|17 May 2012||#1|
BSOD while shutting down computer
I have Windows 7 Home Premium 32bit and when i went to shut it down i got BSOD.
classpnp.sys-address 8c9dc3bc base at 8c9d8000,data stamp 4a5bbf18
Can anyone help.
|My System Specs|
|17 May 2012||#2|
We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
Please attach the DMP files to your next post not to post one.
If you are overclocking STOP
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
|My System Specs|
|18 May 2012||#4|
MarvinBus.sys 9/23/2005 5:17:57 PM 0x9b7bb000 0x9b7e9000 0x0002e000 0x43347105 npf_devolo.sys 1/30/2007 11:19:42 AM 0xb1f66000 0xb1f73000 0x0000d000 0x45bf620e CLBStor.SYS 10/25/2007 10:38:49 PM 0x93dce000 0x93dd0880 0x00002880 0x47215339 WmXlCore.sys 1/24/2008 7:01:03 PM 0x9d400000 0x9d40a500 0x0000a500 0x479918af WmBEnum.sys 1/24/2008 7:01:12 PM 0x9d5f5000 0x9d5f8180 0x00003180 0x479918b8 PxHelp20.sys 3/12/2008 9:57:44 PM 0x8435c000 0x84365200 0x00009200 0x47d88a18 LVUSBSta.sys 7/26/2008 10:59:36 AM 0xa156c000 0xa1574900 0x00008900 0x488b3bd8 lv302af.sys 4/30/2009 6:41:12 PM 0xa3ca6000 0xa3ca7c80 0x00001c80 0x49fa2908 LV302V32.SYS 4/30/2009 6:43:09 PM 0xa3a17000 0xa3ca5800 0x0028e800 0x49fa297d lvrs.sys 4/30/2009 6:43:18 PM 0xa3cbc000 0xa3cfb300 0x0003f300 0x49fa2986 HECI.sys 6/23/2009 4:28:10 PM 0x9f388000 0x9f391f80 0x00009f80 0x4a413ada SynasUSB.sys 6/26/2009 9:25:08 AM 0xa3d37000 0xa3d40000 0x00009000 0x4a44cc34
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
In Addition these have been known to cause BSOD's
Related to hotcore3.sys Hotbackup helper driver from Paragon Software Group. Yours is from 2010.
Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST
Microsoft Security Essentials - Free Antivirus for Windows
|My System Specs|
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