Crash on Brand new Dell Studio 15


  1. Posts : 26
    win 7
       #1

    Crash on Brand new Dell Studio 15


    Hi,

    I'd really apreciate if you could help me with my laptop. It is a brand new dell sudio 1558 running windows 7 ultimate 64 bits. It shows a blue screen error often. I bought it just one month ago and it is showning frequent BSODs.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF80002A897AB
    BCP3: FFFFF880033168F8
    BCP4: FFFFF88003316150
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1


    I am attaching the dmp file to see if you could give me a help with it.

    Thanks in advance.
      My Computer


  2. Posts : 11,840
    64-bit Windows 8.1 Pro
       #2

    This one is pretty straight forward ... Memory Coruption ... to check your memory, download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and leave it running for at least 5 passes. If it reports any errors, you probably need to replace the modules...

    Code:
    
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {fffffa7fffffffd0, 2, 1, fffff80002a9eae3}
    
    Probably caused by : memory_corruption ( nt!MiInsertPageInFreeOrZeroedList+4d3 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: fffffa7fffffffd0, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
    	bit 0 : value 0 = read operation, 1 = write operation
    	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80002a9eae3, address which referenced memory
    
    Debugging Details:
    ------------------
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!MiInsertPageInFreeOrZeroedList+4d3
    fffff800`02a9eae3 498938          mov     qword ptr [r8],rdi
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  nt!MiInsertPageInFreeOrZeroedList+4d3
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600
    
    IMAGE_NAME:  memory_corruption
    
    FAILURE_BUCKET_ID:  X64_0xA_nt!MiInsertPageInFreeOrZeroedList+4d3
    
    BUCKET_ID:  X64_0xA_nt!MiInsertPageInFreeOrZeroedList+4d3
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #3

    2 things I i want you to do
    First of all, please download third party called memtestx86, burn it to CD using ISO Recorder v3 and let it run for at lest 6,7 passes.

    Third antivirus software is known for causing BSODs. I've seen only one in the loaded driver, which is Eset Nod32, it's a good AV, but I recommend you to remove it for testing purpose.
    How to Uninstall/Remove ESET Nod32 AV/Smart Security completely? - delete nod32, Eset Nod32, Nod32 Antivirus, nod32 removal tools, nod32 security suite, remove eset, remove nod32, Tutorial, uninstall eset, uninstall nod32 antivirus - Technically Pers

    You can use MSE for protection (it is BSOD free)
    http://www.microsoft.com/security_essentials

    please update this drivers:
    Code:
    fffff880`02d68000 fffff880`02d7e000   SCDEmu   SCDEmu.SYS   Sat Mar 15 03:55:32 2008 (47DAE644) PowerISO virtual drive system driver file
    BUGCHECK SUMMARY:
    Code:
    BugCheck A, {fffffa7fffffffd0, 2, 1, fffff80002a9eae3}
    
    Probably caused by : memory_corruption ( nt!MiInsertPageInFreeOrZeroedList+4d3 )
    
    Followup: MachineOwner
    ---------
    BugCheck 1000007E, {ffffffffc0000005, fffff80002a897ab, fffff880033168f8, fffff88003316150}
    
    Probably caused by : memory_corruption ( nt!MiAdjustCachedStacks+4b )
    
    Followup: MachineOwner
    ---------
    Let us know if you need help

    Tuan
      My Computer


  4. Posts : 26
    win 7
    Thread Starter
       #4

    Thanks for replies, i'll reply again after doing memtest
      My Computer


  5. Posts : 26
    win 7
    Thread Starter
       #5

    ok, I used memtest upto 25 passes and it reported around 12 errors, what to do now???
      My Computer


  6. Posts : 11,840
    64-bit Windows 8.1 Pro
       #6

    Dreck... did you follow the instructions and burn memtest to a cd and boot your computer from it... there is no way that memtest can do 25 passes in 13 passes.... 5 passes should take several hours..
      My Computer


  7. Posts : 26
    win 7
    Thread Starter
       #7

    Tews said:
    Dreck... did you follow the instructions and burn memtest to a cd and boot your computer from it... there is no way that memtest can do 25 passes in 13 passes.... 5 passes should take several hours..
    I did exactly what you said.
    By the way I posted the reply when it was on its 25th pass, on waiting further at around 40 pass it reported around 30 errors. It didn't took much time.
      My Computer


  8. Posts : 11,840
    64-bit Windows 8.1 Pro
       #8

    At this point, I would return it for repair/replacement...
      My Computer


  9. Posts : 26
    win 7
    Thread Starter
       #9

    Ok, thanks for support
      My Computer


 

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