
Quote: Originally Posted by
Terrym
Installed Win 7 on May 5. Seemed to work well. Started having problems with IE8 freezing when it opens. Sometimes I can ctl, alt, del and close it out, but more often I have to reboot. I also have firefox and it seems to work fine.
Has anyone else seen this problem?
Any ideas on how to troubleshoot?
Thanks for any help or comments.
If you find that your IE8 is freezing frequently in Windows, here are some trouble-shooting steps you may try:
1. Run your anti-virus and an anti-spyware, to check for malware infections. Microsoft Security Essentials is a good freeware AV from Microsoft.
2. Clear Cache. Or else run your Junk Cleaner or CCleaner. In IE 7 or 8, click Tools > Internet options > Security > Reset all Zones to Default level
3. If still you find your IE giving problems, close it and run IE (No Add-ons). This opens up the browser without loading any add-ons, toolbars or plug-ins.
4. Run sfc /sc¬annow and at the end reboot if asked for. This will replace corrupted system files if any.
If you find it running OK, then the problem is most probably caused by an addon. In that case you have two options :
- Use the manage Add-ons tool, and disable each one after the other to find out which one is causing the problem.
- In Internet Options, go to Advanced Tab and click on Reset tab. Restart IE. This step deletes all temp files, disables any add-ons, plug-ins, toolbars and also resets all changed settings to default. Although this is a quick-fix, you will have to re-install the add-ons.
I hope this helps!
Cheers,
Bryn
IE Outreach Team