Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD while using web browser but not when playing games at full settin


23 Jun 2012   #1
JPv

windows 7
 
 
BSOD while using web browser but not when playing games at full settin

I'v been getting frequent BSOD almost everyday, that is when everytime I had my firefox or internet explorer webrowser on. atikmpag.sys shows up in bsod screen everytime, which i'm assuming there may be a problem with the ATI graphic driver. I've tried nearly everything including hardware maintenence, updating gpu driver, reinstalling, memory test, virus scan, tweaking gpu setting and even formatting and reinstalling my OS but it still happens. I'm not sure if its coincidence but after I removed the afterburner (gpu monitoring software for msi radeon) the BSOD now happens less frequent.

Here is my Spec:

OS: Windows 7 64 bit (x64) Own built desktop with OEM OS Software.
Age of OS: 3 years
Age of Hardware: 3 years old CPU, PSU, Motherboard, Soundcard and Hard drive. couple months old ram sticks and gpu.

CPU: AMD Athlone II Quadcore 3 GH
PSU: Seasonic AX-750
Motherboard: ASUS M4N98TO EVO
GPU: MSI Twin Frozer III Radeon 6950 1gb
HDD: Western Digital 1TB Blue Label

I'd really appreciate for solution and support because its been going on for more than a month :
(I've attached the required information file as BSOD post instruction says)


My System SpecsSystem Spec
.

25 Jun 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Problem Devices:
Code:
AODDriver4.1	ROOT\LEGACY_AODDRIVER4.1\0000	This device is not present, is not working properly, or does not have all its drivers installed.


Problematic Software:
Code:
Start Menu\Programs\ASUS\EPU	Public:Start Menu\Programs\ASUS\EPU	Public
ASUS Power saving may put the system in an unnatural power state. Consider removing it at least to test whether it improves stability.


Make sure all Windows updates are installed. I note you do not have Service Pack 1 installed yet:

BugCheck 0x116

All of your crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      Alternatively:
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.





warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


Your crashes were all 0x116 Video TDR Error crashes:

  • Quote   Quote: Originally Posted by H2SO4 View Post
    These are all stop 0x116 VIDEO_TDR_FAILURE conditions.

    It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.
    The above quote was taken from http://www.sevenforums.com/crashes-d...tml#post280172, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining http://www.sevenforums.com/crash-loc...eshooting.html and proceed through each step. Let us know if you need further help.
My System SpecsSystem Spec
25 Jun 2012   #3
JPv

windows 7
 
 

Thank you very much for your help. I've tried everything except the last trouble shooting, I didnt quite understand when its all related to vista in this thread: AMD Game Forums - ATIKMDAG.sys problems and TDR FAQ
Would it be better to spend about 30 bucks and send my gpu to repair?
My System SpecsSystem Spec
.


26 Jun 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

There is a more up to date version: How to troubleshoot


Have you run the tests in the http://www.sevenforums.com/crash-loc...eshooting.html tutorial?

I would recommend you run those prior to sending it in to see if you can narrow it down to definitely being the card.
My System SpecsSystem Spec
26 Jun 2012   #5
JPv

windows 7
 
 

I've tried everything including bios updates and stress test, nothing came out wrong. I'm just waiting and see if there will be another BSOD happening, so I will keep you posted
My System SpecsSystem Spec
06 Jul 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

Please let us know if the problem was solved. If so, you may mark the thread solved.
My System SpecsSystem Spec
06 Jul 2012   #7
JPv

windows 7
 
 

Well I was going to post something about what happened yesterday while I was on Diablo 3; Everytime when I got bsod, sometimes it just freezes and made the fast repeated noise that seems to be stuck in one millisecond interval. It does not show the BSOD, so i thought it happened again when the Diablo 3 froze as i could not even alt-tab out to Desktop. I decided to push the power button but it somehow got me to desktop and shut my OS down properly. At this time, I had GPU-Z up just to check temperature because it was making some excessive noise (56% fan speed @ 60-65 degrees) as well as some web browsers. I'm not sure if that's still part of the problem or not, I'll give a few more days and I'll mark this as solved.
Once again I really appreciate for your help
My System SpecsSystem Spec
06 Jul 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

Hmmm, that sounds more like some type of application hang occurring. Troubleshoot Application Conflicts by Performing a Clean Startup and see if you can track down what is hanging. If it hangs playing Diablo 3 again with a clean startup, then I might be more concerned...
My System SpecsSystem Spec
08 Jul 2012   #9
JPv

windows 7
 
 

unfortunately, the blue screen appeared again and I'm really out of ideas now... I also did the clean startup fyi.
My System SpecsSystem Spec
08 Jul 2012   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

You may also want to install your AMD drivers without the Catalyst Control Center/Vision Engine Control Center software. Download the version of ATI drivers that you want to install, and then do the following steps.
  • Start the installation program to install your drivers and ATI software. When you get to the option to Express/Custom install, cancel the installation. Your drivers should now exist in C:\AMD\Support\xx-x_vista_win7_64_dd_ccc where the x's replace your version number of the driver software.
  • Uninstall all AMD software related to your graphics card by uninstalling AMD Catalyst Install Manager in Start Menu -> Control Panel -> Uninstall a program
  • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers:
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Expand Display adapters
    6. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    Alternatively:
    1. Login as an adminstrative user
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager (the last link under Devices and Printers)
    6. Expand Display adapters
    7. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  • Restart your computer.
  • Re-install your drivers from the C:\AMD\Support\xx-x_vista_win7_64_dd_ccc folder using a similar method to that in OPTION TWO of Drivers - Install Vista Drivers on Windows 7
My System SpecsSystem Spec
Reply

 BSOD while using web browser but not when playing games at full settin




Thread Tools



Similar help and support threads for2: BSOD while using web browser but not when playing games at full settin
Thread Forum
Solved BSOD when started 2 or 3 browser windows or playing games BSOD Help and Support
10 times BSOD while playing Assassin's Creed or browser games BSOD Help and Support
BSOD when playing Warcraft III or any games on full screen. BSOD Help and Support
BSOD playing full screen games, error 0x00000116 BSOD Help and Support
BSOD playing games full screen 0x000000F4 BSOD Help and Support
BSOD mostly while playing full screen games BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:28 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App