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Windows 7: Windows 7 freezes shortly after boot, cannot do anything.


11 Jan 2012   #1
JasonClark

Windows 7 Home Premium 64bit
 
 
Windows 7 freezes shortly after boot, cannot do anything.

So I've had problems like this before, but this is proving to be quite difficult.

Shortly after boot (which also takes slightly longer than usual) my computer freezes. Icons take longer to load, background is fine and the windows login chime is delayed.
System restarts (most often from a blue screen, but not always.) after a short period and safe mode eventually reboots itself, too.

I have;
Run chkdsk through command prompt.
Run /scannow through command prompt.
Attempted system restore (failed, system restore is not working for me at the moment)
Downloaded 2 of the top free registry cleaners and run them both multiple times.
Repaired system from startup.
Run multiple disk checks.
Run multiple virus scans from avast! And malwarebytes (avast found two viruses, both deleted but no fix).
Run msconfig.

Any help or suggestions are greatly appreciated!


EDIT: I have fixed my problem (as it would seem). I re-ran a few of my previous troubleshoot's (Msconfig, Chkdsk and then repaired system from startup) and everything seems to eb working. I will let you know if the problem comes up again when I get home from work.


My System SpecsSystem Spec
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11 Jan 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Early morning {our time}to you in WA.
Nice troubleshooting done there thus far.


> To check for freezing/crashing you need to do the following.

Event viewer.
Quote:
Type eventvwr in search and go to the windows log>application tab.
Look for errors that have red in the left hand column that say app hang, or app crash, or anything relating to the CURRENT problem.
When you find any make a screenshot and upload them to us.

What information appears in event logs (Event Viewer)?

> As for BSOD's...


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
11 Jan 2012   #3
Zepher

Windows 7 Ultimate 64bit
 
 

Personally, if I had issues like that, I would use a spare HDD and install Windows on that and see if it still freezes up, just to rule out any hardware issues.
My System SpecsSystem Spec
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11 Jan 2012   #4
JasonClark

Windows 7 Home Premium 64bit
 
 

Here are the two minidump files I had (Dated 11/01/12). I cannot find any app hang or app crash problems. Any errors are to do with failed command prompt searches and system restore issues. Most warnings read "The winlogon notification subscriber <GPClient> was unavailable to handle a notification event."

@Zepher, I'd try that, but at the moment I'm running off a partitioned 1T hard drive, and am yet to get another one.
My System SpecsSystem Spec
12 Jan 2012   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Your analysis indicated 2 "problem" areas...

> Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

When finished you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place

Using MagicISO to create ISO image files


> Avast is often a contributing cause of BSOD'S.

I suggest you remove and replace your Avast with Microsoft Security Essentials AT LEAST TO TEST.

http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
12 Jan 2012   #6
JasonClark

Windows 7 Home Premium 64bit
 
 

Sweet! Thankyou for your help, I will try your solutions as soon as the power comes back on, haha.
My System SpecsSystem Spec
12 Jan 2012   #7
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Power outage there?...
I remember those well during the cyclone season up in the North West.

Let us know how you go later.
My System SpecsSystem Spec
12 Jan 2012   #8
JasonClark

Windows 7 Home Premium 64bit
 
 

Yeah I'm pretty sure it's just maintenance, though. Oh, and it's back up! I wiped daemon tools, and got rid of Avast. Avast has never really appealed to me, as I had a lot of issues with it turning off its own shields, and in particular the web shield would cause more issues than it prevented.

Everything is working perfectly again! Also, (probably due to all the things I tried) I'm finding my computer to be, allbeit slightly, faster than before. Thankyou for all your help!
My System SpecsSystem Spec
12 Jan 2012   #9
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Safe surfing...

Suggest you mark your thread as solved.
My System SpecsSystem Spec
15 Jun 2012   #10
Alfenpen

W7 Home Premium 64 bit
 
 

Very glad to hear you could get this Solved . . . I wanted to report a similar experience as the original post here. Same symptoms however I was using Trend Micro antivirus and after numerous reboots concluded that it was Trend Micro Anitivirus itself that was causing the hangs. There were no system errors pointing specifically to it, but noticed that it was starting up about the time each hang occurred. The challenge then was how to Uninstall it while in Safe Mode with Networking - updated the Registry to bring up the MSIServer service while in Safe Mode (instructions elsewhere) then removed (and replaced) Trend Micro (ironically - with Avast Internet suite).

Instant relief from hang events - not a single one since then. Good performance and stable.

Regards
My System SpecsSystem Spec
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 Windows 7 freezes shortly after boot, cannot do anything.




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