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Windows 7: Outlook cannot connect to your outgoing (SMTP) e-mail??


17 May 2010   #1

Windows 7 Home Premium 64-bit Edition
 
 
Outlook cannot connect to your outgoing (SMTP) e-mail??

Hello,
I've spent about 8 days trying to figure this error message out.

Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or internet service provider (ISP).

It is a work email Pop3 account, and we have a company that scans our email for viruses "electric mail". My administrator has taken all of the necessary steps to make sure my account is authorized with them, and I have a password and login credentials. I am able to receive email, but not send it out. I do not have to VPN, and all my settings are the way they should be side by side with the other employee's settings. I have windows 7 Home Premium 64-bit edition, with Microsoft Office Enterprise suite.
Checked with my ISP and they do not block any of the ports. I uninstalled my Mcfee Virus Protection software.
My login name and password are exactly put in as the administrator gave them to me. For incoming (Pop3) Port 110 and outgoing (SMTP) Port 25. For both incoming and outgoing mail server I have the exact IP address that was copied from another employee's computer. I am able to log onto the incoming, but unable to log onto the outgoing.
****Note: I am able to send and receive email when I am physically at the office, but unable to send when away. This is not an Exchange server so I do not have to be VPN'd in, but to make sure I always VPN in anyways. Anything would help.

My System SpecsSystem Spec
.

17 May 2010   #2

Windows 7 Ultimate (x64) SP1
 
 

Try using SSL port 993 for incoming and SSL port 465 for outgoing.
Also make sure you tick "My outgoing server (SMTP) requires authentication" and select "Use same settings as my incoming mail server"
My System SpecsSystem Spec
18 May 2010   #3

Dual boot XP Pro SP3x86 and Win7 Pro x64
 
 

Also . . . review the options in the CONNECTION tab (most likely LAN), and in the ADVANCED tab double-check your encrypted connection, from the drop-down menu, as required.

Here is a list of the default email port numbers:

  • POP3 - port 110
  • IMAP - port 143
  • SMTP - port 25
  • HTTP - port 80
  • Secure SMTP (SSMTP) - port 465
  • Secure IMAP (IMAP4-SSL) - port 585
  • IMAP4 over SSL (IMAPS) - port 993
  • Secure POP3 (SSL-POP) - port 995

    Monk
My System SpecsSystem Spec
.


18 May 2010   #4

Windows 7 Home Premium 64-bit Edition
 
 
Hmonk, tw33k

Thanks for the response. Unfortunately the 995/993 port will not even let me log onto the incoming Pop3 server when before I was able to through port 110. As for port 465 it still will not log on.

Let's say if I have the correct ports assigned, my administrator took all the necessary steps to clear me with our e-mail security company "electric mail", I have the correct username and password.

What about the part where is tells you to input incoming mail server and outgoing mail server. I have the IP address they gave me, and it's exactly the same for both incoming and outgoing. Would this be an issue? If I uninstalled my Mcfee software would windows 7 firewall be blocking any of these ports, and how would I unblock them?

The weird thing about this is that when i'm physically at the office and logged into the wireless network it automatically maps all of the drives and I can see all of the folders and printers on the network. When i'm away from the office and I VPN in I can only see the drives that I mapped. ****Note this is not a Microsoft Exchange account so I should not have to be VPN'd in to access my e-mail. Why should I have to log onto incoming and outgoing mail server to get my email? If its a basic Pop3 email account shouldn't I be able to get my email through a basic internet connection?
My System SpecsSystem Spec
18 May 2010   #5

Dual boot XP Pro SP3x86 and Win7 Pro x64
 
 

I know you said your ISP verified that no ports are blocked but I was wondering if you would be able to access your POP3 accounts via Wi-Fi or a friend's/neighbor's ISP?

I ask, in part because I am a cynic; I also went 15 rounds with my ISP a few years back because they were blocking .MIL addy's but assured me they were not (it was unintentional on their part but "support" personnel kept parroting company policy without actually checking).

Otherwise, if your lappy has the same/correct settings as others - and - your POP3 accounts can be accessed at the office - and your ISP does not block ports, I've got to scratch my head about this one. I'll keep digging, though.

Re disabling McAfee: I should think that, since all is well at office, AV or other apps would not be the issue - but, hey, at this point anything seems worth a try.

Monk
My System SpecsSystem Spec
18 May 2010   #6

Windows 7 x64 Ultimate
 
 

ISPs nearly always block the SMTP mail port for all but their own network unless it's a buisness or other high end account. Even when they say they don;t block any ports, they block that ONE port. POP is ususaly not blocked but I wouldn't put it past some of them.

Some external mail services open port 2525 for SMTP to get around the ISP problem. Maybe something like that would help. Set up your mail server to use 2525 as well as 25 and then set up outlook to use 2525 for SMTP.
My System SpecsSystem Spec
18 May 2010   #7

Windows 7 Home Premium 64bit
 
 

Have you tried downloading Microsoft Outlook Controller?
The problem you are having is similar to the one I experienced and it worked for me.
I am not a cert tech. Do a search in this forum for Outlook controller. Hope this helps.
My System SpecsSystem Spec
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 Outlook cannot connect to your outgoing (SMTP) e-mail??




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