Window 7 and Explorer 8 Problem

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  1. Posts : 17
    XP
       #1

    Window 7 and Explorer 8 Problem


    I have an HP Pavilion that came with Vista. About two months ago I upgraded it to Windows 7. It has NEVER performed since without random freezes and lock ups. I have also installed Explorer 8 and automatically install updates to both. A couple of weeks ago I started to get an error with Explorer 8 which might be related to windows live mail but not sure. I get the following Problem Report Detail whenever it happens. Dose anyone have a recommendation about how to fix it?

    Here's the Problem report:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: f4
    BCP1: 0000000000000003
    BCP2: FFFFFA80032D2B30
    BCP3: FFFFFA80032D2E10
    BCP4: FFFFF800031DE240
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\020710-20685-01.dmp
    C:\Users\Marilyn\AppData\Local\Temp\WER-37315-0.sysdata.xml


    Any help would be greatly appreciated.
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    Welcome

    Are you using the term upgrade correctly. Did you upgrade with an upgrade DVD or do a clean install with the upgrade DVD? The answer will have a big impact on the advice that you will be given. If you reinstalled all or your programs it was a clean install.
      My Computer


  3. Posts : 625
    Windows 7 Ultimate 64Bit
       #3

    JessePenn said:
    I have an HP Pavilion that came with Vista. About two months ago I upgraded it to Windows 7. It has NEVER performed since without random freezes and lock ups. I have also installed Explorer 8 and automatically install updates to both. A couple of weeks ago I started to get an error with Explorer 8 which might be related to windows live mail but not sure. I get the following Problem Report Detail whenever it happens. Dose anyone have a recommendation about how to fix it?

    Here's the Problem report:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: f4
    BCP1: 0000000000000003
    BCP2: FFFFFA80032D2B30
    BCP3: FFFFFA80032D2E10
    BCP4: FFFFF800031DE240
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\020710-20685-01.dmp
    C:\Users\Marilyn\AppData\Local\Temp\WER-37315-0.sysdata.xml


    Any help would be greatly appreciated.
    you will probably be served better by uploading those minidumps here for someone to look at.
      My Computer


  4. Posts : 17,796
    Windows 10, Home Clean Install
       #4

    If you want to upload the mini dmps. Here is how it is done. It is the same for Windows 7 and Vista.

    https://www.sevenforums.com/crash-loc...d-problem.html
      My Computer


  5. Posts : 17
    XP
    Thread Starter
       #5

    richc46 said:
    Welcome

    Are you using the term upgrade correctly. Did you upgrade with an upgrade DVD or do a clean install with the upgrade DVD? The answer will have a big impact on the advice that you will be given. If you reinstalled all or your programs it was a clean install.
    It was an upgrade. Since I had Vista and it was a relatively new computer, it seemed that an upgrade was appropriate. I did not reinstall the programs.
      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    The advice you would get from me and just about everyone else that sees this thread, will tell you to do a clean install, now. We can help with this problem, possibly, but you will have nothing but problems in the future.

    If you want help with the install I and others will help.
      My Computer


  7. Posts : 17
    XP
    Thread Starter
       #7

    Rich, I took your advice and posted the problem on the Crashes Thread along with a zipped file. I certainly agree with your recommendation that it is better to do a clean install but this is the only remaining problem that I have so if it isn't hard to fix, I'd prefer to do it. If not, then I'll go out and purchase a Full Install.

    Should I close this thread? If so, can you advise how to do that?
      My Computer


  8. Posts : 17,796
    Windows 10, Home Clean Install
       #8

    You may not have to close the thread and you may not have to buy anything. How did you get windows 7, did you use the upgrade DVD? If so I can give you instructions on how to do a clean install with the upgrade DVD. The problem that you are having now may just be the tip of the iceberg, best to clean install.
      My Computer


  9. Posts : 17,796
    Windows 10, Home Clean Install
       #9

    If you take your time, dont panic and ask questions this will be easy. Read over this tutorial, tonight. Cheat, the way I did go to you tube and watch the clean install. It really is not hard. Just don't get nervous. I did a clean install and its really not a problem. The worst part is reinstalling the programs, but I did as needed and it was done quickly..

    Clean Install with a Upgrade Windows 7 Version[2]=General Tips

    My advice has now changed, since I found out about the upgrade. I am no longer suggesting that we rectify this problem, just do a clean install.

    Want to be sure that it is the right course, post a new thread give the facts and have a title should I do a clean install. You will get many, many opinions. I will be glad to help whatever you decide, but my opinion will not change.

    If you want to try and repair, follow the instructions that I gave you previously. To close the thread just click on the middle icon, upper right. Then type solved and managment will close it.
    Last edited by richc46; 16 Feb 2010 at 18:45.
      My Computer


  10. Posts : 17
    XP
    Thread Starter
       #10

    Rich, It would be GREAT if I didn't have to purchase an entirely new windows7. The specific product that I purchased is Windows 7 Home Premium "Family Pack" for an Upgrade designed for Windows Vista". Does that help? I absolutely don't mind if it takes me extra time but I would like to avoid the extra cost to do a "clean" install. I see that you gave me a link as well. I will go to that to see what it says.
    JessePenn
      My Computer


 
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