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Windows 7: BSOD from 'USB' driver.


20 May 2013   #1
stuckstuck

Microsoft Windows 7 Professional 64-bit
 
 
BSOD from 'USB' driver.

Calling all resolvers, there's this blue screen I get every now and then and I just usually ignore it when it happens because I don't have anything important open at the time when it happens.
But this time it happened when I was working on something important and now I want to get rid of this once and for all.

Here's the code thing or whatever.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000006
BCP3: 0000000000000005
BCP4: FFFFFA8008775000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\052013-40513-01.dmp
C:\Users\Administrator\AppData\Local\Temp\WER-207138-0.sysdata.xml


My System SpecsSystem Spec
.

20 May 2013   #2
x BlueRobot

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

My System SpecsSystem Spec
20 May 2013   #3
stuckstuck

Microsoft Windows 7 Professional 64-bit
 
 
BSOD need resolving.

What more can I say? BSOD needs to die.
My System SpecsSystem Spec
.


20 May 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Please post this here before we continue, DO NOT start a new thread: http://www.sevenforums.com/windows-u...tructions.html
My System SpecsSystem Spec
20 May 2013   #5
stuckstuck

Microsoft Windows 7 Professional 64-bit
 
 

Just to be clear, you would like me to post the rar file to the post you linked?
My System SpecsSystem Spec
20 May 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

No I would like you to follow the tutorial that I linked you to and post the output that the tool you run from that tutorial here.
My System SpecsSystem Spec
20 May 2013   #7
stuckstuck

Microsoft Windows 7 Professional 64-bit
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key Hash: CFBwd42z/lF9/81B7alMMw1Fg9s=
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {B6C6391C-D6C8-4CC7-B47D-C3E16E24E54C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B6C6391C-D6C8-4CC7-B47D-C3E16E24E54C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8JW2W</PKey><PID>00371-OEM-9044074-76177</PID><PIDType>3</PIDType><SID>S-1-5-21-1787017209-1758964604-3835915814</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0302 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090226000000.000000+000</Date></BIOS><HWID>91243107018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Extended PID: 00371-00180-440-776177-02-2057-7601.0000-1132013
Installation ID: 001300959974330484161894843181711532274710271131427103
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 20/05/2013 04:49:39 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:24:2013 05:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAEABAABAAEAAQAEAAAAAQABAAEAln3Aqm7gjCZGvGhlhDQgbxLkasiKm+BFLUYpV0Rw6oI=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 022609 APIC1220
FACP 022609 FACP1220
HPET 022609 OEMHPET
MCFG 022609 OEMMCFG
OEMB 022609 OEMB1220
OSFR 022609 OEMOSFR
SSDT DpgPmm CpuPm
My System SpecsSystem Spec
20 May 2013   #8
x BlueRobot

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

It's fine Dsprague, it's a OEM System Builder key.

Let's begin the analysis:

Code:
BugCheck FE, {8, 6, 5, fffffa8008775000}

Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
Code:
Usual causes:  USB device driver
This bugcheck indicates that a error occurred within the USB driver. It appears that there may be some issues caused by USB Suspension.

Code:
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
Arg4: fffffa8008775000, TimeoutContext - PortData
Update BIOS:

Code:
American Megatrends Inc. 0302, 26/02/2009
Code:
2: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.5, DMIVersion 37, Size=3016]
BiosMajorRelease = 8
BiosMinorRelease = 15
BiosVendor = American Megatrends Inc.
BiosVersion = 0302   
BiosReleaseDate = 02/26/2009
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
SystemFamily = To Be Filled By O.E.M.
SystemVersion = System Version
SystemSKU = To Be Filled By O.E.M.
BaseBoardManufacturer = ASUSTeK Computer INC.
BaseBoardProduct = P6T DELUXE V2
BaseBoardVersion = Rev 1.xx
Remove (at least to test):

Code:
Start Menu\Programs\BUFFALO\TurboUSB
Start Menu\Programs\BUFFALO
These performance programs usually tend to cause problems. Remove using - Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall, Leftovers Uninstaller

No active security protection?

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:There's seems to be a issue with some of the USB drivers, follow these steps:
  1. Start
  2. Type: Device Manager
  3. Expand USB Controllers
  4. Uninstall driver (for every listed device)
  5. Reboot
The drivers should now be automatically reconfigured by Windows upon reboot.

If you are using any USB devices, then remove these from the USB ports (leave keyboard and mouse), and then update all the devices with the latest drivers, including the mouse and keyboard if applicable.

Turn off USB Suspension:
My System SpecsSystem Spec
Reply

 BSOD from 'USB' driver.




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