My Acer laptop running Windows 7 Ultimate has started to crash to BSOD and auto reboot on a fairly regular basis.. I have attached the minidump as instructed - any help would be greatly appreciated.
Hambo hi and welcome
These nine were fairly easy. Most point to some hardware problem and specifically to memory.
To test yours;
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.
You also have some seriously old drivers that need updating. See the list below.
Let us know if you need assistance
Ken
How To Find Drivers:- - The most common drivers are listed on this page: Driver Reference- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - Driver manufacturer links are on this page: Drivers and Downloads
Analysis
Code:Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\K\Desktop\New folder\072710-22588-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols *http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (2 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Machine Name: Kernel base = 0xfffff800`02c12000 PsLoadedModuleList = 0xfffff800`02e4fe50 Debug session time: Mon Jul 26 22:02:51.802 2010 (GMT-4) System Uptime: 0 days 3:12:57.846 Loading Kernel Symbols ............................................................... ................................................................ ................................................ Loading User Symbols Loading unloaded module list ..... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 7A, {fffff6fc40006d28, ffffffffc0000185, 3e3cb860, fffff88000da5f3c} *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys GetPointerFromAddress: unable to read from fffff80002eba220 Probably caused by : memory_corruption Followup: memory_corruption ---------
Old drivers from before win 7 was out that need updating
Code:rixdpx64.sys fffff880`0495b000 fffff880`049b2000 0x00057000 0x455e8712 11/18/2006 00:07:46 SiLib.sys fffff880`0528d000 fffff880`0529b000 0x0000e000 0x45c90bb2 2/6/2007 19:13:54 DSI_SiUSBXp_3_1.sys fffff880`0585a000 fffff880`05864000 0x0000a000 0x45c90c16 2/6/2007 19:15:34 winbondcir.sys fffff880`049b2000 fffff880`049ca000 0x00018000 0x460a0211 3/28/2007 01:50:09 ayjecr58.SYS fffff880`04800000 fffff880`04876000 0x00076000 0x47eb9212 3/27/2008 08:24:50 VSTCNXT6.SYS fffff880`0532e000 fffff880`053f9000 0x000cb000 0x48f69046 10/15/2008 20:52:22 VSTAZL6.SYS fffff880`052dc000 fffff880`0532e000 0x00052000 0x48f69096 10/15/2008 20:53:42 VSTDPV6.SYS fffff880`05866000 fffff880`059da000 0x00174000 0x48f69189 10/15/2008 20:57:45 ISODrv64.sys fffff880`03db1000 fffff880`03dcf000 0x0001e000 0x4991474a 2/10/2009 05:22:18 ElbyCDIO.sys fffff880`03dcf000 fffff880`03dd9000 0x0000a000 0x499aefbb 2/17/2009 13:11:23 netw5v64.sys fffff880`04c0f000 fffff880`0514a000 0x0053b000 0x49cbab84 3/26/2009 12:21:24 vpcnfltr.sys fffff880`03c9f000 fffff880`03cb4000 0x00015000 0x49e5755d 4/15/2009 01:49:17 vpcusb.sys fffff880`03f18000 fffff880`03f35000 0x0001d000 0x49e57560 4/15/2009 01:49:20 vpchbus.sys fffff880`03f46000 fffff880`03f82000 0x0003c000 0x49e57560 4/15/2009 01:49:20 vpcvmm.sys fffff880`03cde000 fffff880`03d34f00 0x00056f00 0x49e57562 4/15/2009 01:49:22 b57nd60a.sys fffff880`0514a000 fffff880`05192000 0x00048000 0x49f4422f 4/26/2009 07:14:55 spldr.sys fffff880`0165a000 fffff880`01662000 0x00008000 0x4a0858bb 5/11/2009 12:56:27 GEARAspiWDM.sys fffff880`049e8000 fffff880`049f5000 0x0000d000 0x4a1151c0 5/18/2009 08:17:04 amdxata.sys fffff880`00db0000 fffff880`00dbb000 0x0000b000 0x4a12f2eb 5/19/2009 13:56:59 nvraid.sys fffff880`00e32000 fffff880`00e5b000 0x00029000 0x4a13a5ac 5/20/2009 02:39:40 DefragFS.SYS fffff880`0213e000 fffff880`0215a000 0x0001c000 0x4a29365e 6/5/2009 11:14:38
First of all, please run system file check:
SFC /SCANNOW Command - System File Checker
Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You have some really out of date drivers, please update them now:
Third party antivirus software is known for causing BSODs. Please remove ENod set32 completely for testing purpose, then replace by Microsoft security essential for protectionCode:fffff880`049b2000 fffff880`049ca000 winbondcir winbondcir.sys Wed Mar 28 12:50:09 2007 (460A0211) fffff880`0528d000 fffff880`0529b000 SiLib SiLib.sys Wed Feb 07 06:13:54 2007 (45C90BB2) fffff880`0495b000 fffff880`049b2000 rixdpx64 rixdpx64.sys Sat Nov 18 11:07:46 2006 (455E8712 fffff880`04800000 fffff880`04876000 ayjecr58 ayjecr58.SYS Thu Mar 27 19:24:50 2008 (47EB9212)
How to uninstall or remove ESET Nod32 antivirus totally?
http://www.microsoft.com/security_essentials
Finally, almost all of the crash dump point to memory corruption, Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.
BUGCHECK SUMMARY:
Let us know if you need helpCode:BugCheck 7A, {fffff6fc40006d28, ffffffffc0000185, 3e3cb860, fffff88000da5f3c} *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys GetPointerFromAddress: unable to read from fffff80002eba220 Probably caused by : memory_corruption Followup: memory_corruption --------- BugCheck 7A, {fffff6fc50021030, ffffffffc0000185, 1b2aa820, fffff8a004206916} Probably caused by : discache.sys ( discache!DispModifyObjectLru+2d2 ) Followup: MachineOwner --------- BugCheck 7A, {fffff6fc40006f00, ffffffffc0000185, 7708c860, fffff88000de0f3c} *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys GetPointerFromAddress: unable to read from fffff80002eb2220 Probably caused by : memory_corruption Followup: memory_corruption --------- BugCheck 7A, {fffff6fb80000000, ffffffffc0000185, 58124880, fffff70000000000} Probably caused by : volsnap.sys ( volsnap!VspCleanupVolumeSnapshot+49 ) Followup: MachineOwner --------- BugCheck 7A, {fffff6fc400066f0, ffffffffc0000185, 46e3e860, fffff88000cde93c} Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for sptd.sys *** ERROR: Module load completed but symbols could not be loaded for sptd.sys *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys GetPointerFromAddress: unable to read from fffff80002eab220 Probably caused by : memory_corruption Followup: memory_corruption ---------
Tuan
Looks like SPTD.sys is the issue. Please remove Daemon Tools or whatever other CD virtualization program you are using.
Run this STPD installer/uninstaller to completely remove SPTD when you're done: DuplexSecure - Downloads
EDIT: I see ttran posted first.
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