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Windows 7: Garbled email

28 Mar 2010   #1

Windows 7
Garbled email

Here is a challenge
I have Windows 7 with IE8 and use MS Office 2003 MS Outlook for my email send and receive.
My wife has Windows XP with IE6 and uses MS Office 2003 MS Outlook for her email send and receive.
A mutual friend sends us emails to bcc, if it is email text only, we both receive OK. However, if the email contains a link to a website, my email has several pages of garbled data as shown below and my wife receives it OK. If the email is sent TO: or cc:, no problem for either one of us, only when sent bcc:
Any Ideas?

SAMPLE DATA I GET ON bcc email with link to website. The only item on this email was a link to a website, sent bcc to both my wife and me.

X-Apparently-To:EMAIL REMOVED via IP REMOVED; Sat, 27 Mar 2010 20:33:44 -0700
X-YMailISG: rlINdk8WLDuA2W6cfTR4_vbPlGNiE5zW0oElaZhZh_lL3SS5JOKeuNLt1Hc36tPLznTF5x2glzzsi9cTuqEcBkwI78RRepCJQAYKYSwtiSokECGGLTCcBOAbfaTSJUNuzPsvrwYio0sKT.Sdg6iUX6.r38ci8shbVnS3zKnwPrjFBxw13poLI3KMVrMLnkuQ7kG_Hpy89k5AI92a5mdSxDwM2GOrvWzoxrVPP.tAbnhH4MFYwUfFURbISckjAm_oy19GArFwt3nu0zGzsYubYJumjobqu9DFEdWWcvqIa6s4TNG_55NvaygxLpQVLVUjwTLemKFxEqW6WSLV7SOxNEo_A8g1EVOdZtsVmlCGZ9yNwrHNIywwNxo3lYkTX7pyeX6vpV.O8pa5Wr2wp5TR4ll3.RxC7K5kQZeTxKrH
X-Originating-IP: [IP REMOVED]
Authentication-Results:; domainkeys=pass (ok);; dkim=pass (ok)
by with SMTP; Sat, 27 Mar 2010 20:33:44 -0700
X-Originating-IP: [IP REMOVED]
Received: from ( [IP REMOVED])
by (8.13.8 inb ipv6 jeff0203/8.13.8) with ESMTP id o2S3XhGO002409
for <EMAIL REMOVED>; Sat, 27 Mar 2010 22:33:43 -0500
Received: from ([IP REMOVED])
by with esmtp (Exim)
id 1NvjFv-0002az-6D
for EMAIL REMOVED; Sat, 27 Mar 2010 23:33:43 -0400
Received: from ([IP REMOVED])
by with esmtp (Exim)
id 1NvjFu-0005Ch-Ck
for EMAIL REMOVED; Sat, 27 Mar 2010 23:33:42 -0400
Received: from ([IP REMOVED])
by with NO UCE
id yTZe1d02W3ka0ww0ATZf77; Sat, 27 Mar 2010 23:33:39 -0400
X-EN-IMPSID: yTZe1d02W3ka0ww0ATZf77
Received: (qmail 31135 invoked by uid 60001); 28 Mar 2010 03:33:42 -0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;; s=s1024; t=1269747221; bh=NN0utgYhbBVeA6Re8FpPBO4BKOmwu2FiSIWsVnft38I=; h=Message-ID:X-YMail-OSG:Received:X-Mailer:Date:From:To:MIME-Version:Content-Type; b=Pt0qVkOWasP7sDd+3QdC4h0lnHRVpwDbJJrqwpXnwm/yusxJbQSSFMHdC1ncKIrxdvYUgcialY9wtaaw8gewWD1x8io+e+MyUu/g4LXwzgGWhUZzGqjtUzDg0eoqnbSyzvVeykzyPqEDLei8s3j6L453awt79wORgqiHhwDDwEE=
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
Message-ID: <>
X-YMail-OSG: CPmm70gVM1kaB4K7CWlS._u2csuRXQxwy_oLDGxGI0nw1Dd
Received: from [IP REMOVED] by via HTTP; Sat, 27 Mar 2010 20:33:41 PDT
X-Mailer: YahooMailClassic/10.0.8 YahooMailWebService/
Date: Sat, 27 Mar 2010 20:33:41 -0700 (PDT)
From: Kathy Bustos <EMAIL REMOVED>
To: undisclosed recipients: ;
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="0-1729535887-1269747221=:30259"
Content-Type: text/plain; charset=iso-8859-1
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset=iso-8859-1
Content-Transfer-Encoding: quoted-printable
<table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" ><tr><td valign=3D"= top" style=3D"font: inherit;"><DIV><A href=3D"">h=

My System SpecsSystem Spec

28 Mar 2010   #2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86

1.Open a message.
2.On the View menu, click Options.
3.The header information appears under Delivery options in the Internet headers box
My System SpecsSystem Spec
28 Mar 2010   #3

Windows 7
Garbled email

I do not understand the instructions. I opened the message, then View, Options and beside Internet Headers: It just showed the same garbled message as it does in MS Outlook. What am I doing wrong?
My System SpecsSystem Spec

29 Mar 2010   #4

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86

Sorry, incomplete info, kids on keyboard!!!!!
In any case, have attached the link below.

Hope this helps.
My System SpecsSystem Spec
09 Apr 2010   #5

Windows 7

Interesting - I have the exact same problem. A friend has me on his (rather large) distribution list and ever since I switched to a new PC running Windows 7, the email has been completely messed up. Only this morning did we narrow it down to the Bcc: line - everything comes in fine if he sends me the exact same message but my email is on the To: line. Googling led me to your post. Did you resolve your issue yet? I'm about to take a look at the link from Bill2 (thanks for the link!).

My System SpecsSystem Spec
16 Apr 2010   #6

win 7
Same Issue

I have same problem!! Any solutions yet?
I have had no success.

What hardware is being used?
My System SpecsSystem Spec
16 Apr 2010   #7

win 7

I have learned more! I have the problem when the the email has no "To" nor a "cc" and I am "bcc." It fails where I am the only address if multiple "bcc" addresses.

Still no solution but I can repeat the problem.
My System SpecsSystem Spec
17 Apr 2010   #8

Windows 7

No solutions yet - at least for me - although I have learned a bit more about the problem by searching the Web. You might be interested in the following links:

Outlook. Email formats

This one talks about a similar problem and has a reply from a Microsoft Outlook person that indicates it is a known problem (as of 05/02/08) and is being worked on.

Outlook BCC problem in Outlook General

Similar problem description. One of the replies to this one had a link to a hot fix from Microsoft that solved the problem for at least one user. The link is:

Description of the Outlook 2003 hotfix package&#58; April 22, 2008
Note that the fix is for Outlook 2003. I downloaded the hot fix and tried to install it myself but was unsuccessful - maybe you'll have better luck if you try it. There were no installation instructions with the hot fix so I had to fumble around a bit. Turns out you need to run the downloaded executable and decompress the files to a temporary, empty directory. This will give you another executable along with a CAB folder. Run that executable and you finally get two files: OUTLOOK.msp and OUTLOOK_readme.txt. The readme indicates that all you have to do is double click on the *.msp file and Windows Installer will automatically install it. When I try I get a popup that says it can't find the application (which is in \Program Files (x86) not \Program Files). I posted about the installation problem in Windows 7 Application Compatibility Forum and got lots of views but no replies. If you try the patch and are successful, I'd like to hear about it.

My System SpecsSystem Spec
17 Apr 2010   #9

win 7

Thanks. I'll look into it. In the description of the hotfix, it talks about the "platform" being x86. What does that mean? Could that be the problem with the compatibility?

Seems like Microsoft should update their "Service Pack" to include this fix.
My System SpecsSystem Spec
17 Apr 2010   #10

Windows 7

I'm running a 64-bit system. Windows 7 (64-bit) distinguishes between 64-bit applications, which are placed in \Program Files, and 32-bit applications running in compatibility mode, which are placed in \Program Files (x86). If you haven't run into "x86" before I'm guessing that you're running a 32-bit system in which case you may have better luck installing the hot fix than I did.

My System SpecsSystem Spec

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