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Windows 7: Internet Explorer has stopped working?

01 Apr 2010   #1

Windows 7 Professional
Internet Explorer has stopped working?

When I try to go to certain websites, I get a waring that says internet explorer has stopped working. What is going on?

These are the details it gives me:

Problem signature:
Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 8.0.7600.16385
Application Timestamp: 4a5bc69e
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdaae
Exception Code: c000001d
Exception Offset: 00009617
OS Version: 6.1.7600.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

My System SpecsSystem Spec

01 Apr 2010   #2
Microsoft MVP

64-bit Windows 10 Pro build 10586

Hello Bill,

You may have a bad IE8 add-on or setting causing this. See if resetting IE8 may help. Afterwards, you can enable your IE8 add-ons one at a time testing inbetween to help see which one may be responsible if it crashes right after enabling it.

Hope this helps,
My System SpecsSystem Spec
01 Apr 2010   #3

Win 7 Ultimate 64-bit. SP1.

After you try Brink's good advice you may care to read the following -

How to optimize Internet Explorer [ Note Method 5.]

Internet Explorer stops responding, stops working, or restarts

How to troubleshoot Internet Explorer issues in Windows Vista and in Windows XP (also applicable to IE8 in Win7)
My System SpecsSystem Spec

01 Apr 2010   #4

W7 Pro 64bit
just my 2 cents

I have posted a few threads about IE 8 getting slow or stopping on a few sites.
I have been offered many potential fixes here & via Google search....I know they have worked for others but they have not for me.
I have a very Clean IE8, just a few add-ons (all of which I have used for years)
Things like Java, Flash, & Spybot is about all.
All of them seem to work with FF*, Chrome, Opera.
Programs that I have heard might cause a problem I have also used for years & also do not cause issues with my other browsers...
Skype, Team Viewer, etc.
All browsers have issues, for me Chrome & Acrobat 9 Pro, FF* & high end Flash/PHP integration(sometimes).
Microsoft has to figure this out.
Is it a 32/64 bit issue, who knows but there are a lot of people w/ issues.
Just my 2 cents

My System SpecsSystem Spec

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