BSOD multiple times on "new" Dell Outlet Inspiron Desktop


  1. Posts : 4
    Windows 7 Home Premium 64bit
       #1

    BSOD multiple times on "new" Dell Outlet Inspiron Desktop


    Hi--

    I'm new here...and desperate! I ordered an Insipron 570 desktop from Dell Outlet last week. It was delivered today, and has randomly restarted itself at least five times since then. I called tech support and all they offered was to help me do a system restore. But if it's happening the first time I touched the computer, I don't think that's the issue. Plus I couldn't really understand the guy, as he was talking too fast, with too thick an accent for my abilities.

    I (think I've) attached the dmp files for the crashes, and I hope someone can help me figure out what they mean! This is my first Windows machine in 5 years, and I don't want to regret it too soon!

    Thanks,
    Sara
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Defective hardware is the cause, most probably a failing RAM or GPU
    Stop 0x124 - what it means and what to try

    RAM - Test with Memtest86+
    Do some system stability checks with OCCT
    http://downloads.guru3d.com/OCCT-(OverClock-Checking-Tool)-3.0.0-download-1880.html
    Code:
    BugCheck 124, {0, fffffa80045f2038, 0, 0}
    
    Probably caused by : hardware
      My Computer


  3. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    I just can't understand why the RAM in a new computer would be failing...does that make sense? Oh, Dell!
      My Computer


  4. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #4

    radiodown said:
    I just can't understand why the RAM in a new computer would be failing...does that make sense? Oh, Dell!
    All types of RAM can have defects regardless if its new or old
      My Computer


  5. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    yowanvista said:
    All types of RAM can have defects regardless if its new or old
    Well, Dell is sending out a technician. Think I can get them to check the RAM? They're supposedly replacing the motherboard and hard drive...
      My Computer


  6. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #6

    radiodown said:
    yowanvista said:
    All types of RAM can have defects regardless if its new or old
    Well, Dell is sending out a technician. Think I can get them to check the RAM? They're supposedly replacing the motherboard and hard drive...
    Check the RAM using the Memtest tool linked above
      My Computer


  7. Posts : 79
    Windows 7 Home Premium 64 bit
       #7

    While it may be true that RAM can be defective "out-of-the-box" Dell has a larger responsibility to test its product before it foists it on consumers.

    The bad ram is Dell's problem not yours! You didn't marry the computer, you purchased it.

    If this is a new computer, and if you paid for it with a credit card, then tell the Dell tech to replace it with a new machine. If they balk, then call your credit card company and tell them you want to return it for a new one and Dell refuses. Believe me, you'll either get a new computer or a refund of your money.
      My Computer


  8. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    yowanvista said:

    Check the RAM using the Memtest tool linked above

    I tried this, and my computer rebooted during running the Memtest tool! It got about 50% of the way through the first pass, then rebooted.
      My Computer


  9. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #9

    radiodown said:
    yowanvista said:

    Check the RAM using the Memtest tool linked above

    I tried this, and my computer rebooted during running the Memtest tool! It got about 50% of the way through the first pass, then rebooted.
    The RAM is probably defective, you should replace it
      My Computer


 

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