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Windows 7: Browsers Crashing

19 Jan 2010   #1
yossarian23

Windows 7
 
 
Browsers Crashing

I am having a problem with most of my browsers most of the time. I generally use Firefox or Chrome, and sometimes Opera. All of them are crashing. Firefox and Chrome in particular are crashing constantly. Chrome is often crashing when I load it, and certainly within minutes of running it. Firefox crashes within 5-6 minutes, if not sooner. With Firefox, I might click on a page and the browser stalls and I get the spinning circle (hourglass). Then, it crashes. Opera is more stable, but that is crashing quite a bit as well.

The problem did not exist when I had Vista. I didn't notice it when I first installed Windows 7. However, since I updated the chipset drivers, it has been a problem (I don't think it is because of that installation, but it is coincidental in timing). I tried uninstalling Flash using Revo Uninstaller, but the problem persists.


My System SpecsSystem Spec
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19 Jan 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Scan for virus.


Turn off your A/V


If none of those actions work, read this.



Browser Crashes - Multiple Browser Crashes - Every Browser Crashes!!!
My System SpecsSystem Spec
19 Jan 2010   #3
seekermeister

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

I really don't know, but to have common problems in several related programs seems to indicate a common cause. Only two things come to mind...malware (virus, trojan, etc.) or firewall. I would check in that order. Run multiple malware checks with Malwarebyte, SpyBot, etc., then see what happens using a different firewall. Perhaps before doing these, you should try doing a System Restore to just prior to installing the chipset drivers.
My System SpecsSystem Spec
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19 Jan 2010   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Quote   Quote: Originally Posted by seekermeister View Post
I really don't know, but to have common problems in several related programs seems to indicate a common cause. Only two things come to mind...malware (virus, trojan, etc.) or firewall. I would check in that order. Run multiple malware checks with Malwarebyte, SpyBot, etc., then see what happens using a different firewall. Perhaps before doing these, you should try doing a System Restore to just prior to installing the chipset drivers.
Thank you for your sage advice.

To the Original poster here is the link to seekermeister suggestion.
Malwarebytes.org
My System SpecsSystem Spec
19 Jan 2010   #5
yossarian23

Windows 7
 
 

I've run full and quick scans with MBAM and Kaspersky. I also have Spybot running in the background. Everything comes up clean. I will see what happens when I shut down Kaspersky, which I am using as my firewall.

Is it possible that I have a problem because I have Avira Antivir and Kaspersky both running?
My System SpecsSystem Spec
19 Jan 2010   #6
seekermeister

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

If you mean that you have Kaspersky AV, as well as Avira AV both running, that is a possibility. I don't know exactly what the issues might be, but I know that it is not a good idea to run multiple AVs.
My System SpecsSystem Spec
19 Jan 2010   #7
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

You should not have 2 anti virus at the same time. That creates problems.

Sorry seeker, but guess you type faster than me.
My System SpecsSystem Spec
19 Jan 2010   #8
yossarian23

Windows 7
 
 

I read through the link posted above, and it appears that Nvidia's Network Access Manager could be the culprit. I installed that when I updated my chipset drivers. The thing is that I deleted it with Revo Uninstaller some time ago when the problem first appeared. Is it possible that the program did not get deleted entirely or that it is causing additional issues? Is the only way to get past that to do a System Restore?
My System SpecsSystem Spec
19 Jan 2010   #9
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Revo is pretty good, I think that it is mostly gone. You may want to type the name in search and see if anything come up.

If the restore point that would be used is not too old, about a week or so, you could use that to be sure.
My System SpecsSystem Spec
19 Jan 2010   #10
yossarian23

Windows 7
 
 

Quote   Quote: Originally Posted by richc46 View Post
Revo is pretty good, I think that it is all gone. You may want to type the name in search and see if anything come up.

If the restore point that would be used is not too old, about a week or so, you could use that to be sure.

That's the problem, the restore point is probably a month or so old. I am hoping to avoid that, but if that is what it takes, so be it. I will search for nvLsp.dll when I get home, since that was the issue identified in the other situation, which seems similar to mine.
My System SpecsSystem Spec
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