|07 Jul 2010||#1|
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Server (WINDOWS 2008) Mail Issue (MAIL ENABLE)
I am desperate to resolve this issue, as I have been getting this 0x800ccc0e error from Outlook on my laptop, regarding failure to connect to my virtual server (apache tomcat running windows server 2008)
I tried to connect to my email via Webmail on Plesk, and received a failed login. The same for all accounts.
The problem arose when just minutes after sending through an email okay, I tried a follow up email to the same person and received this 0x800ccc0e error message.
I check on the server and noted that Mailenable Professional was not running IMAP properly, as I have exceed my trial period, so I spoke to them and installed Mailenable Enterprise on over the top to keep the trial running.
It kept the same settings, and IMAP and all the other services on the same accounts worked.
Having gone back to Outlook on my laptop, and tried to send. I got the same error.
Since then, I have disabled all anti-virus (KASPERSKY PURE / SPY WARE DOCTOR / MALWARE) on my laptop and server (SYMANTEC END POINT), disabling the firewalls to no avail.
I tried setting up an account with POP as opposed to IMAP, and test fails in Outlook. I have also verified the account details to be the same, as had worked previously for a long time.
I've tinkered with some port changes via other forums, and its not worked either. Plus did a run of registry cleaners on both systems, as well as resetting machines etc.
My colleague has just informed me, that when he went into his email via the Webmail external client on his machine, which is not on a network, he got a failed login.
The issue therefore must be Server Side.
Tel net command prompts actions do not work or bring up anything.
Having run NETSTAT -AN command, see attached screenshot, it does not bring up the 143 (imap) or 25 ports which should be used.
I really cannot see what more I can do, and cannot afford to pay for a technician at my hosts to look at this privately.
Can anyone help, I am pulling my hair out and have sore eyes!
Your assistance is appreciated.
|My System Specs|
|08 Jul 2010||#2|
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This has now been resolved, by the kind folk at mailenable.
Here are details of the fix, from the email they sent me:-
Ok we have logged into the server and performed a telnet test locally on the
server to see if we were able to connect to the MailEnable POP, IMAP and
SMTP services which were unsuccessful. We could see that you are running
Symantec Endpoint protection which is includes a firewall option. We added
the MailEnable IMAP service to the firewall rules which allowed us to
successfully connect the IMAP service. You can now use the Horde webmail
interface and log in using the IMAP protocol.
We then tried adding the SMTP service to the Symantec Endpoint Protection
firewall rules, however this did not make any difference. So we then
accessed the MailEnable SMTP properties and enabled the alternate port for
the SMTP service to listen on (587). We were then able to telnet to the SMTP
service on port 587 which indicates that there is some other
application/firewall that is blocking access on port 25. I noticed that the
Windows firewall was also running so we added a rule to the firewall for the
SMTP service and can now successfully connect to the service and send using
the Horde webmail interface. I'm quite certain that your Outlook errors
should be addressed so give it go and see if you can send/receive from the
Cheers, and I hope this helps anyone who has a similar situation.
|My System Specs|
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