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Windows 7: help! my emails have all disappeared!

03 Feb 2010   #1
Duncan

Windows 7 x64 Ultimate
 
 
help! my emails have all disappeared!

Hey,

I just opened Outlook 2010 beta and all of my emails that were there have disappeared! Earlier on I had an email from my webhost saying that my disk space was exceeded. So I tried to find the option in account settings that outlook used to have called 'leave a copy on the server' in order to uncheck it so that all the messages wouldn't keep getting left on the server and taking up so much space. However It doesn't seem to be there in outlook 2010beta anymore, and I don't think I changed any other settings so I don't see why all my emails have gone. once I realised that the option to stop mail from being left on the server was gone I went onto my mail server and deleted all the mail from the server to create space. But surely that shouldn't have deleted them from my computer as well,, surely emails that outlook has downloaded should be saved in outlook!! Can you help tell me what might have gone wrong and if i can get my emails back??


Thanks, Duncan.


My System SpecsSystem Spec
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03 Feb 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Duncan, can you try backup and restore? That may return your email.

Hopefully you were making backup on a regular basis.
My System SpecsSystem Spec
03 Feb 2010   #3
garysgold

Vista Ult 64 bit Seven Ult RTM x64
 
 

That check box is here: Email accounts/change/More settings/Advanced Tab.

Hope that's what your looking for.
My System SpecsSystem Spec
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03 Feb 2010   #4
Duncan

Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by richc46 View Post
Duncan, can you try backup and restore? That may return your email.

Hopefully you were making backup on a regular basis.
Thanks richc46 I've only just built my pc a month ago and I haven't set up my backup yet because I am having a problem partitioning my hard drive I haven't resolved yet. Do you mean a system restore?

Also I tried opening my archieve to see if they had ended up there but that seems to be completely empty also eventhough it should have stuff I've archieved from my previous comp and I then copied the archieve to my new comp.

garysgold


I have looked at Email accounts/change/More settings/Advanced Tab and it just isn't there. It isn't there in 2010 beta, I've seen other people on the net with the same problem of it not being there.
My System SpecsSystem Spec
03 Feb 2010   #5
Kari

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Quote   Quote: Originally Posted by Duncan View Post
I have looked at Email accounts/change/More settings/Advanced Tab and it just isn't there. It isn't there in 2010 beta, I've seen other people on the net with the same problem of it not being there.
It is there if the account is POP account. For IMAP accounts it does not exist.

Check your email provider's support if you can use POP / SMTP instead of IMAP.

This screenshot from my Office 2010 Beta:

Name:  POP.PNG
Views: 44
Size:  29.2 KB

Kari


My System SpecsSystem Spec
03 Feb 2010   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Quote   Quote: Originally Posted by Duncan View Post
Quote   Quote: Originally Posted by richc46 View Post
Duncan, can you try backup and restore? That may return your email.

Hopefully you were making backup on a regular basis.
Thanks richc46 I've only just built my pc a month ago and I haven't set up my backup yet because I am having a problem partitioning my hard drive I haven't resolved yet. Do you mean a system restore?

Also I tried opening my archieve to see if they had ended up there but that seems to be completely empty also eventhough it should have stuff I've archieved from my previous comp and I then copied the archieve to my new comp.

garysgold



I have looked at Email accounts/change/More settings/Advanced Tab and it just isn't there. It isn't there in 2010 beta, I've seen other people on the net with the same problem of it not being there.
Sorry, system restore will not return mail.
My System SpecsSystem Spec
03 Feb 2010   #7
Kari

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Please check the folder C:\Users\Your_Username\AppData\Local\Microsoft\Outlook. Are your PST-files (Outlook Data Files) still there? Outlook.pst is for your POP account(s) mail, calendar, tasks and contacts. Files named as Your@Email.com.pst (or .net.pst etc.) are for your IMAP accounts.

If these PST-files still exist, we can do something.

Kari
My System SpecsSystem Spec
03 Feb 2010   #8
Duncan

Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by Kari View Post
Quote   Quote: Originally Posted by Duncan View Post
I have looked at Email accounts/change/More settings/Advanced Tab and it just isn't there. It isn't there in 2010 beta, I've seen other people on the net with the same problem of it not being there.
It is there if the account is POP account. For IMAP accounts it does not exist.

Check your email provider's support if you can use POP / SMTP instead of IMAP.

This screenshot from my Office 2010 Beta:

Attachment 51950

Kari

Thanks Kari, it looks like my account is an IMAP and it was definately POP3 in my old outlook on my old comp. But the 'account type' setting in account settings > advanced is set to IMAP and greyed out. I think this new outlook 2010 beta just found my email address and set it up automatically without asking me to choose any settings so how do I fix it?

thanks,

richc46 thanks for your help I only lost a few invoices, order confirmations and a returns notification. Don't think I should need any of it anymore it's just nice to have the record.
My System SpecsSystem Spec
03 Feb 2010   #9
Duncan

Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by Kari View Post
Please check the folder C:\Users\Your_Username\AppData\Local\Microsoft\Outlook. Are your PST-files (Outlook Data Files) still there? Outlook.pst is for your POP account(s) mail, calendar, tasks and contacts. Files named as Your@Email.com.pst (or .net.pst etc.) are for your IMAP accounts.

If these PST-files still exist, we can do something.

Kari

Thanks Kari,

I don't seem to have this location or an AppData folder. I do have this location though: C:\Users\Duncan\MyDocuments\OutlookFiles\Outlook.pst and I tried to open the file but it seems to be empty and there are no My@Email.com.pstfiles in this directory. I guess we're probably at a dead end now?
My System SpecsSystem Spec
03 Feb 2010   #10
Kari

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

AppData is a hidden folder. To see it, go to Control Panel > Appearance and Personalization > Folder Options, click the View tab and choose Show hidden files, folders and drives.

Kari


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