Email help

Are all account details identical to those on the desktop? Does the desktop still receive mail?

Yes, both use Avast. Buffalo NY isn't even listed on the TW site.

Time Warner site isn't much help:

FAQ Categories

Internet >> E-mail Accounts >> What are my incoming (POP) and outgoing (SMTP) mail server addresses?

Question:

What are my incoming (POP) and outgoing (SMTP) mail server addresses?
Answer:

If your email address ends with @twc.com:
POP Server Address: mail.twc.com

SMTP Server Address: mail.twc.com

If your email ends with @rr.com:
An example of an incoming address would be pop-server.location.rr.com (your POP Server Name will have the same ending as your TWC Mail address)
An example of your outgoing address would be smtp-server.location.rr.com (your SMTP Server Name will have the same ending as your TWC Mail address).


My email ends in @roadrunner.com

First, what version of WEmail are you using?

The current version is: Version 2012 (Build 16.4.3505.0912)
I recommend that people use the 2012 version due to stability.

Second, have you tried to repair it?

exit out of WEmail
WinKey+R -> brings up the run dialog box. Type wlarp.exe in it, answer yes to the uac prompt, then select repair all WE programs.

If that doesn't help, try a reboot.

If that doesn't help....

exit out of WEmail, if running

Duplicate your working WEmail configuration is to copy the .oeaccount file to a flash drive
on the new machine, Create a temporary folder in the WEmail folder
put the .oeaccount file in that folder

To make the example easier, I'm going to use the following names
Bill - user name
RRmail - WEmail account name for roadrunner
account{xxxxxxxxx-XXXX-xxxx-XXXX-xxxxxxxxxxxx}.oeaccount - as the account file name
tmpoem - temporary WEmail folder name

Of course your information will be different, make the appropriate substitutions

On your desktop, navigate to your Windows Live Mail folder
--> Note: you might have to change the folder options to see hidden files
C:\Users\Bill\AppData\Local\Microsoft\Windows Live Mail\RRmail

copy the .oeaccount file to a flash drive (should only be one account file in the folder)

On your new machine
navigate to your WEmail folder
C:\Users\Bill\AppData\Local\Microsoft\Windows Live Mail\RRmail
--> assuming the same names were used

create a new folder tmpoem
copy the .oeaccount file from teh flash drive to this new folder

Fire up WEmail. You should see a "new" account in the left pane.

I have limited connectivity, so I mifght not be very responsive. Saw your post and thought I'd offer some suggestions. I can't guarantee that I can get on to follow up though.

Perhaps another member can help if you get stuck or have more questions.

Bill

Then I suggest that you uninstall WEmail 2011. If you don't want to upgrade to WEmail 2012 then you might try Thunderbird

Or pick one of these. Five Best Email Clients

The instructions I provided were not that complicated, copy a file from one machine, create a new directory, copy the file to that new location.

Good luck with what ever you decide to do.

I'm out.