever

here is what the additional information said on the error reporting thingy


Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6000.16945
Application Timestamp: 4ae6e731
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
Exception Code: c0000005
Exception Offset: 00075a86
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 3081
Additional Information 1: addc
Additional Information 2: addc5f021b1f684922282252f7560aea
Additional Information 3: addc
Additional Information 4: addc5f021b1f684922282252f7560aea


thanks heaps for helping me.




hey qdos mate,
sorry if i sound rude her but isnt IE8 automatically installed on windows 7??
so i could not have installed through an upgrade path but if that is not what u are talking about i do apolagise and if it isnt pleas explain it to me in more detrails please.



hey venths,
i have done that numerouse times but thankyou for your help
Did you kill Norton properly?
My System SpecsSystem Spec
03 Jan 2010   #8

Windows 7 Ultimate
 
 

hey
please describe whaT U MEAN BY "KILL NORTON INTERNET SECURITY" please
i used uninstall or change a programme and uninstalled it from the laptop
did i do it right??

thanks
steve

p.s. what are the links for?
My System SpecsSystem Spec
03 Jan 2010   #9

Windows 7 Ultimate 32 bit
 
 
Norton removal Tools

Norton usually does not uninstall cleanly use the Norton uninstall tool for your version it will remove left overs from the program uninstaller


Download and run the Norton Removal Tool
My System SpecsSystem Spec
03 Jan 2010   #10

Windows 7 Ultimate 32 bit
 
 
32 or 64 bit

are you using 32 bit or 64 bit windows?
My System SpecsSystem Spec
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 IE8 crash instantly after launch





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