BSOD random restart

leland07 · 03 Nov 2013

I'm afraid I'm in need of a bit of help. I would greatly appreciate it.

To save some time, I have recently installed an ASUS sound card so I can only assume that's the culprit. The BSOD started after installing the driver. When the driver install finished it was supposed to restart my computer but it didn't so I was left to restart it manually. So, I'm guessing it's either a bad install or a bad driver.

This is the sound card:
Xonar DGX - Sound Cards and Digital-to-Analog Converters - ASUS

Using the SF diag too I have also attached the dump files. (unless I've done something wrong)

I originally installed from the CD but also went to the link above to install the latest online drivers.

Thank you.

Arc · 04 Nov 2013

Yes, leland07.

It is that ASUS Xonar DGX Audio Device (driver: Driver c:\windows\system32\drivers\cmudaxp.sys) that is causing the issue here.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff8802c62bff0, 2, 0, fffff880050cb570}

*** WARNING: Unable to verify timestamp for cmudaxp.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudaxp.sys
Probably caused by : cmudaxp.sys ( cmudaxp+28570 )

Followup: MachineOwner
---------

And the installed driver is the latest one available.

Code:

fffff880`050a3000 fffff880`053d1000   cmudaxp  T (no symbols)           
    Loaded symbol image file: cmudaxp.sys
    Image path: \SystemRoot\system32\drivers\cmudaxp.sys
    Image name: cmudaxp.sys
    Timestamp:        Thu Apr 11 16:15:54 2013 (51669462)
    CheckSum:         002A485F
    ImageSize:        0032E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

So in this situation we cannot associate the issue with the driver. Though you may uninstall the driver and try the earlier version; before ruling the card out.

Xonar audio cards are always problematic as I hace seen in my debugging. The main reason behind their instability is, as far as I can found ... the device made by Asus, but the driver is made by C-Media.

leland07 · 13 Nov 2013

Thank you for the reply. After uninstalling the audio driver things worked again with no BSOD. I appreciate your help. Going with a new card!

Arc · 14 Nov 2013

Good news.

Let us know for any further issue :)