I tried the site mentioned, by Jonathan and it works fine. A screen shot as suggested might be warranted. I would run a Virus Scan. Could be you are being directed to a phony site.
May be good to download and use malwarebytes, too. I am probably wrong, but there are a lot of people out there, that just spend the whole day just trying to scam us http://www.malwarebytes.org/mbam.php