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Windows 7: BSOD, error 0x0000009F


05 May 2012   #1
BloodTide

Windows 7 Pro x64
 
 
BSOD, error 0x0000009F

- Windows 7 Pro x64
- Fresh system. Installed and updated yesterday.
- BSOD occurred while downloading files from Origin and Adobe Download Assistant

I have never seen this BSOD before the only difference is that now I have new SSD for OS.
Could someone please tell me what caused this error: driver_power_state_failure 0x0000009F?

In zip there is also screen and WinDbg file.

Thanks


My System SpecsSystem Spec
.

05 May 2012   #2
carwiz

Windows 7 Pro-x64
 
 

Your system stopped at a driver named amm9h5at.sys because of a pending I/O in sptd.sys. Sptd.sys may be a faulty CD ROM emulation driver from Daemon Tools. I couldn't find anything on amm9h5at.sys but I suspect it's a Daemon Tools driver also.

Update or Un-install the Daemon Tools.

Edit: SPTD is used by Daemon Tools and Alcohol 120%. It is also utilized in PowerArchiver Pro 2010 (v11.60+);


Code:
 
0: kd> lmvm amm9h5at
start             end                 module name
fffff880`0721d000 fffff880`0726e000   amm9h5at T (no symbols)           
    Loaded symbol image file: amm9h5at.SYS
    Image path: \SystemRoot\System32\Drivers\amm9h5at.SYS
    Image name: amm9h5at.SYS
    Timestamp:        Tue Dec 27 16:30:45 2011 (4EFA4715)
    CheckSum:         00057531
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
0: kd> !irp fffffa8005cc7e10
Irp is active with 4 stacks 2 is current (= 0xfffffa8005cc7f28)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  1 fffffa800c7fd050 00000000 00000000-00000000   pending
       *** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
 \Driver\amm9h5at
   Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa800c7fb060 00000000 fffff80003acc200-fffffa800ea250a0 Success Error Cancel pending
        \Driver\cdrom nt!PopSystemIrpCompletion
   Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800ea250a0    
   Args: 00000000 00000000 00000000 00000000
My System SpecsSystem Spec
05 May 2012   #3
Hanna 1

win7 home premium-64bit-SP1-IE10
 
 

Welcome to the forum
Try to visit the following site to understand what's the meaning of driver power state failure 0x9f and act accordingly

HELP - DRIVER_POWER_STATE_FAILURE - 0x0000009f - - Microsoft Answers
Good luck
My System SpecsSystem Spec
.


05 May 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

If you remove the software that carwiz suggests, also use the sptd.sys uninstaller to remove sptd.sys from the system. Select uninstall to uninstall the sptd.sys driver.
My System SpecsSystem Spec
06 May 2012   #5
BloodTide

Windows 7 Pro x64
 
 

Uninstalled Daemon Tools and sptd.sys and we will see.
Thanks.
My System SpecsSystem Spec
06 May 2012   #6
carwiz

Windows 7 Pro-x64
 
 

Quote   Quote: Originally Posted by Hanna 1 View Post
Welcome to the forum
Try to visit the following site to understand what's the meaning of driver power state failure 0x9f and act accordingly

HELP - DRIVER_POWER_STATE_FAILURE - 0x0000009f - - Microsoft Answers
Good luck
That's a good start but reflects only one occurrence. I copied the description below because it better relates what is happening when a Driver Power State Failure occurs. As noted, a PC can crash even if not transitioning between power states--A simple driver query about the power state can cause a failure too if the driver doesn't handle it correctly. Which is most likely the cause treated by the MS patch in your example.

I ran across this while looking for something else and can't remember the source but a quoted search would most likely turn it up. I have the process and procedure in a Word Document for reference.

Quote:
0x0000009F (and 0x1000009F) is a fairly common bug check that occurs when a device driver does not complete processing on an I/O Request Packet (IRP) in a timely fashion (often 10 minutes). This can occur for a variety of reasons, but the main reasons are due to kernel-mode drivers not properly handling changes in power states (commonly to standby/hibernation and back to a full system working state).

The system has 6 main power states that are usable, S0 - S5. S0 is a fully awake processing state and S5 is the shutdown state. S1-S3 are standby states and S4 is the hibernating state. To transition between states, the system must return to state S0 (ex. Standby -> Hibernate is actually Standby - > Awake -> Hibernate). If devices and drivers do not correctly handle state transitions (or even queries about the current power state), it is possible for the system to crash with the DRIVER_POWER_STATE_FAILURE
My System SpecsSystem Spec
07 May 2012   #7
Hanna 1

win7 home premium-64bit-SP1-IE10
 
 

carwiz
Thank you for the info.
My System SpecsSystem Spec
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 BSOD, error 0x0000009F




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