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Windows 7: Outlook 2010 Sent Mails Disappear From Sent Folder

01 Jul 2010   #1

Windows 7 x64 Ultimate SP1
 
 
Outlook 2010 Sent Mails Disappear From Sent Folder

Hello all,

I decided to post my question here because to me, this is the most knowledgeable forum around

I have looked left and right for an answer but can't find it.

I have Outlook 2010 final and I have noticed that some (not all) of my sent emails don't end up in the sent folder.

Let's say I make a silly test mail that I want to send to my Hotmail account and just add gibberish to the heading and body. I send the email, I see it in sent folder, I see it has arrived in my Hotmail account, I close and re open Outlook and the sent mail is gone from the sent folder.

Some emails that I send do show up in the sent folder (and stay there) and some just disappear as soon as I restart Outlook.

I have been using Outlook for many many years and this is a first for me.

Has anyone seen this and does anyone have a clue, because I sure don't.


Thanks to anyone who can help.

My System SpecsSystem Spec
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01 Jul 2010   #2

Windows 7 Home Premium x64
 
 

What kind of email account are you using (IMAP, POP, Exchange, etc) to send?
My System SpecsSystem Spec
01 Jul 2010   #3

Windows 7 x64 Ultimate SP1
 
 

Yeah, I forgot to reply,

Pop with pst file.

Tried to create another profile with a new pst file and the same thing happens.

Thanks.
My System SpecsSystem Spec
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02 Aug 2010   #4

Windows 7 x64 Ultimate SP1
 
 

Well,

3 weeks and no fix in sight so far.

My System SpecsSystem Spec
02 Aug 2010   #5

Windows 7 Home Premium x64
 
 

Yeah, sorry, I was away from this site for a short time!

Think very carefully about the emails that disappear: is there any connection between them at all? Recipient addresses, time of day, anything? Do the emails that DON'T disappear have anything in common?
My System SpecsSystem Spec
02 Aug 2010   #6

Windows 7 x64 Ultimate SP1
 
 

Hey there BCXtreme,

The answer to all your questions is no.

I submitted this issue to the Outlook product group at MS and I haven't gotten a reply yet.

I reinstalled 2007 and the issue is not happening.

This is clearly an Outlook 2010 issue with timing.
My System SpecsSystem Spec
02 Aug 2010   #7

Windows 7 Home Premium x64
 
 

I assume, since you are using a POP account, that the Sent Items folder is managed/stored locally, and is not synced with the mail server?
My System SpecsSystem Spec
02 Aug 2010   #8

Windows 7 x64 Ultimate SP1
 
 

That's right.
My System SpecsSystem Spec
28 Aug 2010   #9

Windows 7 x64 Ultimate
 
 
Disappearing Outlook Items 2010

I am also having this problem. I have been using Outlook for a very long time, and I have never seen anything disappear before. I am running an Exchange environment and I have cleared out my .ost file and rebuilt it thinking it might be corrupted, but this was not the problem.
My System SpecsSystem Spec
28 Aug 2010   #10

Windows 7 Ultimate x64 x2 + x86 + Windows 8.1 x64 x2
 
 

Are the sent mails replies to received mails?
if so
Are the sent mails being stored in the same folder as the mail being answered?.

There is an option to do this buried deep in the options so may be relevant
My System SpecsSystem Spec
Reply

 Outlook 2010 Sent Mails Disappear From Sent Folder




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