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Windows 7: IE8 and Explorer are Crashing


08 Apr 2010   #1

Windows 7 Home Premium
 
 
IE8 and Explorer are Crashing

I am new to Windows 7 (and this is my first post) but I am having a horrible time with crashing web-pages and windows explorer.

Below are two event logs. Any ideas?

Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdadb
Exception code: 0xc0000005
Fault offset: 0x000464f2
Faulting process id: 0xfe0
Faulting application start time: 0x01cad77dac34e34c
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 18fd0fcc-4371-11df-811b-001a92836875

Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aeba271
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdadb
Exception code: 0xc0000005
Fault offset: 0x000464f2
Faulting process id: 0xf38
Faulting application start time: 0x01cad777e9d35e00
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 27fbb060-436b-11df-8fbb-001a92836875



My System SpecsSystem Spec
.

08 Apr 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

tryu with add ons removed

Tools>internet options>advanced>reset
My System SpecsSystem Spec
08 Apr 2010   #3

Windows 7 Home Premium
 
 

I have reset the add on's and IE8 still crashes.
My System SpecsSystem Spec
.


08 Apr 2010   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

OK I tried the easy, but it did not work

Read and try this. I cannot suggest that you make any of the downloads suggested in the article, because I do not know if they contain virus etc

0xc0000005 Error - Quick Fixes & Solutions to 0xc0000005
My System SpecsSystem Spec
08 Apr 2010   #5

Windows 7 Home Premium
 
 

Thanks. I have done several of these in my attempt to solve these problems. I have used a registry cleaner (Registry Booster), checked for spyware, malware and viruses, tested memory (bought new and tested with it), constantly updated video drivers, have the latest service packs from Windows, and removed Norton Antivirus all to no avail. The only items left are the DEP and printer drivers and I believe that I had these problems before I installed the printer drivers.
My System SpecsSystem Spec
08 Apr 2010   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Did this just start?
My System SpecsSystem Spec
08 Apr 2010   #7

Windows 7 Home Premium
 
 

I have just looked deeper into my event viewer and found quite a few errors. Take a look, perhaps it will shed some light on my issues.


Attached Files
File Type: txt All events.txt (74.0 KB, 12 views)
My System SpecsSystem Spec
08 Apr 2010   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

When did the problem begin?
My System SpecsSystem Spec
08 Apr 2010   #9

Windows 7 Home Premium
 
 

Sorry I forgot the to answer the question, no, this has been going on since I installed Windows 7. I had no problems previously with Windows NT (yeah, I know but it worked flawlessly). Since I have purchased memory and a new video card to try an solve these issues.
My System SpecsSystem Spec
08 Apr 2010   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

It is a bad install, you may have to do clean install. If you want to know how, I will help with the information that you need. You have to save everything and reinstall the programs.
My System SpecsSystem Spec
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 IE8 and Explorer are Crashing




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