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Windows 7: Outlook 2010 Sent Mails Disappear From Sent Folder

29 Aug 2010   #21
Petey7

Windows 7 Professional SP1 64-bit
 
 

You might need to set up the information for the incoming and outgoing mail server manually.

POP3 SMTP Mail News Servers for AT&T Internet Service Provider
AT&T Worldnet incoming mail server: postoffice.worldnet.att.net
AT&T Worldnet outgoing mail server: mailhost.worldnet.att.net


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29 Aug 2010   #22
Zardoc

Windows 7 x64 Ultimate SP1
 
 

Quote   Quote: Originally Posted by cas7517 View Post
I now see that you asked about a different set of question. I am running a combination environment between POP3, IMAP and Exchange. I have multiple accounts. All accounts use the AT&T transport to send e-mail. I am running over a cable modem. Long story. I have found no correlation between any messages. However, I believe most of them are when I am dialog with someone. I know there is a new setting regarding looking at messages of a conversation, but I am not really sure how that would be involved because I don't believe I am using that view. I have no filters being used. I do have some rules, but none of them are in play in this situation.
I tried to run without conversation type enabled. Same difference. I removed all rules. Same issue. I also created a new profile with a new pst account, nada. I also noticed that if I add a folder to favorites bar and close rapidly and re open, the same thing happens, new shortcut was there just before I closed and gone when re opened. If I wait a while before closing OE 2010 and do other activities, then shut it and re open, sent mail shows and new shortcuts also. It seems to be a time delay thing or something like that.

So go figure.
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29 Aug 2010   #23
Petey7

Windows 7 Professional SP1 64-bit
 
 

I decided to test the time delay theory just now. I sent an email the same way I had been before, but before checking to make sure it sent, I closed Outlook immediately. When I reopened it, the email did not appear at first, but it did appear after having it open for a few minutes. I also noticed, and this might just because I'm using a hotmail account with it, that it takes longer than WLM to actually send or recieve mail. Especially receiving. I've read a lot of complaints about Outlook 2010, so it might just be buggy.
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29 Aug 2010   #24
Zardoc

Windows 7 x64 Ultimate SP1
 
 

Quote   Quote: Originally Posted by Petey7 View Post
I decided to test the time delay theory just now. I sent an email the same way I had been before, but before checking to make sure it sent, I closed Outlook immediately. When I reopened it, the email did not appear at first, but it did appear after having it open for a few minutes. I also noticed, and this might just because I'm using a hotmail account with it, that it takes longer than WLM to actually send or recieve mail. Especially receiving. I've read a lot of complaints about Outlook 2010, so it might just be buggy.
There you go.

Except, I don't have a hotmail account tied to mine. Try it with any account you send to. At first, some Emails will record immediately but then, the same recipient won't record if you send a second mail. I tried this between users that have the isp as I do and others. Same issue.

That's why I'm in contact with the Outlook team to see if we can find a resolution.

Another thing that I noticed that works like crap is the out of office assistant. Been crap since 2007 version. 2003 was way simpler.

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29 Aug 2010   #25
cas7517

Windows 7 x64 Ultimate
 
 

I am wondering if anyone has investigated if this has anything to do with Outlook 2010 and an antivirus program. I am using Norton 360 and that is something else that scans mail. Is it possible that it is getting involved and it has something to do with the combination of Outlook 2010 and an antivirus software? Just a thought. Personally, I am not having any trouble sending e-mail. As far as I can tell, everything is being delivered, it just seems to be disappearing from my sent box.
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30 Aug 2010   #26
Zardoc

Windows 7 x64 Ultimate SP1
 
 

Quote   Quote: Originally Posted by cas7517 View Post
I am wondering if anyone has investigated if this has anything to do with Outlook 2010 and an antivirus program. I am using Norton 360 and that is something else that scans mail. Is it possible that it is getting involved and it has something to do with the combination of Outlook 2010 and an antivirus software? Just a thought. Personally, I am not having any trouble sending e-mail. As far as I can tell, everything is being delivered, it just seems to be disappearing from my sent box.

I didn't mention that Email was not sent. Just that some Emails won't show up in sent folder if you close Outlook immediately when mail is sent. I tried shutting mail scan and anti virus. Same issue. That thought had occurred to me.
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30 Aug 2010   #27
cas7517

Windows 7 x64 Ultimate
 
 

I did not mean to imply that you said it was not being sent. I was really trying to respond to the the suggestion that I might need to change my SMTP servers if I am using AT&T. I have been using that AT&T/Yahoo servers for quite some time without incident. These are the ones for the DSL service and region where I am. I know to all of you that I am a rookie/junior member, but I have a lot of experience and I am willing to help figure this out. I also know I can still learn from you as well.
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30 Aug 2010   #28
Zardoc

Windows 7 x64 Ultimate SP1
 
 

I'll give you a plug cas7517,

If you don't want someone to confuse a reply (especially when it doesn't involve the above post that you want to reply to), quote the post that you want to reply to.

This avoids misunderstandings.

BTW, I never doubted your knowledge, We never have enough of that, especially when an O/S can perform millions of tasks.

If I knew the answer, I wouldn't have posted here.

So, your help is as valuable as any user on this forum regardless the number of posts that he or she has contributed.
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30 Aug 2010   #29
cas7517

Windows 7 x64 Ultimate
 
 

Understood. Thanks.
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12 Sep 2010   #30
Zardoc

Windows 7 x64 Ultimate SP1
 
 

OK folks. After receiving some great help from my friends on the Outlook team, here is the cause of the problem.

PGP software. I have been using PGP for years and would have never suspected that it would not get along with Outlook. Someone from the Outlook team did some research and found a nice thread that actually mentioned that version 10 of PGP was not compatible with Outlook 2010.

Man I felt like a fool.

You can use PGP disk encryption without issues but messaging is a no go (well more like crippled but partly working). If you don't want issues with your Outlook, turn off PGP services from systray. After, disable from start menu. You will loose some functionality but not the disk encryption, except disk won't unmount with time delay. You must unmount yourself or it will do so on shutdown or reboot.

Threads mentioned that there might be a fix from PGP with version 10.1 soon to be released.

So there it is folks, another one bites the dust!!!

Thanks again to the Outlook team at MS.

TOP NOTCH GUYS!!!!
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 Outlook 2010 Sent Mails Disappear From Sent Folder




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