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Windows 7: Plz help with Windows Mail

27 Mar 2010   #1

Windows 7 64bit Home Edition
 
 
Plz help with Windows Mail

Hi, im new to windows 7 and im lost. my comp was running fine for the first week that i had it but not is gone berserk. I dont know what happened, but my windows mail that I set up is now only showing mail that I had left on my email client servers and didnt download to my machine. I have about 40 or so message that just disappeared and have no idea were they went. some are not that important but I have some messages in there that I really need to get back. I tried to do a system restore to see if that would help. I had about 3 or 4 system restore points that some how made themselves and now they do not show up anymore. I tried to make a system restore point myself but that doesn't seem to work either the system seems to say that I have a 0x8000ffff catastrophic failure. I have no idea how to trouble shoot that. I thought that my external hard drive might have something to do with it. My new machine insisted that I reformat, but I dont want to b/c I will loose all my data, which may have given me a virus from my old machine that tweaked out on me. I tried downloading several anti-virus programs from Cnet but each time the download was stopped mid-way and told me that an error occurred. When I clicked ok and tried to continue I received a message that says "not enough space available to process this command" but my hard drive is brand new and shows that I have over 250GB left. I dont understand this. Thought it could be a compatibility error but still nothing. I tried searching online for help for my problems and something was said about shadow volume being turned off or stopped. i switched that to auto and started it. Still cannot do system restore to previous point in time, because the points don't show up. I believe that the comp may have tried to delete them automatically thinking that there wasn't enough available space left on the machine. i don't know what to do or how to fix these problems. I'm at a loss here and I have a week old machine. please help!!!! Thank you.

My System SpecsSystem Spec
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27 Mar 2010   #2

Windows 7 Professional x64
 
 

Welcome!

It sounds as if you may have a virus. Download Malwarebytes if you can, and run a Full scan.

You may want to try downloading Malwarebytes in Safe Mode with Networking.

If you can, take your hard drive to another machine, and run Malwarebytes from there.
My System SpecsSystem Spec
27 Mar 2010   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

There is a good possibilty that Jon's analysis may be correct. If it is, that problem should be given top priority.

Regarding the email, system restore will not retrun the lost email. Windows 7, however has a great featrue, system image. After you clean your machine of any malware, you can use system image to retrurn to an earlier date. All mail one your email client will be restored to the way it was on the date selected. Be careful, however, if you choose a date that is too early the malware will be restored, also.
My System SpecsSystem Spec
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27 Mar 2010   #4

Windows 7 64bit Home Edition
 
 

Hi, thanks for the quick response. I was able to download the malwarebytes, from Cnet successfully. I find this weird because avast, avira, and especially AVG9-free gave me problems when i tried to download them. I did a full system scan, it took 38 min. there result was there was no malicious hardware found.

Malwarebytes' Anti-Malware 1.44
Database version: 3921
Windows 6.1.7600
Internet Explorer 8.0.7600.16385

3/27/2010 9:33:04 PM
mbam-log-2010-03-27 (21-33-04).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 266155
Time elapsed: 38 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Now, is there another possiblity that would have caused my system to act like this (services, device manager or something of the sort). I dont know what to do.
My System SpecsSystem Spec
27 Mar 2010   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Malwarebytes does not search for virus, but searches for other malware. We know that you do not have the malware that malwarebytes would find, but you may still have a virus.

Some virus block the know a/v sites to make sure that you cannot remove them.
My System SpecsSystem Spec
27 Mar 2010   #6

Windows 7 64bit Home Edition
 
 

I have also managed to download iobit 360 security, and I have done a full system scan. No viruses show up.
My System SpecsSystem Spec
27 Mar 2010   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

How much space is allocated tobackup, System Image, system restore and backup and restore? You should have at least 15% of your hard drive with a minimum of 30gb.
My System SpecsSystem Spec
27 Mar 2010   #8

Windows 7 Ultimate 32 bit
 
 

Rich, I am asking this mainly for my learning. Would an online virus scan be effective for the OP?
My System SpecsSystem Spec
27 Mar 2010   #9

Windows 7 Professional x64
 
 

You may also consider trying a Repair Install.
My System SpecsSystem Spec
27 Mar 2010   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Quote   Quote: Originally Posted by CarlTR6 View Post
Rich, I am asking this mainly for my learning. Would an online virus scan be effective for the OP?

Actually, I was thinking about that and was going to post, until I noticed that the poster was able to finally make a scan using 360 security.
My System SpecsSystem Spec
Reply

 Plz help with Windows Mail





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