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Windows 7: BSOD Issue when rebooting

27 Jul 2010   #1

Windows 7 32-bit
 
 
BSOD Issue when rebooting

Lenovo T500 Running Windows 7 32-bit. I initially had issues with my system when it would not boot up. It would stop at the initial boot screen. I couldn't even get into the BIOS. IBM came out and replaced the Mother Board. Now the system blue screens when it is restarted. If I wait 15 minutes it will actually come up but only if I wait after a reboot. Crash analysis is attached to post. Please help!


My System SpecsSystem Spec
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27 Jul 2010   #2

Windows 7 Professional x64
 
 

Please enable driver verifier: Using Driver Verifier to identify issues with Drivers

Was the motherboard IBM gave you the exact same as the one they replaced?
My System SpecsSystem Spec
27 Jul 2010   #3

Windows 7 32-bit
 
 

I am not 100% sure but I believe so.
My System SpecsSystem Spec
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28 Jul 2010   #4

Windows 7 Ultimate 32 bit
 
 

Your dump file's stop error code is 21A.
Quote:
STOP 0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED

Usual causes: User-mode device driver, system service, or third-party application, Mismatched system files
Follow Jonathan's suggestion and enable Driver Verifier.

I found the following obsolete drivers on your system. Windows 7 generally does not like older drivers.

dne2000.sys Fri Mar 28 20:29:38 2008 - Deterministic Network Enhancer belongs to the software Deterministic Network Enhancer Miniport or Cisco Systems VPN Client by Deterministic Networks, Inc (www.deterministicnetworks.com). Update this driver.

DRVMCDB.SYS Mon Mar 12 05:24:35 2007 - belongs to the software Simple Backup for My Pictures or Sonic DLA or Sonic Backup MyPC or drvmcdb or HP DLA or Sonic Backup MyPC Deluxe or IBM DLA or Stomp Backup MyPC or Sonic Backup MyPC Special or Roxio DLA or Roxio Drag-to-Disc by VERITAS Software, Inc (www.veritas.com) or Sonic Solutions (www.sonic.com). Update this driver or uninstall the software.

e1y6032.sys Fri Aug 22 18:09:12 2008 - this is your LAN (network) adapter card Ethernet driver. http://downloadcenter.intel.com/Default.aspx See if there is an updated driver on the Intel site.

GEARAspiWDM.sys Mon May 18 08:16:53 2009 - CDRom Class Filter Driver or Filter Driver for 2k and XP or CD/DVD Class Filter Driver or CD DVD Filter or GEAR ASPI Filter Driver belongs to the software GEAR.wrks or GEAR CDRom Filter or GEARAspi or GEARAspiWDM or Norton Ghost or MixMeister Studio Demo or MixMeister Pro or GEAR 32bit Driver Installer or MixMeister CD-R Drivers or Drive Image or Norton Save and Restore or CD DVD Filter or GearDrvs or iTunes or GEAR ASPI Filter Driver or GEAR driver installer for x by GEAR Software Inc (www.gearsoftware.com). Update the software or the driver.

HECI.sys Tue Jun 23 15:49:57 2009 - this appears to bee some sort of a utility program for benchmarking, file management, graphics converter, etc. I cannot track it down exactly. I suggest you update the software or uninstall it.

HSX_CNXT.sys Tue Jun 30 15:37:23 2009 - HSF_CNXT driver belongs to the software SoftK56 Modem Driver by Conexant Systems, Inc (www.conexant.com). See if there is an updated driver available.

HSX_DPV.sys Tue Jun 30 15:40:17 2009 - See above.

HSXHWAZL.sys Tue Jun 30 15:38:13 2009 - See above

ibmpmdrv.sys Thu Mar 19 06:02:25 2009 - IBM ThinkPad Power Management Driver belongs to the software IBM ThinkPad by IBM Corp (www.ibm.com) or Lenovo. See if there is an updated driver available.

netw5v32.sys Thu Mar 26 12:10:37 2009 - Intel Wireless WiFi Link Driverhttp://downloadcenter.intel.com/Default.aspx. See if there is an updated driver available.

PGPfsfd.sys Tue May 12 19:05:27 2009 -This appears to be a driver from PGP Desktop. You could try updating the PGP software that is installed to the latest version that is listed as compatible with Windows 7.

PGPwded.sys Tue May 12 19:02:57 2009 - See above. If you can't find an update, I recommend uninstalling this software.
My System SpecsSystem Spec
28 Jul 2010   #5

Windows 7 32-bit
 
 

Wow. This is very helpful information. I will work on updating these drivers and we'll see what happens.
My System SpecsSystem Spec
28 Jul 2010   #6

Windows 7 Ultimate 32 bit
 
 

Start with the oldest drivers first particularly with those in the red font. Here is a link that might help you with the heci.sys driver - Free what is heci.sys used for Download - what is heci.sys used for Files Caveat: I cannot vouch for the accuracy of this website; I have not used it before.

I got interrupted when I was reviewing the drivers. Here are a few more:

PxHelp20.sys Wed Mar 12 21:57:44 2008 - Sonic CD/DVD driver (used by many different CD/DVD programs) pxHelp20.sys programs Go to C:\Windows\System32\drivers and rename PxHelp20.sys to PXHelp20.BAK This will break your CD/DVD program, but can easily be renamed after we've finished.

rimmptsk.sys Fri Feb 15 04:01:16 2008
- RICOH MMC Driver or RICOH SD Driver belongs to the software RICOH MMC Driver or RICOH SD/MMC Driver by REDC. This software is obsolete. See if there is an updated version compativle with Win 7.

rimsptsk.sys Sun Jul 29 21:42:56 2007 - RICOH MS Driver belongs to the software Ricoh Memorystick Controller by REDC. This hardware is obsolete. See if you can update it.

rixdptsk.sys Sun Jul 29 22:54:01 2007 - RICOH XD SM Driver belongs to the software Ricoh xD-Picture Card Driver by REDC. This hardware is obsolete. See if you can update it.

smiif32.sys Mon May 12 05:01:06 2008 - SMI Driver for Lenovo system Lenovo Support & downloads - Home page also Lenovo Support & downloads - Driver matrices (Most common files).

Tppwr32v.sys Thu Jun 12 22:27:57 2008
- ThinkPad Pwr Mgmt PortLenovo Support & downloads - Home page

You have obsolete hardware and software that may not be Win 7 compatible. If these are not not, you need to upgrade.
My System SpecsSystem Spec
05 Aug 2010   #7

Windows 7 32-bit
 
 

I installed/updated most of the drivers but still a no go. Would my issue have anything to do with the fact that I had Vista OS and upgraded to 7 instead of doing a fresh install? Also, shortly after I installed XP mode this happened. Either of those things a factor you think?
My System SpecsSystem Spec
05 Aug 2010   #8

Windows 7 Ultimate 32 bit
 
 

Yes, that can have a bad effect. We recommend a clean install rather than an upgrade.
My System SpecsSystem Spec
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 BSOD Issue when rebooting




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