BSOD when plugged into a monitor

Indilisse · 16 Jul 2011

Hey Everyone,

So, to start at the beginning, I have been having issues with my laptop being connected to a monitor. It will BSOD on me and reboot from a 'bugcheck'

"The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007f (0x0000000000000008, 0x0000000080050031, 0x00000000000406f8, 0xfffff80003644e88). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 071711-26395-01."

This only happens when I have it plugged into a monitor. I can leave it running for a week or more without it rebooting, but as soon as I have it plugged into an external Monitor it will BSOD and reboot. (for example, had it plugged in for two hours today, went downstairs came back to a login screen).

I went to update drivers with device manager but it said I have the most up to date version. ATI's driver site said its newest driver bundle isn't compatible as it redirected me to AMD.

After googling the errors I found in here that it could be a memory issue, so started Windows Memory Diagnostic tool. It got through the entire first test and around 70% of the 2nd test when it shut my laptop down. I thought maybe I had unplugged the power but no, it had shut it down. I ran it again and same result.

my laptop specs are:

Toshiba Satellite L500
BIOS: Ver 1.00PARTTBL
Processor: Intel(R) Core(TM)2 Duo CPU T6600 @2.20GHz (2 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 4060MB RAM
Page File: 2287MB used, 5832MB available
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.110408-1633) OEM VERSION not updated to SP1
DirectX Version: DirectX 11
Graphics: ATI Mobility Radeon HD 4600 Series
Chip type: ATI display adapter (0x9480)
DAC type: Internal DAC(400MHz)
Display Memory: 2792 MB
Dedicated Memory: 1018 MB
Shared Memory: 1774 MB
Driver Name: atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.14.0010.0678 (English)
Driver Version: 8.634.1.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/30/2009 17:34:04, 4059648 bytes

Oh, and I was playing Dragon Age II Demo and it made my laptop turn off too, without being plugged into a monitor (or in my case, 32" FHD LCD)

Any help would be greatly appreciated, I haven't done a clean install just yet as I haven't backed up my data.

Indilisse · 16 Jul 2011

These are the details that the Windows pop up box gave me when it rebooted.

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 3081

Thorsen · 16 Jul 2011

First in you upload:

Symptom:
Device is disabled.
Cause: A device is disabled preventing it from working properly.
Details: The device, Realtek PCIe FE Family Controller, is disabled. If this device is no longer used it may be intentionally disabled

I would get the newest driver from toshiba: Toshiba Support - Homepage

You will need to fill in your system info to get to the correct driver page

There is also a problem with your toredo tunneling program. I am not sure what you need for this one though.

Since you said that there was a RAM issue that closed during diagnosis, I would burn Memtest 86 to a disk and run it for a few passes to see if it gives you any errors. Memtest86+ - Advanced Memory Diagnostic Tool