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Windows 7: Window 7 and Explorer 8 Problem


16 Feb 2010   #1

 
 
Window 7 and Explorer 8 Problem

I have an HP Pavilion that came with Vista. About two months ago I upgraded it to Windows 7. It has NEVER performed since without random freezes and lock ups. I have also installed Explorer 8 and automatically install updates to both. A couple of weeks ago I started to get an error with Explorer 8 which might be related to windows live mail but not sure. I get the following Problem Report Detail whenever it happens. Dose anyone have a recommendation about how to fix it?

Here's the Problem report:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA80032D2B30
BCP3: FFFFFA80032D2E10
BCP4: FFFFF800031DE240
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\020710-20685-01.dmp
C:\Users\Marilyn\AppData\Local\Temp\WER-37315-0.sysdata.xml


Any help would be greatly appreciated.


My System SpecsSystem Spec
.

16 Feb 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome

Are you using the term upgrade correctly. Did you upgrade with an upgrade DVD or do a clean install with the upgrade DVD? The answer will have a big impact on the advice that you will be given. If you reinstalled all or your programs it was a clean install.
My System SpecsSystem Spec
16 Feb 2010   #3

Windows 7 Ultimate 64Bit
 
 

Quote   Quote: Originally Posted by JessePenn View Post
I have an HP Pavilion that came with Vista. About two months ago I upgraded it to Windows 7. It has NEVER performed since without random freezes and lock ups. I have also installed Explorer 8 and automatically install updates to both. A couple of weeks ago I started to get an error with Explorer 8 which might be related to windows live mail but not sure. I get the following Problem Report Detail whenever it happens. Dose anyone have a recommendation about how to fix it?

Here's the Problem report:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA80032D2B30
BCP3: FFFFFA80032D2E10
BCP4: FFFFF800031DE240
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\020710-20685-01.dmp
C:\Users\Marilyn\AppData\Local\Temp\WER-37315-0.sysdata.xml


Any help would be greatly appreciated.
you will probably be served better by uploading those minidumps here for someone to look at.
My System SpecsSystem Spec
.


16 Feb 2010   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

If you want to upload the mini dmps. Here is how it is done. It is the same for Windows 7 and Vista.

http://www.sevenforums.com/crash-loc...d-problem.html
My System SpecsSystem Spec
16 Feb 2010   #5

 
 

Quote   Quote: Originally Posted by richc46 View Post
Welcome

Are you using the term upgrade correctly. Did you upgrade with an upgrade DVD or do a clean install with the upgrade DVD? The answer will have a big impact on the advice that you will be given. If you reinstalled all or your programs it was a clean install.
It was an upgrade. Since I had Vista and it was a relatively new computer, it seemed that an upgrade was appropriate. I did not reinstall the programs.
My System SpecsSystem Spec
16 Feb 2010   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

The advice you would get from me and just about everyone else that sees this thread, will tell you to do a clean install, now. We can help with this problem, possibly, but you will have nothing but problems in the future.

If you want help with the install I and others will help.
My System SpecsSystem Spec
16 Feb 2010   #7

 
 

Rich, I took your advice and posted the problem on the Crashes Thread along with a zipped file. I certainly agree with your recommendation that it is better to do a clean install but this is the only remaining problem that I have so if it isn't hard to fix, I'd prefer to do it. If not, then I'll go out and purchase a Full Install.

Should I close this thread? If so, can you advise how to do that?
My System SpecsSystem Spec
16 Feb 2010   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

You may not have to close the thread and you may not have to buy anything. How did you get windows 7, did you use the upgrade DVD? If so I can give you instructions on how to do a clean install with the upgrade DVD. The problem that you are having now may just be the tip of the iceberg, best to clean install.
My System SpecsSystem Spec
16 Feb 2010   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

If you take your time, dont panic and ask questions this will be easy. Read over this tutorial, tonight. Cheat, the way I did go to you tube and watch the clean install. It really is not hard. Just don't get nervous. I did a clean install and its really not a problem. The worst part is reinstalling the programs, but I did as needed and it was done quickly..

Clean Install with a Upgrade Windows 7 Version[2]=General Tips

My advice has now changed, since I found out about the upgrade. I am no longer suggesting that we rectify this problem, just do a clean install.

Want to be sure that it is the right course, post a new thread give the facts and have a title should I do a clean install. You will get many, many opinions. I will be glad to help whatever you decide, but my opinion will not change.

If you want to try and repair, follow the instructions that I gave you previously. To close the thread just click on the middle icon, upper right. Then type solved and managment will close it.
My System SpecsSystem Spec
17 Feb 2010   #10

 
 

Rich, It would be GREAT if I didn't have to purchase an entirely new windows7. The specific product that I purchased is Windows 7 Home Premium "Family Pack" for an Upgrade designed for Windows Vista". Does that help? I absolutely don't mind if it takes me extra time but I would like to avoid the extra cost to do a "clean" install. I see that you gave me a link as well. I will go to that to see what it says.
JessePenn
My System SpecsSystem Spec
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