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Windows 7: BSOD random occurence, regular office use

03 Oct 2012   #1

Windows 7 Proffesional 64 bit
BSOD random occurence, regular office use


First of all, thank you for any eventual help.

This machine is used 15h per day (office work, graphics, video editing, gaming). BSOD crashes occur either while idle, using simple editors or browsing.
- No additional hardware was added recently that might indicate BSODs.
- OS is up to date
- drivers are up to date

If I can provide any other useful info please let me know.


My System SpecsSystem Spec

03 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit

Your bug check is 124

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800b2df028, be000000, 800400}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : hardware

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800b2df028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

BUGCHECK_STR:  0x124_GenuineIntel





fffff800`00ba8a98 fffff800`03015a3b : 00000000`00000124 00000000`00000000 fffffa80`0b2df028 00000000`be000000 : nt!KeBugCheckEx
fffff800`00ba8aa0 fffff800`031d8b03 : 00000000`00000001 fffffa80`0b072880 00000000`00000000 fffffa80`0b0728d0 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba8ae0 fffff800`03015700 : 00000000`00000728 fffffa80`0b072880 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
fffff800`00ba8b40 fffff800`03015052 : fffffa80`0b072880 fffff800`00ba8e70 fffffa80`0b072880 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba8c90 fffff800`03014f0d : 00000000`00000004 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba8cd0 fffff800`03008e88 : fffff800`0323de80 fffffa80`0ea45060 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`00ba8d00 fffff800`030c9aac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`00ba8d30 fffff800`030c9913 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba8e70 fffff800`030c2f3b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff800`00b9cc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0xcb


FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware



BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
Go through the guide below for an insight:
My System SpecsSystem Spec
03 Oct 2012   #3

Windows 7 Proffesional 64 bit


thx for such a fast response.

my CPU is overclocked but it's been running like that for over a year without any BSOD. will try to reset it to stock values and keep an eye on BSOD. will update on progress.

My System SpecsSystem Spec


 BSOD random occurence, regular office use

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