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Windows 7: Blue Screen when start up


28 Jul 2010   #1

Windows 7 Profissional x64
 
 
Blue Screen when start up

Hello,
my pc got a blue screen when start up. i cant start my pc in security mode, nothing. pls some1 help me, i have importants docs in my hd, and i cant lose them..
I copy the blue screen message to a doc, and there it is:


A problem has been detected and windows has been shut down to prevent damage to your computer.

a process or thread crucial to system operation has unexpectedly exited or been terminated.

If this is the first time you've seen this stop error screen, restart your computer.

If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware of software manufacturer for any windows updates you might need.

If problemas continue, disable or remove any newly installed hardware or software. Disble BIOS memory options such as chaching or shadowing. If you ned to use Safe Mode to remove or disable componeents, restart your computer, press F8 to select AAdvanced Startup options, and then selecet Safe Mode.

Technical Information:

*** STOP: 0x000000F4 (0x0000000000000003, 0xFFFFFA8005773B30, 0xfffffA8005773E10, xFFFFF80002FC5540)

Collecting data for crash dump...
Initializing disk for rash dump...
Beginning dump of physical memory.
Dumping physical memory to disk: 100
Physical memory dump complete.
Contact your system admin or technical support group for further assistance.



some1 knows whats it?? It started when I passed some docs from my sister's pc to my pc, and now my pc doesnt works more

P.S.: My antivirus is Kaspersky, I scanned 4 times and he doesnt found any virus or something like that..

My System SpecsSystem Spec
.

28 Jul 2010   #2

Windows 7 Professional x64
 
 

Welcome!

Please follow these directions: http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
28 Jul 2010   #3

Windows 7 Profissional x64
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
Welcome!

Please follow these directions: http://www.sevenforums.com/crashes-d...tructions.html
Hi.. tks for the attention.

I cant turn On my computer.. im using other pc, and I put my HD in this secondary pc, then I used kaspersky to verify if have some virus in my HD.
My System SpecsSystem Spec
.


28 Jul 2010   #4

Windows 7 Ultimate 32 bit
 
 

Can you get the dump files from your hard drive while it is in the other computer? If so, follow the instructions in the link above and upload them.
My System SpecsSystem Spec
28 Jul 2010   #5

Windows 7 Profissional x64
 
 

Quote   Quote: Originally Posted by CarlTR6 View Post
Can you get the dump files from your hard drive while it is in the other computer? If so, follow the instructions in the link above and upload them.
Yes, I can.. but im afraid, cus I think it is virus or something like that..
My fear is, I get my files and put on another computer, and if the other computer gives the same error? My sister and I'll lose it all .. and also, we will be without a computer.
My System SpecsSystem Spec
28 Jul 2010   #6

Windows 7 Professional x64
 
 

I doubt it's a virus, but if you are concerned about it, run a scan with Malwarebytes.

Malwarebytes Anti-Malware - Reviews and free Malwarebytes Anti-Malware downloads at Download.com
My System SpecsSystem Spec
28 Jul 2010   #7

Windows 7 Profissional x64
 
 

You doubt? What do you think that is? I think it's virus, cus it only happened after I pass files from my sister's pc to my pc..
Im gonna run malwarebytes, just a sec, cus kaspersky scan is finishing..
My System SpecsSystem Spec
28 Jul 2010   #8

Windows 7 Professional x64
 
 

Does the computer work fine in Safe Mode?
My System SpecsSystem Spec
28 Jul 2010   #9

Windows 7 Profissional x64
 
 

No.. safe mode generates the same error massage as the normal start up. The Win 7 startup recovery can not fix the problem...
My System SpecsSystem Spec
28 Jul 2010   #10

Windows 7 Professional x64
 
 

Hmmm...perhaps try a system restore.

System Restore
My System SpecsSystem Spec
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 Blue Screen when start up




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