Windows won't shut down! BSOD report included

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  1. Posts : 18
    Windows 7
    Thread Starter
       #11

    I'm not sure where to look for the REALTEK drivers. Windows update is installing 5 "optional" updates right now but it's on.


    EDIT: Under device manager, I clicked on update drivers for RealTek USB Card Reader and it said I have the latest ones. Looking now on the RealTek websitew
      My Computer


  2. Posts : 3,300
    Win7 Home Premium 64x
       #12

    Realtek Drivers: you should get these from the maker of your motherboard. If you need help finding what your mobo is, you can use
    CPU-Z CPUID - System & hardware benchmark, monitoring, reporting
    or Speccy Speccy - System Information - Free Download

    Look for mainboard of motherboard info. Include in next post all info you can including the BIOS version if listed.

    After we know, we can find the correct drivers for Realtek.



    *In case needed, this is where the general Realtek Drivers are (read warning): Realtek

    Check to see if you are using high def or AC97, then Uninstall your current drivers first and then install the Same type.
      My Computer


  3. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #13

    Go look for driver at Realtek site:
    Realtek

    Whenever you want to update driver through Device manger, you can uninstall it in device manager, then restart your machine, it will automatically updated.

    Oh wow....Tom and Thorsen beat me....nice team work mates!
      My Computer


  4. Posts : 11,840
    64-bit Windows 8.1 Pro
       #14

    Here is the page for the Realtek driver ... Realtek
      My Computer


  5. Posts : 3,300
    Win7 Home Premium 64x
       #15

    lol, three different ways to update them. I guess I would try ttran's suggestion letting windows update try it first. If that doesn't do it, then do Tews link from Realtek, then if neither work, we can see if there is one specific to mobo....

    Hopefully one of these routes will work.

    *Between each different driver, if it doesn't work, uninstall the driver that is not working.

    I would also set up a restore point before changing these out.
      My Computer


  6. Posts : 18
    Windows 7
    Thread Starter
       #16

    Here's the information.

    Could you confirm, before I downlaod, that Realtek

    (2nd file in that list)

    is what I need to download?
      My Computer


  7. Posts : 3,300
    Win7 Home Premium 64x
       #17

    Can you look here and fill in your system type: Gateway Support

    There will be a Realtek Driver for your specific Gateway FX computer, but you will need to know your exact model (usually on badge on front of case).

    You also have either Win7 32x or 64x. Do you know which you have?
      My Computer


  8. Posts : 18
    Windows 7
    Thread Starter
       #18

    Thorsen said:
    Can you look here and fill in your system type: Gateway Support

    There will be a Realtek Driver for your specific Gateway FX computer, but you will need to know your exact model (usually on badge on front of case).

    You also have either Win7 32x or 64x. Do you know which you have?
    I downloaded the latest REalTek audio driver that the Gateway website has for my computer a few days ago and installed it with no luck.
      My Computer


  9. Posts : 3,300
    Win7 Home Premium 64x
       #19

    Ah gotcha... this should also be the correct one for your motherboard so that route is out.
      My Computer


  10. Posts : 3,300
    Win7 Home Premium 64x
       #20

    I would say try the link that Tews and ttran posted.
      My Computer


 
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