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Windows 7: Windows won't shut down! BSOD report included

27 Jul 2010   #1
Weezheat

Windows 7
 
 
Windows won't shut down! BSOD report included

Hello everyone

I refer you to this post located on the general discussion forums for the problem and solutions tried with no success.

Background:
I bought the PC with Windows Vista and it included a Win 7 upgrade CD. Every time I play ANY game, the computer will not shut off properly. That is, if I just browse the internet, work with office, etc, the computer shuts down with no issues.

If I play any GAME, once I close it and attempt to shut down the computer, it stays at "shutting down" with the little circle thing circling as if it is thinking and nothing happens. Sometimes, 15-20 minutes, it will re-start itself and give me a message saying "Windows has recovered from an unexpected shutdown" and the BSOD message attached.

Any help would be GREATLY appreciated. Help!!


My System SpecsSystem Spec
.

27 Jul 2010   #2
Tews

64-bit Windows 8.1 Pro
 
 

Unfortunately there were no .dmp files.. Navigate to c:/windows/minidump and zip up any .dmp files and attach them to your next post..
My System SpecsSystem Spec
27 Jul 2010   #3
ttran

Microsoft Window 7 Professional 32 bit
 
 

Make sure you have set system to create minidump
Quote:
Windows 7:
Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect.


DO you use any program like CCleaner? because they might clean out your minidump folder
My System SpecsSystem Spec
.


27 Jul 2010   #4
Weezheat

Windows 7
 
 

What about now?
My System SpecsSystem Spec
27 Jul 2010   #5
Tews

64-bit Windows 8.1 Pro
 
 

Nope... did you check the minidump folder for files?
My System SpecsSystem Spec
27 Jul 2010   #6
Weezheat

Windows 7
 
 

It's not letting me zip them. it says it couldn't read them and didn't zip them and this:
Action: Add (and replace) files Include subfolders: yes Save full path: no
Adding 072610-25630-01.dmp
Warning: could not open for reading: C:\Windows\Minidump\072610-25630-01.dmp
Adding 072610-26566-01.dmp
Warning: could not open for reading: C:\Windows\Minidump\072610-26566-01.dmp
Adding 072510-33867-01.dmp
Warning: could not open for reading: C:\Windows\Minidump\072510-33867-01.dmp
Copying Zip file"

My System SpecsSystem Spec
27 Jul 2010   #7
ttran

Microsoft Window 7 Professional 32 bit
 
 

I suspect the Realtek Card reader, RTSTOR64.SYS, please download and install fresh copy of the driver. Make sure to turn on WINDOW UPDATE.
usbccgp.sys was direcly blamed. You can try to uninstall all usb device under usb list in device manager-->restart machine, hopefully it will resolve the problem

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.910\072510-33867-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03058000 PsLoadedModuleList = 0xfffff800`03295e50
Debug session time: Mon Jul 26 04:10:18.963 2010 (UTC + 7:00)
System Uptime: 0 days 1:00:26.978
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa800792c040, fffff80000b9c510}

Unable to load image \SystemRoot\system32\drivers\RTSTOR64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTSTOR64.SYS
*** ERROR: Module load completed but symbols could not be loaded for RTSTOR64.SYS
Probably caused by : usbccgp.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
27 Jul 2010   #8
Weezheat

Windows 7
 
 

grrrrrrr
My System SpecsSystem Spec
27 Jul 2010   #9
Tews

64-bit Windows 8.1 Pro
 
 

Try using WinRar or 7zip..
My System SpecsSystem Spec
27 Jul 2010   #10
Weezheat

Windows 7
 
 

I'm going to look for the realtek card reader driver right now.

In terms of diabling usb devices, my mouse and keyobard are connected via usb. How will that work?



Quote   Quote: Originally Posted by ttran View Post
I suspect the Realtek Card reader, RTSTOR64.SYS, please download and install fresh copy of the driver. Make sure to turn on WINDOW UPDATE.
usbccgp.sys was direcly blamed. You can try to uninstall all usb device under usb list in device manager-->restart machine, hopefully it will resolve the problem

Code:
 
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.
 
 
Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.910\072510-33867-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
 
Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03058000 PsLoadedModuleList = 0xfffff800`03295e50
Debug session time: Mon Jul 26 04:10:18.963 2010 (UTC + 7:00)
System Uptime: 0 days 1:00:26.978
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck 1000009F, {4, 258, fffffa800792c040, fffff80000b9c510}
 
Unable to load image \SystemRoot\system32\drivers\RTSTOR64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTSTOR64.SYS
*** ERROR: Module load completed but symbols could not be loaded for RTSTOR64.SYS
Probably caused by : usbccgp.sys
 
Followup: MachineOwner
---------
My System SpecsSystem Spec
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 Windows won't shut down! BSOD report included




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