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Windows 7: BSOD on Dell Studio 15 1558


31 Jul 2010   #21

Windows 7 Home Premium 64-Bit
 
 

The accelerometer is for shock detection. It is supposed to protect the hard drive from extreme motion.

It did see an updated driver for that. Should I give that a try?

Also, should I turn driver verifier back on?

My System SpecsSystem Spec
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31 Jul 2010   #22

Windows 7 Professional x64
 
 

Keep Verifier off for the time being, we may ask you to turn it back on later.

Give the updated driver a try, it can't hurt. If that doesn't help, remove the program completely, and see what happens.

If that still does not work, enable verifier again, and post back with the dumps it creates.
My System SpecsSystem Spec
31 Jul 2010   #23

Windows 7 Home Premium 64-Bit
 
 

I installed the new driver and it is the same version. So it just resulted in a removal/reinstall.

I have driver verifier off for the moment
My System SpecsSystem Spec
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31 Jul 2010   #24

Windows Server 2008 R2
 
 

In these last two dumps, it looks like indeed stdflt.sys is passing incorrect memory information to the stack, causing the next functions to fail. In both, the RDX register is supposed to be populated with the virtual address to be freed, but in both scenarios this register points to invalid VA. Again, in both the stack has just exited some routine in stdflt.sys, and given there's nothing else before it on the stack in either (other than base thread starts), I'm going to say it's a pretty obvious culprit here. Stdflt.sys' driver timestamp is Thu Jul 16 11:36:50 2009, and from what I gather (and reading this thread), this is the accelerometer driver for the HDD.

It might be worth removing this package to remove the driver for a bit to see if it indeed makes the problem go away (it should).
My System SpecsSystem Spec
31 Jul 2010   #25

Windows 7 Home Premium 64-Bit
 
 

Wow that's pretty impressive troubleshooting! You are correct, this is the accelerometer driver for the HDD shock protection.

I just reinstalled the driver. How can I get the timestamp that you mentioned?

I looked in the file properties, and found Digital Signature:
Timestamp July 23, 2009 1:27:39PM
My System SpecsSystem Spec
31 Jul 2010   #26

Windows 7 Professional x64
 
 

I'm not sure if they have released an updated version. If they have, try installing it. Otherwise, just uninstall the program.
My System SpecsSystem Spec
31 Jul 2010   #27

Win 8.1
 
 

Hey tonyvr4, I have the exact same computer (Dell Studio 15) with the exact same problem as you. What seemed to work for me is by disabling the Dell Bluetooth Module.

Go to Start > Right-click My Computer > Manage



Choose Device Manager on the left. Under Bluetooth Radios, Right-click on the Dell Wireless 365 Bluetooth Module and choose Disable



Choose Yes.

My System SpecsSystem Spec
01 Aug 2010   #28

Windows 7 Home Premium 64-Bit
 
 

That is very interesting. The only problem is that I can't disable the bluetooth as I have a bluetooth mouse
My System SpecsSystem Spec
01 Aug 2010   #29

Win 8.1
 
 

Did your bluetooth mouse come with its own USB dongle. If so, you can safely disable the Dell Bluetooth and use the included USB dongle for your mouse.
My System SpecsSystem Spec
01 Aug 2010   #30

Windows 7 Home Premium 64-Bit
 
 

My mouse doesn't come with a dongle. I have one of those little adapters but it kept getting caught when I put my old laptop in the case at school and it could easily have broken
My System SpecsSystem Spec
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 BSOD on Dell Studio 15 1558




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